General Terms and Conditions of Sale

General Terms and Conditions of Sale For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies These General Terms and Conditions of Sale of ICARE Technologies for ICARE Technologies Products and Services (hereinafter the "General Terms and Conditions of Sale of ICARE Technologies Services") form the conditions of the agreement between You (hereinafter "Purchaser", "You", "Consumer" or "the User") and ICARE Technologies SAS, having its registered office at Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, FRANCE / R.C.S Ajaccio 819 695 396 / VAT No. FR 12 819 695 396 (hereinafter "ICARE Technologies", or "We/Us"). You can contact our customer service department by e-mailing support@icaretech.fr The General Terms and Conditions of Sale prevail as to their subject over any other General Terms and Conditions of Use document. Delivery of the Products and Services shall only be made in the countries on the list on this page. The contents of this page listing the countries to which We deliver may be modified at any time and ICARE Technologies cannot guarantee a continuous service to the countries listed on this page. These General Terms and Conditions of Sale are available in the following languages: • French • English As a consumer, You acknowledge and warrant: • That You have obtained and read a copy of these General Terms and Conditions of Sale; and, • That You shall use the ICARE Technologies Products and Services provided by ICARE Technologies for personal and non-commercial purposes only and are not acting in the context of any commercial, industrial, artisanal or professional activities; and, • That You are in possession of these General Terms and Conditions of Sale in a durable medium, such as a physical printout; and, • That You are over the age of majority or allowed under the laws of your country of residence to agree to these General Terms and Conditions of Sale; and, • That the laws of your country allow You to purchase and have delivered to You an ICARE Technologies Product or Service; and, • That You shall not express any reservations regarding the provisions of the General Terms and Conditions of Sale; and, • That the fact of placing an order shall be interpreted as unreserved acceptance of the General Terms and Conditions of Sale; and, • That You are fully informed that the fact of placing an order on the Site entails an obligation to pay; and • That the fact of placing an order or purchasing one or more Product(s) and Service(s) from ICARE Technologies constitutes confirmation that You have read and understood and that You agree with these General Terms and Conditions of Sale without reservation, dispute or refusal. 2. Definitions Sometimes We use certain words that start with a capital letter. This capital letter indicates that the word has the following meaning: • Purchaser (hereinafter "Purchaser") means a Consumer who has placed one or more orders for one or more Product(s) or Service(s) from ICARE Technologies, the acquisition of which is possible through the Site and/or the Applications published by ICARE Technologies, and who has all the necessary rights to enter into a Contract and place an order. • An Application (hereinafter "Application") is a software application developed by or for ICARE Technologies, composed of a graphic interface (and other Components of the Application as defined below), accessible in particular from your Smartphone, and from which you interact with the various functionalities made available to you by the Application, including allowing you to save, store, access and use your data, in particular personal data. The ICARE Technologies Applications include the following: o Aeklys®; o Demo Aeklys®; o Aeklys® Xp; o Finger Sizer; • Consumer (hereinafter "Consumer") means any natural person who is acting for personal and non-commercial purposes that do not fall within the scope of commercial, industrial, craft or professional activities. • Contract (hereinafter "Contract") means any Contract which is established between the Consumer and ICARE Technologies on the basis of the order placed by the Consumer, after confirmation of the order by ICARE Technologies and completion of all actions required in these General Terms and Conditions of Sale. • We, Us or Our: means ICARE Technologies. • Your identification through an ICARE Technologies account for ICARE Technologies Products and Services (hereinafter the "Account") is required before any connection, access and use of an Application. You are reminded that you must declare your true identity when creating your Account. • Parties (hereinafter the "Parties") the Purchaser, the Consumer or the User, on the one hand, and ICARE Technologies, on the other hand. • ICARE Technologies Product or Products and/or Service or Services (hereinafter "Product") means all goods and services from ICARE Technologies that may be ordered on the Site or on the Application. • User ("Users"): means a natural person who uses or interacts with ICARE Technologies Products and/or Services. • Site (hereinafter the "Site"): means the website available at the following address: icaretechnologies.com • You or Your: means the person who accepts the General Terms and Conditions of Sale and who uses a Product. 3. Purpose These General Terms and Conditions of Sale are applicable to all means and actions enabling (1) the presentation of an offer to the Consumer, in particular through the Site and the applications published by ICARE Technologies, (2) the acceptance of this Offer through the conclusion of the Contract and (3) the performance of this Contract. 4. Modifications to the General Terms and Conditions of Sale The Parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these General Terms and Conditions of Sale, to incorporate modifications required by law, or any other applicable regulation, any modification of our Products and Services, or any event deemed by ICARE Technologies to require such modifications. Any new version of the General Terms and Conditions of Sale shall replace the previous General Terms and Conditions of Sale. However, all orders are subject to the version of the General Terms and Conditions of Sale applicable at the time of ordering. We recommend that You frequently consult the General Terms and Conditions of Sale and save each version in a durable medium. 5. Ordering and Contract formation process Description of the Products – Prices – Elements constituting the Offer Description of the Products Each of the Products presented on the Site is the subject of a description that We draw up. Only these General Terms and Conditions of Sale, the descriptions, characteristics, presentation of functionalities and prices implemented in the media that We publish and that We present to You directly, constitute the descriptions of the Products approved by ICARE Technologies. It is your responsibility to check the compatibility of the Product(s) and Service(s), as described in the elements listed above, with your own needs or those which You intend the Products to meet. You acknowledge that the photographs and videos illustrating the Products do not constitute contractual documents and are shown for illustration purposes only and not for information. They should not be considered as a decisive factor in the Purchaser's consent to place an order. Prices Prices are always shown excluding possible delivery and transport charges. These charges are stated before validation of the order. They shall be clearly invoiced in addition to the price of the Product ordered unless otherwise indicated. This indication may take the form of a discount voucher, a gift card or a special offer. Depending on your location when logging on to the Site, the prices shown on the Site may not include taxes. We draw your attention to the fact that the sale price never includes any customs duties. Also, the legislation applicable to You may provide for certain direct or indirect taxes that We do not collect. Any tax not indicated during the ordering process remains payable in any event, in view of the applicable legislation and at your sole expense. The prices shown on the Site may be displayed to You in a currency other than the currency used within your State. ICARE Technologies shall under no circumstances bear currency conversion fees. The Purchaser must pay any additional costs related to currency conversion. You are advised to ascertain the fees and exchange rates applicable at the time when You place an order, particularly those related to the means of payment that You wish to use and that We offer You. The amount that You must pay comprises the Product sale price, related delivery charges and, where applicable, the aforesaid taxes. All of these items are shown on the order summary page. The prices that We display to You may be modified at any time. Only the price displayed to You on the summary page at the time when You place an order shall be applicable. Elements constituting the Offer The above elements determine the offer by which We are bound when You have accepted it. The online sales offers that We present to You are valid, subject to stock availability, as long as they are accessible on the Site and in the Applications published by ICARE Technologies or until the expiry of their period of validity if they mention one on the Site or in the Applications. Thus, ICARE Technologies can only be committed by the offers that are directly presented to You by ICARE Technologies on the Site or through the Applications. We inform You that prior to identifying yourself as a Purchaser (by entering your order information), You will be able to see your basket details by clicking on the "Basket" icon. You will then be able to add any discount codes and gift cards that You have by entering their code on the same page and confirming. The price shown will then take these discounts into account. Purchaser Identification – Determination of the delivery and billing address You can place an order without creating an Account. It is imperative that the Purchaser provides Us with true and up-to-date information, including his or her name, full physical address, and telephone number. This information enables ICARE Technologies to process and deliver the order properly. If You have designated another person to receive your order, always make sure that You give that person Your prior consent to receive Your order and that he or she is authorised to communicate information about You to Us, in particular your personal data. ICARE Technologies cannot be held responsible for information provided without the recipient's consent. By providing erroneous information, the Purchaser waives his or her right to claim a breach of the Contract by ICARE Technologies in the event that ICARE Technologies is unable to fulfil its obligations due to the Purchaser's failure to provide correct information on the recipient of the order. In order to facilitate electronic communication, We remind You that your identification may be automated through the use of cookies. Identification shall be automatic unless You delete your Internet browser history. Deleting your Internet browser history when You quit the browser is therefore recommended. ICARE Technologies cannot be held liable for any communication of personal data of which one or more third parties may have knowledge due to the express or implicit authorisation that You have given to that third party or those third parties by quitting your Internet browser without deleting your history. Order – Prior verification of the order When We have the information enabling Us to (1) produce the invoice for your order, (2) identify You as the person who placed the order and (3) enable Us to make the delivery, We shall offer You a number of different delivery methods. It will be up to You to choose one of them, which will be invoiced to You at the price shown. The order shall be invoiced in accordance with the price shown. The delivery method shall apply to all Products in your basket; e.g. Products ordered on our Site and/or in an Application. The price shown shall be valid for all Products. If You wish for different Products to be delivered by different methods, You must place several orders. Unless otherwise specified, discount coupons and gift cards do not apply to delivery charges. So that You may know the price of your order, the delivery charge and the delivery method that You have chosen shall be added to your basket, with the total showing the price that You shall actually pay for your order. We hereby remind You that this price does not include customs duties and may not include all taxes that You may be required to pay in accordance with the legislation applicable to You. After You have clicked on "continue", We will show You the payment methods available. After choosing a payment method, You will be invited to complete a form in order to identify the payment method that You wish to use. Payment – Security of payment methods – Fight against fraud We offer various payment methods by which You may pay for your order: • Bank card (Visa, Mastercard, Discover, American Express) • PayPal Transactions are performed through transaction collection platforms enabling payments to be received. Payment transactions are produced and carried out by third party companies – When making a payment through our Services, You may be required to have a personal account. Consequently, we do not have access to your banking data. In addition, in the fight against fraud, We have implemented order verification procedures. These means may enable Us to block and, if applicable, cancel an order if fraud is detected. You will then be notified by e-mail to the address that You have given Us. If this cancellation is unwarranted, do not hesitate to contact our customer services department. Finalisation of the order – Conclusion of the Contract To finalise your order, We shall provide you with a summary of your order information so that You can check the details of your order. Thus, before clicking on the button to finalise the order and express your acceptance, You have the option to edit and modify the billing address, the delivery address, the desired delivery method and the Products and Services in your basket. To finalise the order You must click on "Validate my order". You acknowledge that the fact of placing an order implies an obligation to pay. Absence of payment prevents any order from being placed. You will then immediately be sent an order number to the e-mail address indicated by You during the ordering process. Your confirmation of the order entails the conclusion of a contract between ICARE Technologies and you, and implies: • Your firm acceptance of an offer presented by ICARE Technologies, in particular through the Site or its Applications (mobile ones in particular) or any other organised sales system published by ICARE Technologies, without the simultaneous physical presence of the Parties, through the exclusive use of one or more remote communication techniques; and • The acceptance of these General Terms and Conditions of Sale; and • Unless otherwise stipulated, acceptance of immediate payment of the sale price for the Products and Services once the contract has been concluded. ICARE Technologies may conclude the Contract with You based on the information that You have provided – or ICARE Technologies may refuse to conclude the Contract with You based on the analysis of data carried out in order to verify the compliance of your order with these General Terms and Conditions of Sale, in particular the delivery location and anti-fraud measures. An e-mail acknowledging receipt of the order, its acceptance by ICARE Technologies, your acceptance, and payment for the order shall be sent by ICARE Technologies to the e-mail address that You indicated to Us during the ordering process ("Order Confirmation Email"). Archiving Communications, order forms and invoices are archived on ICARE Technologies' servers in such a way as to enable both Parties to make a copy of the documents enabling the conclusion of the contract. Specific provisions for subscription offers Certain Products and Services may be offered to You through a subscription. This subscription commits You for a fixed period (the "Initial Contractual Period"). This period is specified in the order that You place. If this subscription concerns an ICARE Technologies Service, You acknowledge that You expressly request that this ICARE Technologies Service be performed as soon as possible. Consequently, You will not be able to benefit from your right of withdrawal if the ICARE Technologies Service has been fully performed. By purchasing a subscription, You are placing a single order which obliges You to pay the sum attached for the duration of your subscription. Unless cancelled under the conditions set out below, Your subscription shall be automatically renewed for the same duration as that subscribed to after expiry of the initial contractual period. The renewal shall be invoiced at the price applicable on the day the subscription is renewed. You shall be notified of this impending automatic renewal by e-mail sent to the e-mail address that You have indicated to Us. This e-mail shall be sent to You at the earliest three (3) months and at the latest one (1) month before the initial contractual period end date. After expiry of the initial contractual period, You may terminate the Contract for the provision of Products and Services by subscription, at any time and without notice. However, if the subscription concerns an ICARE Technologies Service offered over a given period, We shall consider that any month started must be paid for. Delivery of the Products Delivery time In the absence of any indication or agreement to the contrary as to the delivery date, We undertake to deliver the Products that You have ordered, within thirty (30) calendar days after conclusion of the contract and payment of the order. Delivery Conditions – Prerequisites Delivery (hereinafter the "Delivery" in these General Terms and Conditions of Sale) is effected by the transfer of physical possession and/or inspection of the Product. Delivery of the Products shall be deemed to have taken place when: • Delivery of the Product(s) is made to the address that You have indicated to Us; or • Delivery of the Product(s) is made either to You or to the third party that You have designated (other than the carrier); or • The Product(s) is/are linked to an Aeklys® Account. Any risk of loss or damage to the Product(s) is transferred to You at the time when You, or a third party designated by You, take physical possession of the Product(s). You are required to comply with certain prerequisites for delivery, in particular those indicated in the General Terms and Conditions of Use. Thus, You or the person that You have designated to receive the delivery: • Must be present at the address indicated by You during the delivery hours of the persons in charge of the delivery, if such hours have been indicated by ICARE Technologies or the carrier proposed by ICARE Technologies; • Must check the delivered Products upon delivery and immediately notify ICARE Technologies, by e-mail in particular, of any anomaly in the items delivered. Any complaint relating to an error or anomaly in the Delivery must be made as quickly as possible. Failure to Deliver In the event of an order being returned due to an inability to deliver that is not imputable to Us or to the company that We have charged with making the delivery, We may, without prejudice to Your other rights in your capacity as a Consumer and Purchaser, claim from You the cost of sending the item again. This could be the case in particular if You do not comply with the prerequisites for delivery. Late Delivery You may terminate the Contract if We do not deliver to You within thirty (30) calendar days after receipt of the Order Confirmation E-mail and payment for your order, unless We have indicated in your order a date more than thirty (30) calendar days after receipt of the Order Confirmation E-mail and payment for your order. However, prior to such termination of the Contract, You must instruct Us to make delivery within a reasonable additional period of time. Cancellation can only take place if We do not deliver to You within that period. Your termination of the Contract must be made by registered letter with acknowledgement of receipt or in writing in another durable medium. The contract is considered to be cancelled when We receive that letter or other written informing Us of such cancellation, unless your order has been delivered to You in the meantime. You may, however, terminate the contract immediately if We do not comply with the aforementioned deadlines and compliance with the applicable deadline is an essential condition of the contract for You. This essential condition results from the circumstances surrounding the conclusion of the Contract or from an express request made by You before the conclusion of the Contract. If the Contract is cancelled under the conditions indicated above, We shall reimburse You for the totality of the sums paid, at the latest within fourteen (14) days following the date on which the Contract was terminated. 6. Right of withdrawal of ICARE Technologies. The provisions of this article shall not deprive You of any rights that You are guaranteed by law. Conditions You have a withdrawal period of fourteen (14) days following the date on which You ordered the Product. This period of fourteen (14) days expires after the date on which You receive your order. The date on which the Product was received and signed for is shown in the confirmation of receipt. This commercial right of withdrawal granted by ICARE Technologies is not applicable in the following cases: • For all digital content; • From such time as the Product has been linked by the Buyer to his or her Aeklys® account; • When You are unable to return the Product and its accessories to Us in their original packaging; • For Services offered by ICARE Technologies as hosting solutions; • For subscription-based ICARE Technologies Services; • When the returned Product is not the Product covered by this commercial right of withdrawal. With it being possible to establish that fact by referring to the MAC numbers of our Products; • When the returned Product has been used in conditions not conforming to the instructions for use of the Product given by ICARE Technologies. This may be the case in particular if the Product is returned broken or in a condition that does not allow Us to resell the Product as is. Thus any repair requiring the replacement of one or more components of the Product excludes the commercial right of withdrawal; • When the Product has been put in contact with water whereas We have not stated that Product is "waterproof" or "impermeable"; • In the case of supplying goods made to the Purchaser's specifications or clearly personalised; • In the case of supplying goods liable to deteriorate quickly; • In the case of supplying goods which have been unsealed by You after delivery and cannot be returned for hygiene or health protection reasons; • In the case of supplying audio or video recordings or computer software when these have been unsealed by You after delivery; • In the case of supplying digital content not supplied on a hardware device, where performance has begun following you giving your express prior consent and waiving your right of withdrawal; This option to withdraw does not apply to any Product that was not purchased on the ICARE Technologies Site. In this case, the User is invited to contact the person or distributor who sold the Product to him or her. How to exercise your right of withdrawal The decision to withdraw must be communicated to Us by means of an unambiguous statement in which You clearly express your wish to withdraw (e.g. letter sent by post or e-mail) or by contacting our customer service department. For the purposes of commercial management and improvement of our Products and Services, We may ask You to explain your decision. Consequences By expressing your decision to withdraw, You undertake to return the Product(s) concerned by the withdrawal, as well as all of its/their accessories, to Us as soon as possible. The return of the Product(s) shall be at your expense. You shall bear all the costs of returning the Product(s). The burden of proof of exercising this commercial right of withdrawal and returning the Product(s) lies with You. The Product(s) and its/their accessories must be returned to the addresses that shall be communicated to You by our customer service department. As soon as We receive the Product(s) and have checked it/them, We shall refund You the price of the Product(s), excluding delivery charges, bank charges and customs duties, as soon as possible. We shall issue this refund using the same payment method as the one used by You for the initial transaction. With your agreement, We can offer to send You the refund via another payment method; at any event, You shall not incur any costs as a result of the refund. However, if the checks performed on the returned Product(s) reveals a condition of exclusion from this commercial right of withdrawal, We may offer you the following options in particular: • To return the Product to you at your expense and at your own risk following advance payment of the return postage costs; • Destruction of the Product – Repair of the Product. The latter shall occur if You refuse to pay the cost of returning the Product within fourteen (14) days of our notification that your Product is not covered by the commercial right of withdrawal. 7. Legal right of withdrawal Consumers within the European Union shall be subject to the provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council, and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council. You will find specific information about this legal right of withdrawal appended to these General Terms and Conditions of Sale. European Consumers will still be able to benefit from the provisions applicable to the commercial right of withdrawal granted by ICARE Technologies, if the provisions relating to the "ICARE Technologies right of withdrawal" are more favourable than those granted by the law of their country of residence. 8. After-sales department We have an after-sales department available to answer all your questions about our Products and/or Services. In order to respond to your support request, some of your personal information may be temporarily shared with our after-sales department until the problem is resolved. We ensure that our after-sales department complies strictly with our privacy policy. 9. Warranties It is your responsibility to check that the Product and/or Service that You wish to order complies with the legislation of the country of delivery and the conditions applicable to the entry of Products and/or Services into the country of delivery. Warranty and liability attached to the means of placing orders on the Site or in our Applications In accordance with the Terms and Conditions of Use of the website and the Terms and Conditions of Use of the Applications, and unless otherwise required by law, in particular due to the occurrence of bodily injury, ICARE Technologies cannot be held liable for any direct or indirect, material or immaterial damage, in particular loss of profit, loss of opportunity, loss of clientele, loss of data or loss of image suffered by You in connection with the use of the Site and/or Applications, or of the technical means of placing orders. THE SERVICE ATTACHED TO THE MEANS OF PLACING ORDERS ON THE SITE OR APPLICATIONS IS PROVIDED "AS SEEN", "AS IS" AND "IF AVAILABLE". ICARE TECHNOLOGIES DOES NOT GRANT YOU ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND IN CONNECTION WITH THE SITE, THE APPLICATIONS, THE ATTACHED SERVICE AND THE MEANS OF PLACING ORDERS ON THE SITE OR IN THE APPLICATIONS. THUS ICARE Technologies OFFERS YOU NO WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT IN PARTICULAR. Warranty attached to ICARE Technologies Products By placing an order on the Site and/or using our Applications, You benefit from the warranties applicable to each Product. These warranties may vary according to the State in which You have your usual residence. You will find the commercial warranties for your Product on the icaretechnologies.com site that we invite you to read. LEGAL WARRANTIES The legal warranties apply independently of any commercial warranty that may be granted (ICARE Technologies extended warranty). In accordance with French law, if You are a consumer within the meaning of the French Consumer Code and provided that ICARE Technologies is the seller from which You have acquired the goods or service, ICARE Technologies shall be liable for non-conformity of the goods with the contract under the conditions of Article L 217-4 and following of the French Consumer Code, and for hidden defects in the sold item under the conditions of Articles 1641 and following of the French Civil Code. LEGAL WARRANTY AGAINST NON-CONFORMITY The seller is obliged to deliver goods in conformity with the Contract and is liable for any non-conformity existing at the time of delivery. It is also liable for non-conformities resulting from packaging, assembly instructions or installation when the latter has been made its responsibility by the Contract or has been carried out under its responsibility. In order to be in conformity with the Contract, the goods must: • 1° Be fit for the use usually expected of similar goods and, where appropriate, correspond to the description given by the seller and possess the qualities that the seller has presented to the Purchaser in the form of a sample or model, present the qualities that a Purchaser can legitimately expect in view of the public statements made by the seller, the producer or that party's representative, in particular in advertising or labelling; • 2° Or present the characteristics defined by mutual agreement between the Parties, or be suitable for any special use sought by the Purchaser, brought to the knowledge of the Seller and accepted by the latter. Any legal action resulting from the non-conformity shall be time-barred after two (2) years following delivery of the goods. You can choose to have the goods repaired or replaced, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code. You are exempt from having to prove the existence of the non-conformity of the goods during the six months following delivery of the goods. This period has been extended to twenty-four months since 18 March 2016, except for second-hand goods. LEGAL WARRANTY AGAINST HIDDEN DEFECTS IN THE SOLD ITEM The seller is liable under the warranty for any hidden defects in the sold item which render it unfit for its intended use, or which diminish this use so much that the Purchaser would not have acquired the item, or would only have paid a lesser price for it, if the Purchaser had known about them. Any legal action resulting from redhibitory defects must be brought by the Purchaser within two (2) years following discovery of the defect. You may then choose to either cancel the sale or receive a reduction in the sale price in accordance with Article 1644 of the French Civil Code. 10. Protection of personal data For ICARE Technologies, protecting its Users' privacy is of the utmost importance. We invite You to read our Privacy Policy and our Supplement for ICARE Technologies Products and Services. You have the right to access, rectify and object to information concerning You. You may also, for legitimate reasons, object to the processing of Personal Data concerning You. 11. Lost or stolen product In the event of loss or theft, You must both file a complaint with the police station as described below and report the loss or theft through Your Aeklys® Account. As soon as You become aware of the loss or theft of Your Product, or of any other situation requiring a block, You must react quickly and immediately ask Us to block Your Product. If You do not promptly request a block, uses of Your Product may not be recognised as fraudulent. The date on which the block request is received is very important, as it legally specifies the day from which You will no longer be considered responsible for the activities of your Product. In the event of loss or theft, it is compulsory to file a complaint at the police station, which will give You a copy of the report that You must keep. You will be asked to send an e-mail to support@icaretech.fr with a copy of the filed complaint or the loss report made at the police station. Important: If the theft takes place abroad, reporting it to the local police authorities or the consulate is also recommended. As the holder of an ICARE Technologies Product, You must request to have it blocked in the event of suspected: • Loss, or, • Theft, or, • Misappropriation, or, • Fraudulent use, or, • Product-related data being compromised, or, • When the beneficiary of the payment is placed under receivership or compulsory liquidation. When You have validated your block request in the application, it will no longer be possible to use the Product linked with Your Account. ICARE Technologies shall block all of its online functionalities accessible from the Application within 48 hours at the latest. ICARE Technologies has set up a service to reactivate Your Product after it has been reported lost or stolen. From Your Aeklys® Account and with the help of Your password, You will be able to reactivate it and cancel the block request made previously. There may be an additional charge for this service. 12. General Provisions Force Majeure Any event which is deemed to be at once unforeseeable, irresistible and external and which prevents Us from fulfilling our obligations in accordance with the General Terms and Conditions of Sale is considered to be a Force Majeure event ("Force Majeure Event"). The following events are specifically considered to be Force Majeure Events: strikes, floods, fires, lockouts, disruptions including those caused by a state of health emergency (pandemics or epidemics) and failure of transport services, difficulties in the supply of raw materials or energy, and any communication interference leading to difficulties in fulfilling an obligation or performing any obligation required by these General Terms and Conditions of Use of ICARE Technologies Services, which shall then be suspended for the duration of the Force Majeure Event. The performance of such an obligation shall resume immediately once the cause of the Force Majeure Event has ceased. Completeness of agreement These General Terms and Conditions of Sale constitute the complete agreement between You and Us, and cancel, exclude and replace any previous commitment in this respect. You acknowledge that other General Terms and Conditions of Use documents may also apply while You are subject to these General Terms and Conditions of Sale. Survival If any provision of these General Terms and Conditions of Sale is found to be void or unenforceable by a court or competent jurisdiction, the void or unenforceable part or provision shall be deemed not written. Non-waiver No failure, delay or partial execution by ICARE Technologies of one or more rights provided for by one of the stipulations of these General Terms and Conditions of Sale may be construed as implying a waiver by ICARE Technologies of the right to invoke that stipulation at a later date or to cite any failure of the other party to observe that stipulation. Evidence – Electronic communication Any notification or communication between you and ICARE Technologies may be made by any electronic means. Thus, You are fully informed that ICARE Technologies may communicate information to You by any electronic and paperless means that may be directly or indirectly linked to your Aeklys Account for ICARE Technologies Products and Services. Applicable law – Dispute resolution In the event of a dispute or litigation between ICARE Technologies and You resulting from or in relation to your use of an ICARE Technologies Product or Service, the Parties must in good faith, as soon as possible and prior to any legal action, attempt to resolve the dispute through an amicable procedure or an out-of-court dispute settlement process. The parties can agree to resolve their dispute using the online dispute resolution platform provided by the European Union. You can access the platform here: Access the platform Reference: sales-conditions/20201001 Last Updated: 10 January 2020 Previous Versions: 7 July 2019 Appendix to the General Terms and Conditions of Sale Appendix: Legal right of withdrawal 1. Conditions and time limits for the right of withdrawal You have a period of fourteen (14) days in which to exercise your right to withdraw from the Contract concluded with Us. The period of fourteen (14) days starts from: • Receipt of the Product by the Purchaser or by a third party, other than the carrier appointed by ICARE Technologies or appointed by the Purchaser. Receipt (hereafter "Receipt") of the Product by the Purchaser means the delivery of the Product or the activation of the Product. • Conclusion of the contract for service contracts For contracts providing for the regular delivery of goods over a defined period, the period shall start from receipt of the first good. In the case of an order for multiple goods delivered separately or in the case of an order for one good consisting of multiple lots or parts whose delivery is staggered over a defined period, the withdrawal period shall start from receipt of the last good or lot or the last part. In the context of service provision, You may ask Us for the contract to be performed immediately. If You have exercised your right to withdraw from a service provision contract whose performance has begun, at your express request, before the end of the withdrawal period, You must pay Us an amount corresponding to the service provided until receipt of communication of your decision to withdraw; this amount shall be proportional to the total price of the service agreed in the contract. 2. Exclusions from the right of withdrawal The right of withdrawal cannot be exercised for contracts: For supplying services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's prior express agreement and express waiver of his or her right of withdrawal; • For supplying goods made to the Purchaser's specifications or clearly personalised; • For supplying goods liable to deteriorate quickly; • For supplying goods which have been unsealed by the Consumer after delivery and cannot be returned for hygiene or health protection reasons; • For supplying audio or video recordings or computer software when these have been unsealed by the Consumer after delivery; • For supplying digital content not supplied on a hardware device, where performance has begun following the Consumer giving his or her express prior consent and waiving his or her right of withdrawal; The Consumer and/or Purchaser hereby gives his or her express agreement to the supply of digital content independently of any hardware device before the expiry of the withdrawal period. In this case, the Consumer and/or Purchaser waives the exercise of his or her right of withdrawal. 3. Methods of exercising the right of withdrawal and return of the Product The decision to withdraw from the contract does not have to be justified and must be communicated to Us by means of an unambiguous statement expressing your wish to withdraw. To this end, and before the withdrawal period expiry date, You may communicate your decision using the withdrawal form template attached hereto (but this is not obligatory). The burden of proof of exercising the right of withdrawal lies with You in your capacity as Purchaser. That is why We advise You to notify us of your decision to withdraw by registered letter with acknowledgement of receipt. Of course, You can also complete and submit the withdrawal form template or any other unambiguous statement on our website icaretechnologies.com. If You use this option, We shall immediately send You an acknowledgement of receipt of the withdrawal in a durable medium (for example by e-mail). The exercise of the right of withdrawal obliges You to return the Product(s) concerned by the withdrawal to Us within a maximum period of fourteen (14) days from the date of communication of your decision to withdraw. The Product shall be returned at your expense. You only need to bear the direct costs of returning the goods. The burden of proof of exercising the right of withdrawal and returning the Product(s) lies with the Purchaser. When implementing the right of withdrawal, you may be held liable in the event of depreciation of goods due to handling other than is necessary to establish the nature, characteristics and proper functioning of such goods. 4. Conditions for refunds after exercise of the right of withdrawal The exercise of the right of withdrawal enables You to receive a refund from ICARE Technologies for the totality of sums paid when You purchased the Products and/or Services. However, the refund of delivery charges shall be based on the standard delivery method offered by ICARE Technologies. The standard delivery method is the cheapest delivery method offered to the Consumer before he or she proceeds with his or her order. Proof of this delivery charge can be provided by any means by ICARE Technologies. No refund may be given before the Products have been received by ICARE Technologies or proof of postage of the Product(s) for which the right of withdrawal is being exercised has been provided. ICARE Technologies shall issue this refund using the same payment method as the one used by You for the initial transaction. However, with your prior agreement, another payment method may be used. You may notify Us of your agreement by a means of electronic communication such as e-mail. The refund shall not incur any costs for the consumer. Standardised information about withdrawal Download the withdrawal form in PDF format Right of withdrawal You have the right to withdraw from this contract without giving a reason within a period of thirty (30) days. The withdrawal period shall expire fourteen (14) days after the day on which You, or a third party other than the carrier and designated by You, physically takes possession of the goods or the last good. To exercise the right of withdrawal, You must notify Us of the decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail). You can use the withdrawal form template but it is not obligatory. You can communicate your decision to Us at the following address: ICARE Technologies SAS : Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, France You can also contact Us: By e-mail: support@icaretech.fr You can also complete and submit the withdrawal form template or any other unambiguous statement on our Website, icaretechnologies.com. If You use this option, We shall immediately send You an acknowledgement of receipt of the withdrawal in a durable medium (for example by e-mail). To comply with the withdrawal time limit, You need only submit your communication regarding the exercise of the right of withdrawal before the withdrawal period expiry date. Effects of withdrawal In the event of your withdrawal from this Contract, We shall refund to You all payments received from You, including delivery charges (with the exception of any additional charges arising from the fact that You have chosen, if applicable, a delivery method other than the cheaper standard delivery method offered by Us) without undue delay and, in any event, no later than fourteen (14) days from the day on which We are informed of your decision to withdraw from this Contract. We shall issue this refund using the same payment method as the one used by You for the initial transaction, except if You expressly agree to a different method; in any event, this refund shall not incur any costs for You. We may defer the refund until We have received the goods or until You have provided proof of postage of the goods, whichever comes first. You must send or bring the goods back to Us without undue delay and in any event no later than fourteen (14) days after You have notified Us of your decision to withdraw from this Contract. This time limit shall be deemed to have been met if You send back the goods before the fourteen-day period has expired. You must cover the direct cost of returning the goods.   Please complete this form and return it to us if you wish to withdraw. For the attention of ICARE Technologies SAS, Service rétractation Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, France E-mail. : support@icaretech.Fr I hereby notify you of my withdrawal from the contract relating to the sale of the goods below: Ordered on (*) (*) __ / __ / ____ (DD/MM/YYYY) First name Last name My address: \ Town: Postcode\ Country\ \ (*) Delete if necessary Signature Date __ / __ / ____ (DD/MM/YYYY)

General Terms and Conditions of Use For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies These General Terms and Conditions of Use of ICARE Technologies for ICARE Technologies Products and Services (the "General Terms and Conditions of Use of ICARE Technologies Services") form the conditions of the contract between You (hereinafter "Customer", "Purchaser", "You", "Consumer" or "the User") and ICARE Technologies SAS, having its registered office at Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, FRANCE / Trade and Companies Register: R.C.S Ajaccio 819 695 396 / VAT No. FR 12 819 695 396 (hereinafter "ICARE Technologies", or "We/Us"). You can contact our customer service department by e-mailing support@icaretech.fr. By using ICARE Technologies Products and Services, in particular the sites, Applications, Product Software, our Products, the hosting services, Application Programming Interfaces or any other service provided by ICARE Technologies (hereinaf-ter the "Products and Services") you expressly state your agreement with these General Terms and Conditions of Use of ICARE Technologies Products and Services. The General Terms and Conditions of Use of ICARE Technologies Products and Services are a contract between you and ICARE Technologies. The use of the term ICARE Technologies shall be understood to include each entity of the ICARE Technologies group as referred to in each of the documents listed below (hereinafter "ICARE Technologies" or "We/Us"). Any reference to an affiliate of the ICARE Technologies group shall be considered as applicable only to the document for which that affiliate is specifically designated as a contracting party. These General Terms and Conditions of Use of ICARE Technologies Services prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. The General Terms and Conditions of Use of ICARE Technologies Services comprise: • The Terms and Conditions of Use of the Applications for ICARE Technologies Products and Services • The Terms and Conditions of Use of the Website • The Terms and Conditions of Use of the Payment Service for ICARE Technologies Products and Services • The User Recommendations for ICARE Technologies Aeklys® Products • The Privacy Policy for ICARE Technologies Products and Services • The ICARE Technologies Feedback Policy • The ICARE Technologies European Commercial Warranty for ICARE Technologies Products ICARE Technologies Products, as described in their user guide for ICARE Technologies Products (the "Products"), must be used in accordance with their user guide. You can find all user guides and recommendations at the ICARE Technolo-gies help centre for ICARE Technologies Products and Services. As a user of the Products and Services, you acknowledge and warrant: • That you have obtained and read a copy of these General Terms and Conditions of Use of ICARE Technologies Services; and, • That you are in possession of these General Terms and Conditions of Use of ICARE Technologies Services in a durable medium, such as a physical printout. A durable medium shall be understood as any instrument ena-bling the consumer or professional to store information addressed to him or her personally, so as to be able to refer to it subsequently for a period of time appropriate to the intended purposes of the information and al-lowing identical reproduction of the information stored; and, • Be over the age of majority or allowed under the laws of your country of residence to agree to these General Terms and Conditions of Use of ICARE Technologies Services; and, Any objection or dispute on your part regarding these General Terms and Conditions of Use of ICARE Technologies Ser-vices shall be interpreted as a refusal to consent to these General Terms and Conditions of Use of ICARE Technologies Services. IF YOU DISAGREE WITH THESE GENERAL TERMS AND CONDITIONS OF USE OF ICARE TECHNOLOGIES SERVICES, YOU ARE NOT AUTHORISED TO MAKE USE OF ICARE TECHNOLOGIES PRODUCTS OR SERVICES. 2. Modifications to the General Terms and Conditions of Use of ICARE Technologies Services The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these General Terms and Conditions of Use of ICARE Technologies Services, to incorporate modifications required by law, or any other applicable regulation, or within the Products and Services, or by any event deemed by ICARE Technologies to require such modifications. Any new version of the General Terms and Conditions of Use of ICARE Technologies Services shall not apply retroactively but shall replace and supersede the previous General Terms and Conditions of Use of ICARE Technologies Services. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Services and save each version in a durable medium. 3. General 3.1 Force majeure Any event which is deemed to be at once unforeseeable, irresistible and external and which prevents ICARE Technolo-gies from fulfilling its obligations in accordance with the General Terms and Conditions of Use of ICARE Technologies Services is considered to be a Force Majeure event ("Force Majeure Event"). The following events are specifically con-sidered to be Force Majeure Events: strikes, floods, fires, lockouts, disruptions including those caused by a state of health emergency (pandemics or epidemics) and failure of transport services, difficulties in the supply of raw materials or energy, and any communication interference leading to difficulties in fulfilling an obligation or performing any obliga-tion required by these General Terms and Conditions of Use of ICARE Technologies Services, which shall then be sus-pended for the duration of the Force Majeure Event. The performance of such an obligation shall resume immediately once the cause of the Force Majeure Event has ceased. 3.2 Completeness of agreement These General Terms and Conditions of Use of ICARE Technologies Services constitute the complete agreement be-tween you and us, and cancel, exclude and replace any previous commitment on this subject. 3.3 Survival If any provision of these General Terms and Conditions of Use of ICARE Technologies Services is found to be void or unenforceable by a court or competent jurisdiction, the void or unenforceable part or provision shall be deemed not written. 3.4 Non-waiver No failure to exercise, or delayed or partial exercise by ICARE Technologies of one or more rights provided for by any stipulation of these General Terms and Conditions of Use of ICARE Technologies Services may be construed as implying a waiver by ICARE Technologies of the right to invoke that stipulation at a later date or to cite any failure of the other party to observe that stipulation. 3.5 Evidence – Electronic communication Any notification or communication between you and ICARE Technologies may be made by any electronic means. Thus, you are fully informed that ICARE Technologies may communicate information to you by any electronic and paperless means that may be directly or indirectly linked to your ICARE Technologies account for ICARE Technologies Products and Services. 3.6 Jurisdiction – Dispute resolution In the event of a dispute or litigation between ICARE Technologies and you resulting from or in relation to your use of a Product or a Service provided by ICARE Technologies, the parties must in good faith, as soon as possible and prior to any legal action, attempt to resolve the dispute by means of an amicable procedure or an out-of-court dispute settlement process. These General Terms and Conditions of Use of ICARE Technologies Services are governed by French law. In the event of a dispute, the French courts shall have sole jurisdiction. If, despite all our efforts to meet your expectations, you are not satisfied with our customer service, you can appeal to a consumer ombudsman free of charge. The Centre de Médiation et d’Arbitrage de Paris will help you with the process if you contact them: via their online form (www.cmap.fr), by e-mail to consommation@cmap.fr., or by sending a letter by standard or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS. The parties can agree to resolve their dispute using the online dispute resolution platform provided by the European Union. You can access the platform here. Reference: services-terms-and-conditions/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

General Terms and Conditions of Use of the Applications For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies By downloading, installing, and connecting and/or using the Applications, you expressly affirm your agreement with these Terms and Conditions of Use of the ICARE Technologies Applications (the "Terms and Conditions of Use of the Applications"). The Applications are distributed by ICARE Technologies (hereinafter "ICARE Technologies" or "We/Us"). These Terms and Conditions of Use of the Applications are a subset of the General Terms and Conditions of Use of ICARE Technologies Services for ICARE Technologies Products and Services ("General Terms and Conditions of Use of ICARE Technologies Services"). These Terms and Conditions of Use of the Applications prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. An Application (hereinafter "Application") is a software application developed by or for ICARE Technologies, composed of a graphic interface (and other Components of the Application as defined below), accessible in particular from your Smartphone, and from which you interact with the various functionalities made available to you by the Application, in-cluding allowing you to save, store, access and use your data, in particular personal data. The ICARE Technologies Applica-tions include the following: • Aeklys®; • Demo Aeklys®; • Aeklys® Xp; • Finger Sizer; As a user, you acknowledge and warrant: • That you have obtained and read a copy of these Terms and Conditions of Use of the Applications; and, • That you are in possession of these Terms and Conditions of Use of the Applications in a durable medium, such as a physical printout; and, • That you are over the age of majority or allowed under the laws of your country of residence to agree to these Terms and Conditions of Use of the Applications; and, • That you have the right to access and use the Applications. Any objection or dispute on your part regarding these Terms and Conditions of Use of the Applications shall be inter-preted as a refusal to consent to these Terms and Conditions of Use of the Applications. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF THE APPLICATIONS, YOU ARE NOT AUTHORISED TO USE THE APPLICATION AND MUST IMMEDIATELY UNINSTALL THE APPLICATION. 2. Definitions API: means the ICARE Technologies application programming interface for ICARE Technologies Products and Services developers. ICARE Technologies Product or Products and/or ICARE Technologies Service or Services: means all ICARE Technologies goods and services sold and supplied by ICARE Technologies. Site: means the website available at the following address: icaretechnologies.com 3. Modification of the Terms and Conditions of Use of the Applications The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these Terms and Conditions of Use of the Applications, to incorporate modifications required by law, or any other applicable regulation, or any event deemed by ICARE Technologies to require such modifications. Any new version of the Terms and Conditions of Use of the Applications shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of the Applications. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Applica-tions and save each version in a durable medium. 4. Prerequisites for using, downloading and updating the Applications You must download the Application to your personal device before using it. This device can be your personal Smartphone or the web Browser on your computer (hereinafter collectively referred to as the "Device"). Application downloads and data exchange between the Application and ICARE Technologies servers require an Internet connection, which you must supply. However, some Applications can be used without an Internet connection. The quality of your Internet connection and the speed and performance of the processor in your Device are essential factors in ensuring optimal use of the Applications. More details about the prerequisites can be found on our website, for more infor-mation please contact our customer service department. Your Device may not be compatible with the Application even if you are able to download it to your Device. Before use, you need to check that your Device and the Application and/or ICARE Technologies Products are compatible. You must comply with the terms and conditions of use applicable to the online store used to download the Application. The Application shall be updated in accordance with the update policy published by the manufacturer of your Device and/or the supplier of your embedded system. We inform you that Application updates may include substantial modifi-cations to: • The Application, and/or, • Functionalities available in the Application. We cannot guarantee the continuity and availability of all functional-ities available through the Application. Moreover, the functionalities and availability of the Application may also depend on the location where you download or log in to the Application. 5. Your use of the Applications You must download, install and use each Application in accordance with these Terms and Conditions of Use of the Appli-cations. Data originating from and presented to you through an Application may be inaccurate due to inappropriate use of the Application, a Product or your Device. Consequently, you cannot use these data as the specific basis for securing your keys and payment methods or any other features that you may integrate into the Application. When using an Application, you must not: • Use the Application in a manner contrary to laws and regulations, or to the rights of third parties, in particular intellectual property rights, or rights to privacy etc.; or, • Act in a manner that may in any way harm ICARE Technologies, its affiliates, its partners or any user of our Appli-cations, Website, API, Products and Services; or, • Fraudulently introduce any data into an Application, Website, or API, or through the Applications; or, • Fraudulently introduce any data into a Website or data centre of ICARE Technologies; or, • Interfere with, hinder or distort the proper functioning of the Application or the use of the Application in any way whatsoever in order to infringe the rights of third parties or ICARE Technologies; or, • Undertake any action and/or any use of a method enabling the extraction of data, in particular any act of data scraping, data harvesting or web crawling from the Application or from the databases enabling any direct or indi-rect migration and/or duplication of a significant part of the data and services accessible from the Application; or, • Probe, scan and technically analyse the Applications; or, • Test the vulnerability, performance and functionality of the Application for any reason other than those neces-sary to use the Application; or, • Breach a security measure implemented by ICARE Technologies in the Application; or, • Use any unlawful means to infringe any authentication method implemented by ICARE Technologies to allow a user to log in to the Application and/or the purchase and payment system; or, • Access and remain in a section of the Application to which you do not specifically have access through your usual use of the Application. 6. Connection and identification Your identification through an ICARE Technologies account for ICARE Technologies Products and Services (hereinafter the "Account") is required before any connection, access and use of an Application. You are reminded that you must declare your true identity when creating your Account. By interconnecting an Application and a Product, you identify yourself as the user of the Product. This connection ena-bles you: • To link the data from the Product with your Account; and, • To have access to your data via the graphic interface of the Application; and, • To back up your personal data on ICARE Technologies servers in accordance with the ICARE Technologies Priva-cy Policy and its Supplement for ICARE Technologies Products and Services. If you create an Account, you must take a series of actions necessary to prevent any third party from accessing your Account. Consequently, you must check that your password is sufficiently secure (comprising a sufficient number of characters, in mixed case and containing various alphanumeric characters etc.), and log out of your session when you log out of the Site and/or the Application. You have sole responsibility for access to your Account and/or any other means made available for you to sign in to the Site and/or the Applications. We remind you that access to your account may enable access to your personal data. We strongly advise you to enable the functionality for adding a second security password when signing in to your Account through the Application. Any login to your Account by a third party to which you have given your prior consent is your responsibility. We cannot be held liable for any communication of personal data to one or more third parties caused by the implicit or explicit authorisation that you have granted to that third party or those third parties. Quitting the Application without logging out, or failing to add a second security password, is deemed implicit authorisation on your part. In order to facilitate access to the electronic system, We remind You that your identification may be automated through the use of Cookies. 7. Intellectual property – Licence to use the Application The Application is composed of elements such as texts, interfaces, photographs, graphics, images, means of navigation, trademarks, trade names or service marks, logos, drawings and models, music, works of art, computer codes, software, fonts or any other element contained in the Application (hereinafter the "Application Components"). The Application Components and all rights, including but not limited to title and intellectual property rights, are the property of ICARE Technologies and/or its licensors and Affiliates and are protected by the provisions of international treaties and any other applicable national law of the country in which they are used. Subject to your full compliance with the General Terms and Conditions of Use of ICARE Technologies Services, including these Terms and Conditions of Use of the Applications, We, or any third party specifically designated for this purpose, grant you a personal, non-exclusive, non-transferable, non-assignable and non-sub-licensable license, revocable at any time by ICARE Technologies at its sole discretion, to access and use the Application strictly and in accordance with the General Terms and Conditions of Use of ICARE Technologies Services. Use of the Application does not grant you any intellectual property right through or to any information or content of the Application. The licence granted under these Terms and Conditions of Use of the Applications is strictly limited to the subject of the General Terms and Conditions of Use of ICARE Technologies Services. You may not distribute, transfer the right to use, modify, translate, reproduce, resell, sublicense, market, rent, reverse engineer, decompile, extract or attempt to discover the source code of any software contained in the Application. If the Application is composed of software under an open-source licence, the conditions of use of such licences shall apply. No right or license, express or implied, is granted to you with respect to any part of the Application except as expressly set forth in these terms and conditions. Furthermore, no licence or immunity is granted due to the combination of the Application with any other software or hardware not supplied by ICARE Technologies or its authorised distributors and resellers. In addition, all licences relating to a patent of ICARE Technologies and/or one of its licensors, and/or its Affili-ates and/or any third party (including essential patents) are specifically excluded from the General Terms and Conditions of Use of ICARE Technologies Services, including these Terms and Conditions of Use of the Applications. Such licences must be acquired separately from ICARE Technologies or the respective rightsholders. Unless otherwise stipulated, the right thus granted may apply to all updates and changes to the Application. However, some functionalities may be acces-sible through a specific licence, especially if those functionalities are published by third parties, although they are inte-grated into the Application. (Hereinafter "Third-party Functionalities") You can find all Intellectual Property of ICARE Technologies here. 8. Third-party functionalities We may integrate functionalities or features developed and provided by third parties into the Application in order to provide you with additional functionalities and features. Use of such Third-party Functionalities is governed by a contrac-tual commitment distinct from these Terms and Conditions of Use of the Applications. ICARE Technologies, in its capacity as a third party to this agreement, cannot be held liable for the direct or indirect use of such Third Party Functionalities. 9. Protection of personal data For ICARE Technologies, protecting its Users' privacy is of the utmost importance. We invite you to read our Privacy Policy and our Supplement for ICARE Technologies Products and Services. You have the right to access, rectify and object to information concerning you by contacting our customer service de-partment. You may also, for legitimate reasons, object to the processing of Personal Data concerning You. 10. Hosting By using an Application, you authorise ICARE Technologies, or any third party designated by ICARE Technologies for that purpose, to store the data resulting from the use of a Product and/or an Application and/or the functionalities enabled by a Product or an Application. Your data may not always be accessible and We cannot guarantee that your data will be accessible forever. Consequently, you must regularly make copies of your data, in particular using the functionalities made available to you in the Application. 11. Warranties These provisions apply: • To the Applications • To the Product Software • To the hosting Services • To improvements thereto. These provisions do not apply: • To the Products. In addition to the legal warranties which cannot be derogated from, the Site, the Applications, the Product Software, the hosting services, the API and improvements thereto (hereinafter the "Means") are provided "as seen", "as is" and "if available". ICARE Technologies OFFERS NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND CONCERNING THE APPLICATION FUNC-TIONALITIES. THUS ICARE Technologies OFFERS YOU NO WARRANTY AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICU-LAR PURPOSE OR NON-INFRINGEMENT OF THE APPLICATION AND ITS FUNCTIONALITIES IN PARTICULAR. WE DO NOT GUARANTEE THAT THE APPLICATION, OR ANY CONTENT, SERVICE OR FUNCTIONALITY OF THE APPLICATION, INCLUDING ALL INFORMATION AND DOCUMENTS DOWNLOADED BY YOU, ARE EXEMPT FROM ERRORS OR ANOMALIES, OR THAT THESE WILL BE CORRECTED. ICARE Technologies ACCEPTS NO LIABILITY FOR ANY DIRECT OR INDIRECT DAMAGE SUFFERED BY YOU IN RELATION TO YOUR USE OF THE APPLICATION. YOU MUST ACCEPT LIABILITY FOR YOUR USE OF THE APPLICATION. YOUR ONLY REMEDY AGAINST ICARE Technologies FOR ANY DISSATISFACTION WITH ALL OR PART OF THE APPLICATION OR ALL CONTENT DIRECTLY OR INDIRECTLY RELATED TO THE APPLICATION, IS TO STOP USING THE APPLICATION. THIS LIMITATION OF LIABILITY IS AN ESSEN-TIAL CONDITION OF THE AGREEMENT BETWEEN THE PARTIES, WITHOUT WHICH THE PARTIES WOULD NOT HAVE ENTERED INTO SUCH AN AGREEMENT. 12. General 12.1 - Force majeure Any event which is deemed to be at once unforeseeable, irresistible and external and which prevents Us from fulfilling our obligations in accordance with the Terms and Conditions of Use of the Applications is considered to be a Force Majeure event ("Force Majeure Event"). The following events are specifically considered to be Force Majeure Events: strikes, floods, fires, lockouts, disruptions including those caused by a state of health emergency (pandemics or epidem-ics) and failure of transport services, difficulties in the supply of raw materials or energy, any communication interfer-ence leading to difficulties in fulfilling an obligation or performing any obligation required by these Terms and Conditions of Use of the Applications, which shall then be suspended for the duration of the Force Majeure Event. The perfor-mance of such an obligation shall resume immediately once the cause of the Force Majeure Event has ceased. 12.2 - Completeness of agreement These Terms and Conditions of Use of the Applications constitute the complete agreement between you and Us, and cancel, exclude and replace any previous commitment in this respect. You acknowledge that other General Terms and Conditions of Use of ICARE Technologies Services documents may also apply while you are subject to these Terms and Conditions of Use of the Applications. 12.3 - Survival If any provision of these Terms and Conditions of Use of the Applications is found to be void or unenforceable by a court or competent jurisdiction, the void or unenforceable part or provision shall be deemed not written. 12.4 - Non-waiver No failure, delay or partial execution by ICARE Technologies of one or more rights provided for by one of the stipulations of these Terms and Conditions of Use of the Applications may be construed as implying a waiver by ICARE Technologies of the right to invoke that stipulation at a later date or to cite any failure of the other party to observe that stipulation. 12.5 - Evidence – Electronic communication Any notification or communication between you and ICARE Technologies may be made by any electronic means. Thus, you are fully informed that ICARE Technologies may communicate information to you by any electronic and paperless means that may be directly or indirectly linked to your ICARE Technologies account for ICARE Technologies Products and Services. 12.6 - Jurisdiction – Dispute resolution In the event of a dispute or litigation between ICARE Technologies and you resulting from or in relation to your use of a Product or Service supplied by ICARE Technologies, the parties must in good faith, as soon as possible and prior to any legal action, attempt to resolve the dispute through an amicable procedure or an out-of-court dispute settlement pro-cess. These ICARE Technologies Terms and Conditions are governed by French law. In the event of a dispute resulting from your use of a Product or Service provided by ICARE Technologies, the Parties undertake to seek an amicable solution before taking any legal action. In the event of a dispute, the French courts shall have sole jurisdiction. If, despite all our efforts to meet your expectations, you are not satisfied with our customer service, you can appeal to a consumer ombudsman free of charge. The Centre de Médiation et d’Arbitrage de Paris will help you with the process if you contact them: • Via their online form (www.cmap.fr), or, • By e-mail to consommation@cmap.fr., or, • By standard or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS. The parties can agree to resolve their dispute using the online dispute resolution platform provided by the European Union. You can access the platform here. Reference: applications-conditions/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Terms and Conditions of Use of the Payment Service For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies By downloading, installing, connecting and/or using the Applications or the Payment Service provided by ICARE Technol-ogies or by using Your Aeklys® ring, You expressly state Your agreement with these Terms and Conditions of Use of the Payment Service for ICARE Technologies Products and Services (the "Terms and Conditions of Use of the Payment Ser-vice"). The Payment Service supplied for Your Aeklys® ring is provided by the company AF Payments Limited, ("AF Payments"), registration number 09356276, 33 Lowndes Street, London SW1X 9HX. AF Payments is an Electronic Money Institution regulated by the Financial Conduct Authority under registration number FRN : 900440. The bank account linked to Your Aeklys® ring is not transferable. The Payment Service is marketed by ICARE Technologies (hereinafter "ICARE Technologies"). The Payment Service uses a software application developed by or for ICARE Technologies, composed of a graphic interface (and other Components of the Application as defined below), accessible in particular from your Smartphone, and from which You interact with the various functionalities made available to You by the Application, including allowing You to save, store, access and use Your data, including personal data. (hereinafter "Application"). The ICARE Technologies Applications include the follow-ing: • Aeklys®; • Demo Aeklys®; • Aeklys® Xp; • Finger Sizer; The Payment Service is a software interface developed by or for ICARE Technologies, consisting of a specific configura-tion of Your Aeklys® ring, a payment scheme and a graphic interface, accessible in particular from Your Smartphone, and from which You interact with the various functionalities made available to You by the Application allowing You in particular to create, credit and manage a bank account, to access and modify Your data, in particular Your personal data, and to make contactless payments with Your Aeklys® ring (hereinafter "Payment Service"). As a user, you acknowledge and warrant: • That You have obtained and read a copy of these Terms and Conditions of Use of the Payment Service; and, • That You are in possession of these Terms and Conditions of Use of the Payment Service in a durable medium, such as a physical printout; and, • That You are over the age of majority or allowed under the laws of Your country of residence to agree to these Terms and Conditions of Use of the Payment Service; and, • That You are resident in a country of the European Economic and Monetary Union using the euro as its single currency (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, Spain) or are resident in a country of the United Kingdom using the pound sterling as its single currency (England, Scotland, Wales and Northern Ireland); and, • That You have the right to access and use the Payment Service. Any objection or dispute on Your part regarding these Terms and Conditions of Use of the Payment Service shall be interpreted as a refusal to consent to these Terms and Conditions of Use of the Payment Service. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF THE PAYMENT SERVICE, YOU ARE NOT AUTHORISED TO USE THE APPLICATION AND MUST IMMEDIATELY UNINSTALL THE APPLICATION. 2. Definitions Device: Aeklys® ring. Card: refers to the Mastercard® prepaid card that has been issued to You by AF Payments and marketed by ICARE Tech-nologies in the form of the Aeklys® ring Device. Lost or stolen cards: Means lost, stolen or misplaced cards, or cards considered as such. The Lost or Stolen Cards report-ing service is available 24 hours a day, 7 days a week and only via the Aeklys App mobile application. For more infor-mation, please refer to the User Manual, "Lost or stolen ring" section. Card Account: means the electronic money account to which You have access and to which Your card is linked. Card Account Identification Information: means all of the following information: Your card details (card number, expiry date and CVV code), Your PIN code, the information that You use to log in to Your Card Account, along with Your login details specific to Your Card Account. Confidential Information: means all confidential and/or exclusive information, be it verbal, written or electronically transmitted and/or reproduced by machine, provided by You (whether before or after the effective date hereof), or that will be provided or disclosed (deliberately or not) by You to Us or to AF Payments. Data Protection Legislation: means, to the extent applicable to the performance of a Party's obligations under this agreement, the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), until such time as it ceas-es to apply in the United Kingdom; all national implementing legislation (including the UK Data Protection Act 2018); and any other applicable legislation, including the Payment Card Industry Data Security Standard (known as PCI DSS), relating to data protection and privacy in any jurisdiction in or from which AF Payments fulfils any of its obligations pursuant to this agreement or to the personal data being processed. Customer Service Department: means the help and troubleshooting centre of the Payment Service, which may be con-tacted by e-mail at support@icaretech.fr and by post at 4 avenue de Mont Thabor, Immeuble Castellani, 20090 AJACCIO, France. Table of Fees: means the table of fees and charges applicable to the Card. Mastercard®: means Mastercard International New York or its successors or assigns. Merchant: means a retailer or any other person, business or company providing goods and/or services and accepting cards bearing the Mastercard® acceptance symbol when taking payment for such goods and/or services. PIN: means the personal identification number that We may issue or approve for use with Your Card. Terms and Conditions: means this contract together with the Table of Fees and any additional terms and conditions and amendments thereto, of which We may notify You from time to time. Transaction: means any withdrawal of money, purchase of goods and/or services (if applicable) that You have made using Your Card, or any action that changes the balance of your Card Account. We, Us or Our: means ICARE Technologies. Website: means www.icaretechnologies.com/ You or Your: refers to the person who accepts the Terms and Conditions of Use of the Payment Service and who uses an Aeklys® ring. 3. Fees 3.1. Your use of Your Card is subject to the fees and charges shown in the Table of Fees. These fees and charges are part of these Terms and Conditions of Use of the Payment Service. All or some of these fees/charges may be cancelled or reduced at Our discretion. Our fees may change over time; If this is the case, We shall inform You in advance of such changes, in accordance with Article 4.1. Your banking service provider may charge fees for the transfer of funds and/or additional ATM fees may be charged by the ATM provider. These fees shall be in addition to the fees set out in the Table of Fees. 3.2. Fees and charges shall be paid from Your Card Account at the time they are incurred. 3.2. Table of fees Fee type Card holder fee Loading fee No fee Annual fees No fee Activation fee No fee Use on a payment terminal No fee Monthly Card fee No fee Account closure fee No fee Distributor withdrawal Distributor withdrawals deactivated Inactivity fee £5 per month after 365 days of inactivity Decline fee No fee Foreign currency conversion Mastercard* fee Non-EU transaction fee No fee Card Account outgoing transfer fee £50 per transfer *We shall use the rates certified by Mastercard® (www.Mastercard.com/global/currencyconversion). 4. General 4.1. We may modify these Terms and Conditions of Use of the Payment Service, including but not limited to existing fees or the introduction of new fees, from time to time. We shall give You at least two months' notice before the proposed modification comes into effect. However, modifications which: • Make these Terms and Conditions of Use of the Payment Service more favourable to You or have no negative effect on Your rights or • Exchange rates shall take effect immediately if so indicated in the notice of changes. All of these changes shall be published on the Website with a link to the modified Terms and Conditions of Use of the Payment Service, asking You to accept the modification thereof. You will be notified of this change either: o By e-mail to the e-mail address registered with Your Card Account, o Or in writing to the postal address registered with Your Card Account. 4.2. The updated version of the Terms and Conditions of Use of the Payment Service shall be displayed on the Website. You are advised to check the site regularly in order to see the latest version. You shall be bound by these Terms and Conditions of Use of the Payment Service and all modifications made to them. We recommend that You print out a copy and keep it for Your records. 4.3. You shall be deemed to have accepted any change of which We notify You unless you tell us that You do not agree before the change in question takes effect. In such circumstances, We shall consider Your notification as notification that You wish to terminate these Terms and Conditions of Use of the Payment Service immediately and We shall refund You the balance of Your Card Account. In this case, You shall not be charged any refund fees. 5. Scope of the Terms and Conditions of Use of the Payment Service 5.1. These Terms and Conditions of Use of the Payment Service govern Your use of Your Card and Your Card Account. The funds for all Transactions are held in Your Card Account and no interest shall be paid on them. When You make a Transaction using Your Card, the value of the Transaction, along with the associated fees, shall be deducted from Your Card Account and used to complete the Transaction. 5.2. Your Card is a prepaid card and the funds loaded onto Your Card are called electronic money. Your Card is not a cred-it card, payment card or debit card. You can only spend the amount of funds loaded onto it. All Cards are issued by AF Payments in accordance with a licence granted by Mastercard®. 5.3. Although Our activities are regulated by the Financial Conduct Authority, neither Your Card nor Your Card Account are covered by the Financial Services Compensation Scheme. However, the funds in Your Card Account are protected by AF Payments in accordance with the Electronic Money Regulations 2011, meaning that the funds are separate from their assets. Thus, in the unlikely event that AF Payments becomes insolvent, Your funds shall remain safe from AF Payments' creditors. 6. Issuance of the Card 6.1. To use a Card, You must be at least 18 years old. Before We can issue You with a Card, We need to know some in-formation about You. We shall check Your identity and Your place of residence. We may call upon third parties to obtain information and perform checks in Our name, which may include recourse to credit agencies. However, no credit checks shall be performed and Your account shall not be affected. 6.2. We reserve the right to refuse to issue You with a Card. 6.3. If You have any problems with Your Card, please contact the Customer Service Department. 6.4. The activation instructions appear on the packaging of Your Device. Your Card cannot be used until the entire identi-ty checking process is complete. A virtual card may be used immediately after receipt and does not need to be activated. 7. Loading your Card 7.1. Funds may be loaded into Your Card Account by bank transfer or by topping up the Card. Depending on the method used to load Your Card Account, fees may be charged (see the Table of Fees for more details). 7.2. The limits apply to the number of times Your Card Account may be loaded in one day. Minimum and maximum load limits also apply and are detailed in the Table of Use of Your Card in Article 8.2. We reserve the right to refuse or accept a particular load Transaction. 8. Using your Card 8.1. You may use Your Card to purchase goods and services wherever Mastercard® is accepted. If supported, You may also withdraw cash from an ATM or over the counter at a financial institution displaying the Mastercard® logo, provided that there are sufficient funds in Your Card Account and that the merchant, ATM or financial institution can verify this online. Keep Your PIN code and other Card Account identification information safe, and be sure to log out after use. 8.2. There are spending and withdrawal limits when using Your Card, as described below. Top-up limit Payment terminal limit ATM withdrawal limit Maximum amount per year £12,000 £12,000 Not authorised Maximum number per year 50 4,000 Not authorised Maximum amount per month £1,000 £2,500 Not authorised Maximum number per month 6 500 Not authorised Maximum amount per day £1,000 £1,000 Not authorised Maximum number per day 2 20 Not authorised Maximum amount per Transaction £1,000 £1,000 Not authorised Minimum amount per Transaction £10 £0.01 Not authorised 8.3. Be aware that some ATM providers charge extra fees for using their ATMs and that some merchants add a surcharge for using some types of cards. You may also be subject to their general terms and conditions. It is Your responsibility to check before proceeding with Your Transaction. 8.4. We reserve the right to decline any Transaction at our discretion. We may at any time suspend, restrict or cancel Your Card, or refuse to deliver or replace a Card, for any of the following reasons: • We have doubts as to the security of Your Card or Your Card Account; or • We believe that Your Card is being used in an unauthorised or fraudulent manner; or • We must do so in order to comply with the applicable laws, regulations and Mastercard® rules; or • You are in breach of a material part of these Terms and Conditions of Use of the Payment Service or You have repeatedly breached any of the terms of these Terms and Conditions of Use of the Payment Service and do not resolve the issue in a timely manner. If We take any of the measures mentioned above, We shall inform You as soon as We are able or permitted to do so, before or after We take such measures. We may ask You to stop using Your Card. We shall reactivate Your Card if, after further investigation, We believe that everything has returned to normal and that the measure is no longer applicable. We may also decline to authorise a Transaction: • If We believe that Your Card or Your Card Account is being used in an unauthorised or fraudulent manner; or • If sufficient funds have to cover the amount of a Transaction and applicable fees have not been loaded into Your Card Account at the time of the Transaction; or • If We believe that a Transaction will break the law. If We decline to authorise a Transaction, We shall tell You why, if possible and immediately, unless We are forbidden by the law from doing so. You may correct any information that We possess and that may have led us to decline a Transac-tion by contacting the Customer Service Department. We shall not be held liable if a merchant declines to accept Your Card, if We choose not to authorise a Transaction, or if We cancel or suspend the use of Your Card. Unless otherwise provided by law, We shall not be liable for any loss or damage that You may suffer as a result of Your inability to use Your Card for a Transaction. 8.4. You must not spend more money with Your Card than You have in Your Card Account. You must ensure that You have sufficient funds when You authorise a Transaction. If this happens, You must pay Us the excess immediately. We shall take all such actions seriously and shall take all necessary action against You should it prove necessary. 8.6. You agree that once We have informed You of this excess by any means whatsoever, You must pay it back immedi-ately. We reserve the right to deduct an amount equivalent to the excess expenditure from any other Card that You hold with Us or from any other payment instrument that You designate in Your Card Account, and from funds that You have subsequently paid into Your Card Account. We may suspend Your Card and any other Card connected with you until the excess amount is repaid to us. 8.7. In some sectors, merchants such as car rental companies, hotels, restaurants and other service providers estimate how much You may spend or the amount for which You need an authorisation. The estimate may be higher than the amount You actually spend or pay, for example: • In restaurants, You may be required to have a maximum of 20% more on Your Card than the value of the bill so that all service charges added by the restaurant can be charged to You. • At "Pay-at-the-Pump" Petrol Pumps (if applicable), You may be required to have an amount in Your Card Ac-count equal to the value of the maximum Transaction allowed at the pump. This means that some of the funds in Your Card Account may be kept for up to 30 days until the merchant has settled the Transaction amount. Consequently, You will not be able to use this estimated sum during that period. We cannot release this sum without the merchant's permission. 8.8. Merchants may not be able to authorise a Transaction if they cannot obtain online authorisation from Us. Any re-funds for goods or services purchased with Your Card can only be given as credit on the Card. You are not entitled to receive cash refunds. 8.9. We accept no responsibility for the goods or services that You have purchased with Your Card. All such disputes must be handled directly by the merchant supplying the goods or services in question. Once You have authorised your Card to make a purchase, We cannot stop that Transaction. However, where You have used Your Card to purchase goods or services, You may make a complaint to the merchant if the goods or services are unsatisfactory, are not delivered, are only partially supplied or do not match the supplier's description. You must inform Us of any dispute within 60 days of the purchase and the chargeback shall only be applied to Your Card Account if it has been secured by the merchant. If You wrongly make a claim for a refund, We shall be entitled to charge You for any costs reasonably incurred by Us in pursuing the claim and We shall be entitled to debit the amount of such costs from Your Card Account. 8.10. Authorisation of Transactions: A Card Transaction shall be considered authorised by You if You authorise the Transaction at the point of sale following the instructions provided by the merchant to authorise the Transaction, which includes: • Entering Your PIN or providing any other security code; • Signing a sales voucher; • Providing the Card details and/or any other details upon request; • Waving or swiping the Device over a contactless card reader; • Waving or swiping and entering Your PIN to withdraw cash at an ATM (if applicable); • Requesting an advance in cash at any bank counter. A Transaction authorisation cannot be withdrawn (or revoked) by You after We have received it. However, any Transaction that is agreed to take place on a date later than the date on which it was authorised may be withdrawn if You ask the merchant to do so (providing a copy of your request to Us), on the condition that such notice is sent by the close of business on the working day before the Transaction is due to take place. We may charge You fees if a Transac-tion is revoked by You pursuant to this Article (see Article 3.3 for more details). 8.11. We reserve the right to charge a monthly maintenance fee. If We do so, the amount shall be shown in the Table of Fees in Article 3.2. You are responsible for all Transactions and fees charged to Your Card Account. 9. Foreign currency transactions If You use Your Card to purchase goods or services or to withdraw money in a currency other than the currency of Your Account, that Transaction shall be converted to the currency of Your Card on the day We receive the details of it. We shall use the rates certified by Mastercard® (www.Mastercard.com/global/currencyconversion) and a conversion fee shall also apply (see Article 3.3 for more details). 10. Contested transactions 10.1. You may be entitled to request a refund for Transactions made with Your Card when: • A Transaction has not been authorised under the Terms and Conditions of Use of the Payment Service; • We are liable for a Transaction which has been improperly executed and We have been notified of this in ac-cordance with Article 14 below; • A pre-authorised Transaction that did not specify the exact amount at the time of authorisation for which the amount charged by a merchant is more than You could reasonably expect based on normal spending patterns on the Card or the circumstances of the Transaction. However, a claim in this circumstance shall not be accept-ed if the Transaction amount was communicated to You at least four weeks before the Transaction date, or if the claim is made more than eight weeks after the amount was debited from Your Card Account. ; • We have been informed of the Transaction that was not authorised/executed or was improperly author-ised/executed within 13 months following the debit date of that Transaction. 10.2. If any of the above circumstances applies, You must contact the merchant first as this could enable the dispute to be resolved more quickly. You can also ask Us to investigate the Transaction or abuse of Your Card. We shall immediately process a refund of the disputed Transaction amount. We may need further information and assistance from You in order to complete such an investigation successfully. 10.3. If We refund a disputed Transaction to Your Card Account and subsequently receive information confirming that the Transaction was authorised by You and correctly registered in Your Card Account, We shall deduct the disputed Transaction amount from the funds in Your Card Account. If there are insufficient funds, the provisions on exceeding the credit limit of Your Card Account (see Article 8.6) shall apply. 10.4. If Our investigations reveal that the disputed Transaction was genuine and authorised directly or indirectly by You, or that You acted fraudulently or with gross negligence, We may charge You an investigation fee (see the Table of Fees). 11. Expiry of Cards, renewal and damages 11.1. Your Card is valid for a period of five years, unless We terminate its use earlier in accordance with these Terms and Conditions of Use of the Payment Service. You will not be able to use Your Card once it has expired and charges may apply (see the Table of Fees in Article 3.3 for more details). No replacement Card will be issued. 11.2. After Your Card has expired, the remaining funds in Your Card Account shall be stored for a period of six years following the Card expiry date. Your Card Account may be subject to monthly maintenance fees (see the Table of Fees in Article 3.3 for more details). You may contact the Customer Service Department to request that Your funds be returned to You at any time during the six-year period. Funds cannot be supplied to You in cash (notes and coins). Any funds remaining in Your Card Account after six shall not be refunded. 12. Refunds 12.1. If You receive a refund for sums paid for goods and services with Your Card, the refund amount shall be added to the balance of Your Card Account. 13. Protect Your Card 13.1. You must keep Your Device safe. Your Device is personal to You and You must not give it to anyone else. You must take all reasonable precautions to prevent fraudulent use of Your Card. 13.2. You will receive a PIN code for Your Card and You must keep Your PIN code safe. This means that when You receive your PIN code, You must memorise it. You must keep Your PIN code secret at all times. You must not disclose Your PIN code to anyone, including friends, family or the merchant's staff. 13.3 If You think that someone else knows Your PIN code, you must contact the Customer Service Department immedi-ately. If You forget Your PIN code, You can access it when You log in to Your Card Account. 13.4 You must keep Your Card Account login details safe, as they enable you to access the details of Your Card Account and the PIN code of Your Card. 14. Liability 14.1. If You think that you have lost any of Your Card Account login details, that they have been stolen, that an unauthor-ised Transaction has taken place, or that a Transaction has not been executed or has been improperly executed. You must alert Us without delay and in any event no later than 13 months after the date of the debit, by contacting the Cus-tomer Service Department. If You wish to do so, You must also write to Us within a period of seven days to confirm the possible loss, theft or improper use. 14.2 Subject to Articles14.3 and14.4, You shall be entitled to a refund of the amount of any unauthorised Transaction or any Transaction improperly executed by Us and, where applicable, the restoration of Your Card Account to the state in which it would have been had the unauthorised or improperly executed Transaction not taken place, provided that You have notified Us of the Transaction in question without undue delay and in any event no later than 13 months after the date of the debit (unless We have not provided or made available to You the required information about the Trans-action). Any undue delay in sending a notification may result in You being liable to Us for any resulting loss. 14.3 Subject to Articles 14.4, You shall be liable for up to £50 (or the equivalent in the currency of Your Card Account) of losses suffered in respect of an unauthorised Transaction resulting: • From the Use of Your Card or the Card Account identification information when these have been lost or stolen; or • From Your having been unsuccessful in protecting the identification information of Your Card Account. 14.4 You shall not be liable for losses incurred in respect of an unauthorised Transaction if You have taken reasonable care to protect Your Card and Your Device, Your identity and Your Card Account Identification Information from the risk of loss or theft and, if You have become aware of an unauthorised Transaction or of the loss, transfer or theft of Your Card or Card Account Identification Information, and have notified Us promptly. You shall not be liable for any losses that may arise after You have notified Us of the possibility that Your Card or any of Your Card Account login details may have been stolen or may be used in an unauthorised manner, as set out in Article 8.4. 14.5. You shall be liable for all losses incurred in respect of an unauthorised Transaction where: • You have acted fraudulently; or • You have compromised the security of Your Card Account intentionally or with gross negligence (for example, by failing to comply with this Article 13); or • You have provided Your Card Account identification information to another person who has then used it to make a Transaction. In such circumstances, We reserve the right to charge You all reasonable costs incurred by Us in taking steps to prevent the use of Your Card or Card Account and to recover any sums due as a result. 14.6. Our liability to You under these Terms and Conditions of Use of the Payment Service shall be subject to the follow-ing exclusions and limitations. We shall not be liable for any losses resulting from: • A merchant declining to accept Your Card; or • Any cause resulting from abnormal or unforeseen circumstances beyond Our reasonable control, or unavoida-ble despite Our best efforts to stop it; or • Us suspending, limiting or cancelling Your Card or refusing to deliver it if We suspect that Your Card or Your Card Account is being used in an unauthorised or fraudulent manner, or because You have breached an im-portant article or have repeatedly breached any article of these Terms and Conditions of Use of the Payment Service; or • Our compliance with the applicable laws, regulations or Mastercard® rules; or • Loss or corruption of data unless caused by a defect or malfunction. 14.7. Except as otherwise provided by law or as required by these Terms and Conditions of Use of the Payment Service, We and AF Payments shall not be held liable for any losses that You or a third party may suffer with the Card as a result of actions taken by Us which were not foreseeable and whose consequences were unforeseeable. 14.8. We shall not be responsible for goods and services that You purchase with Your Card. 14.9. From time to time, Your ability to use Your Card may be interrupted, for example when We are performing mainte-nance. If this occurs, you may be unable to: • Credit Your Card; and/or • Use Your Card to pay for Your purchases or obtain money at ATMs (if applicable); and/or • Obtain information on funds available in Your Card Account and/or Your recent Transactions. 14.10. If the Card is defective, our liability shall be limited to replacement of the Card containing Your funds in the Card Account. 14.11. When sums are wrongly debited from the funds in Your Card Account, Our liability shall be limited to payment of an equivalent amount. 14.12. In all other cases, Our liability shall be limited to refunding the amount of funds in Your Card Account. 14.13. Nothing in these Terms and Conditions of Use of the Payment Service shall exclude or limit Our liability in the event of death or personal injury or insofar as it could not be otherwise limited or limited by law. 15. Lost or stolen Cards and unauthorised Transactions 15.1. You must treat the value of Your Card as if it were money in a wallet. If Your Card is lost or stolen or if it is used in an unauthorised manner, You may lose all or part of the value of Your Card Account in the same way as if You were losing money. 15.2 If You think that a Transaction registered on Your Card is not authorised, was registered in error or is incorrect, You must also inform Us of this immediately by contacting the Customer Service Department. We may ask You to provide details of Your complaint in writing. 15.3 You may be required to help Us, Our agents or any law enforcement body at Our request, if Your Card is lost or stolen or if We suspect that Your Card is being misused. 15.4. If Your Card is lost or stolen, We shall cancel it. Fees may apply (see the Table of Fees in Article 3.3 for more de-tails). 15.5 If You find Your Card after having reported it lost, stolen or misused, You may request a reactivation. Fees may apply (see the Table of Fees in Article 3.3 for more details). 15.6. No refund shall be given before any investigation that We need to conduct has been completed. We reserve the right to not refund You if We deem that You have not acted in accordance with these Terms and Conditions of Use of the Payment Service. 16. Statements 16.1 You may consult Your Card Account balance and Transactions via the Aeklys Application at any time. You are respon-sible for keeping Your transaction history private. If You think that someone else is using Your login details or might have knowledge of them, You must immediately contact the Customer Service Department. 16.2 In accordance with the French Taxation Law, you must report every banking account opened outside of the French territory if you have opened, used or closed it during the year you're reporting of. This also apply for Your Card Account. 16.3 The OECD requires certain tax information to be shared by means of the Common Reporting Standard (ECR). To carry out our obligations, we must establish which country you’re taxable in. We do this through your tax identification or National Insurance number. We forward this information via the German Federal Tax Office to tax authorities in other countries if: • You live in a ECR participating country. • You have a postbox or a second registered address in another ECR participating country. • When registering you gave a telephone number belonging to another ECR participating country. • You have a standing order, or make regular payments, to an account located in another ECR participating coun-try. 17. Cancellation, termination and suspension 17.1 You may cancel Your Card and Your Card Account up to 14 days after receiving Your Card (the "cancellation period"), without giving a reason, by contacting the Customer Service Department. We shall not charge You a cancellation fee. We shall ask You to confirm your decision to cancel in writing. This shall not entitle You to a refund of any Transactions that You have made (authorised or pending) or of any expenses incurred in relation to those Transactions. The Card purchase price (card cost) shall not be refundable. 17.2 Depending on the method of refunding Your remaining Card Account balance, fees may be charged and shall be deducted from Your Card Account balance (see the Table of Fees in Article 3.3 for more details). 17.3 You may cancel Your Card at any time without a penalty. • During the cancellation period (see Article 17.1 above) or • If You disagree with a change that We intend to make to these Terms and Conditions of Use of the Payment Service. You may also cancel Your Card at any time for any reason whatsoever, however cancellation fees may apply (see the Table of Fees in Article 3.3 for more details). 17.4 To cancel Your Card, You must inform the Customer Service Department. You shall be liable for any Transaction made or any fees incurred before the cancellation of Your Card. Once You have notified Us, We shall immediately block the Card so that it can no longer be used. 17.5 When Your Card is cancelled, You must destroy the Device by cutting it in half across the middle. 17.6 We may terminate Your Card at any time if We give You two months' notice and refund the remaining funds to Your designated bank account. 17.7 We may suspend or terminate the Payment Service provided to You, immediately if: • You are in breach of these Terms and Conditions of Use of the Payment Service; or, • You are violating or We have reason to believe that You are violating any law or regulation applicable to Your use of Your Card or Your Card Account; or, • We have reasons to believe that You are implicated in any way in a fraudulent activity, money laundering, fi-nancing of terrorism or any other criminal activity; or, • We can no longer process Your Transactions for legal or security reasons, or because of actions by a third party; or, • You refuse to cooperate with an investigation or to provide adequate identity or security information, or doc-umentary evidence for verification upon request; or, • We have reason to believe that Your Card, Your Card Account or Your behaviour poses a security, credit, fraud, business or reputational risk; or, • We must do so in order to comply with the law, any regulations in force or the Mastercard® rules; or, • We are obliged to do so by any applicable regulatory body; or, • You do not pay the fees that You have incurred or You do not repay any excess spending from Your Card Ac-count. 17.8 These Terms and Conditions of Use of the Payment Service shall end in the event of death. 17.9 If the balance of Your Card Account is positive at the time of closing Your Card Account for any reason, the remain-ing funds shall be returned to You in the manner specified by You (less any applicable fees set out in Article 3.3), pro-vided that the funds are not subject to any restrictions. 17.10 Any funds unclaimed for a period of six years after the closure of Your Card Account shall expire and be forfeited. 17.11 We may suspend Your Card at any time with immediate effect if: • We discover the all or part of the information that You have supplied is incorrect or incomplete; or, • If a Transaction has been declined due to a lack of available value in Your Card Account. 17.12 If any Transaction, charge or fee is found to have been incurred with Your Card as a result of a cancellation or ter-mination, You agree to pay Us all such sums immediately on demand. 18. Privacy, Non-Solicitation and Protection of Personal Data The processing of Your personal data is governed by Our privacy policy (https://icaretechnologies.com/) and by the Payment Service Privacy Policy described below. By accepting these Terms and Conditions of Use of the Payment Ser-vice, You also accept both of these privacy policies. 18.1. Privacy of the Payment Service • AF Payments (including its directors, officers, shareholders, employees and agents) shall not disclose, use, publish or make available all or any part of the confidential information to any person without the prior written consent of ICARE Technologies. • AF Payments shall only use the Confidential Information for the purpose of fulfilling its obligations hereunder, and may only communicate the Confidential Information to its directors, officers, shareholders, employees and agents, and to those of its service providers, on a strict "need to know" basis, who are bound by their duties and their access to the Confidential Information, for the purposes described herein, provided that each of such persons: o Is informed that the Confidential Information is confidential and subject to the terms of these Terms and Conditions of Use of the Payment Service; and, o Undertakes in writing not to disclose the Confidential Information to any other person or to use such information, except for the purpose described herein or where the person is bound by confidentiali-ty obligations at least as restrictive as those contained herein. • Without in any way limiting the generality of the foregoing, AF Payments shall keep confidential information in a secure location with access limited to those persons, as the case may be, who are specifically authorised to have access to it under this Agreement. The obligations in this Article shall also apply to the existence of the Confidential Information and of this Agreement, to the holding of all meetings and to communications between any person involving or constituting Confidential Information. • Upon Your written request or in the event of the termination of this agreement, ICARE Technologies shall im-mediately return to You all Confidential Information, including all reproductions and copies thereof, and shall immediately delete all copies (in any format) and all references thereto stored electronically. • If You become aware or have knowledge of any unauthorised use or disclosure of the Confidential Information, You must promptly inform ICARE Technologies of such unauthorised use or disclosure and, thereafter, assist ICARE Technologies in attempting to minimise any potential or actual damages or losses resulting from such un-authorised use or disclosure. • You hereby acknowledge and agree that the Confidential Information may be made available by AF Payments to the Card issuer or to any regulatory authority or association in connection with AF Payments' performance of its obligations under this agreement or any agreement between AF Payments and the Card issuer. • If any Confidential Information of the Card Issuer is disclosed to any of the parties hereto under this agree-ment, the Card Issuer shall be deemed the disclosing party and the party to whom such Confidential Infor-mation is disclosed shall be deemed the receiving party for the purposes of this agreement, and all confidenti-ality obligations of the receiving party shall apply mutatis mutandis to the Confidential Information of the Card Issuer. 18.2. Storage of Card holder information ICARE Technologies shall: • Not store or keep data files containing information on the Card holder's account number, PIN codes or CVV da-ta; • Use security measures appropriate to the sensitivity of the Card holder information in order to protect the said Card holder information against loss or theft, as well as unauthorised access, disclosure, copying, use or modi-fication; • Upon termination of this agreement, if applicable, and at the written option of AF Payments, either destroy all Card holder information in its possession (directly or indirectly) or return such information and all copies thereof (in any form) to AF Payments; • Promptly inform AF Payments of all requests, complaints and claims received in connection with the collection, use or disclosure of such information from Card holders (including in respect of any requests from any data subject in accordance with their rights under applicable data protection legislation); • Establish and implement an information security programme that shall comply in all respects with the require-ments of AF Payments, the Card issuer, applicable regulatory authorities having jurisdiction over ICARE Tech-nologies, any legislation and any association requirements. Moreover, ICARE Technologies acknowledges and confirms: o That the said information security programme is subject to validation by the service providers; and, o That the service providers and competent regulatory authority and/or association have the right:  During normal office hours and on reasonable request, to inspect the said information se-curity programme, associated audit reports and test summaries; and,  To obtain from ICARE Technologies a copy of that information security programme; and o To provide to the service providers, on written request:  A list of the names of the Card holders whose information has been disclosed or may be di-vulged; and,  A description of the nature of the Card holder information disclosed or liable to be dis-closed; and,  Of the circumstances underlying the disclosure of such Card holder information; • Full cooperation with all service providers and all regulatory authorities, in any investigation into the disclosure of Card holder information, as well as assistance in informing any Card holder that the said Card holder's infor-mation has been disclosed, and taking any other corrective action recommended by the service providers and/or the regulatory authority, and ICARE Technologies shall be solely responsible for the payment of all fees and expenses incurred by the service providers in connection with the said investigation. 18.3. Exclusions Nothing in this Article shall restrict either Party to information or data which is the same as, or similar to, Confidential Information which: • Was lawfully the possession of ICARE Technologies before the date of its disclosure by You; or, • Was in the public domain before the date of disclosure or subsequently becomes accessible to the public through no fault of ICARE Technologies or any person acting in its name; or, • Has been previously received by ICARE Technologies by a third party or is subsequently provided lawfully to ICARE Technologies by a third party provided that no Affiliate of the Service Providers or ICARE Technologies is deemed a third party not subject to restrictions on use or disclosure; or, • Is developed independently; or, • Must be disclosed by law, regulation or court order, and provided that you make reasonable efforts to inform ICARE Technologies prior to the disclosure so that We may seek a protection order; or, • Must be disclosed in order to comply with or enforce the terms of this agreement, provided that you make reasonable efforts to inform ICARE Technologies prior to the disclosure so that the other party may seek a pro-tection order. 18.4. Remedies If either party breaches this Article 18, the non-breaching party will suffer irreparable harm for which pecuniary damages may be difficult to determine or be inadequate compensation. Accordingly, the non-breaching party may: • Seek a temporary or permanent injunction against the breaching party to prevent that party from disclosing personal and confidential data held by it; or, • Exercise any other rights and seek any other remedies to which the non-offending party may be entitled, in equity and pursuant to this agreement, for any breach of this Article 18. 18.5. Data protection • The terms "personal data", "data controller", "data subject", "subcontractor" or "processing" used in this agreement shall be interpreted in accordance with the applicable Data Protection Legislation. • AF Payments, ICARE Technologies and You shall each, individually, be a separate data controller with respect to the processing of personal data pursuant to or in relation to this agreement. • With regard to personal data, ICARE Technologies shall comply with applicable data protection legislation in the performance of its obligations under this agreement and in the exercise of its role towards You. • When ICARE Technologies transfers personal data to the service provider, it shall warrant and declare to the service providers that it has the right to transfer these personal data, and that it has either: o Obtained all the necessary consents to transfer the Personal Data at the appropriate time, or, o Obtained a legal basis, in accordance with applicable data protection legislation, for processing per-sonal data and sharing such personal data with service providers for processing as provided for in this agreement, • And has provided appropriate privacy notices to data subjects (as required by data protection legislation) to enable them to share personal data with service providers for the purpose of providing the services envisaged by this agreement, including by giving the data subject access to the privacy notices of the service providers concerned. • AF Payments shall implement all necessary measures to comply with applicable data protection legislation, in-cluding, but not limited to, filing and maintaining all notifications and registrations as required by applicable data protection legislation. • ICARE Technologies warrants to AF Payments that it shall: o Comply with applicable data protection legislation and any associated and applicable code of practice; o Use and maintain appropriate technical and organisational security measures to protect against unau-thorised or unlawful processing of personal data and against accidental loss, destruction or damage to such personal data; and, o Not make any modifications to the information security measures that would significantly increase the risk of unauthorised access to or unlawful processing of such personal data, unless required by applicable data protection legislation. • ICARE Technologies shall promptly cooperate with AF Payments and promptly provide such information and as-sistance as AF Payments may reasonably require to enable AF Payments to: o Comply with its obligations under data protection legislation in respect of all personal data provided to AF Payments by or on behalf of ICARE Technologies under this agreement; and, o Process and respond to all enquiries and requests for information relating to the personal data pro-vided to AF Payments by or on behalf of ICARE Technologies under this agreement. • Without prejudice to any other right of AF Payments under this Contract, ICARE Technologies shall comply with all requests from AF Payments (and/or its internal or external auditors and representatives) to inspect and au-dit ICARE Technologies (and its subcontractors) in the processing and recording of such activities, and to ena-ble AF Payments to verify that ICARE Technologies (and/or its subcontractors) is fully complying with their obli-gations under this agreement. • Notwithstanding Article 18.5, when (and only insofar as) AF Payments or ICARE Technologies processes per-sonal data as a subcontractor on behalf of another in the context of this agreement or the services, the first party shall comply with the provisions and obligations imposed on a subcontractor by the GDPR, including the stipulations set out in Article 28, paragraph 3, points (a) to (h) of the General Data Protection Regulations, which shall form part of this agreement and shall be incorporated herein as if they had been laid down in full, and the reference to "documented instructions" in Article 28, paragraph (3), point (a) shall include the provi-sions of this agreement. Such processing shall be carried out with respect for the data and for the purposes set out in this agreement, and such processing shall take place for the duration of this agreement. Where AF Payments processes personal data as a processor on behalf of a service provider, it shall not transfer, access or process such personal data outside the United Kingdom or the European Economic Area. • With respect to the performance of its obligations under this agreement, ICARE Technologies shall comply with the provisions of data protection legislation and any equivalent legislation or regulations in any relevant juris-diction and shall not do, cause or permit anything to be done that may result in a breach by service providers of data protection legislation in connection with the processing of personal data under this agreement. • ICARE Technologies shall inform AF Payments as soon as possible if it becomes aware of a data security breach involving personal data. 18.6 Information retention and PCI DSS compliance When ICARE Technologies manages (or appoints a processor to manage) Card holder data or Transaction data, ICARE Technologies shall: • Provide AF Payments with a daily activity report detailing Transactions made by Card holders in accordance with the format and content requirements, and with the schedule agreed by AF Payments; • Keep and produce on request the records of each Transaction relative to each Card for seven years following: o The expiry date of the Card concerned; or, o (if earlier) the date on which the Card has a balance of zero (or such longer period as the require-ments or legislation of the Association may require). Without prejudice to the obligations of ICARE Technologies with regard to data protection legislation, all of these records (electronic or paper) must at all times be kept securely in accordance with the PCI DSS standard. • Provide (and guarantee that the processor will provide) AF Payments and the Card issuer with secure access to the payment service database in accordance with the security procedures agreed in writing between the par-ties (including the method of data transmission and the media used). The information must be provided to AF Payments and the Card issuer in the formats agreed in writing between the parties. • Ensure that the subcontractor properly backs up the Payment Service database, and all other information about the Payment Service that the subcontractor keeps, in a secure environment appropriate to the nature of the information, and ensure that all information stored in the reconstituted Payment Service database is in a com-plete and easily readable form. • Maintain and monitor the Payment Service database, telephone voice response systems and all other reposi-tories used in connection with the Payment Service, using qualified personnel and appropriate security proce-dures to prevent the loss, alteration or unauthorised access to data hosted or transmitted in connection with Websites and databases operated by or on behalf of the Partner. • Ensure that subcontractors comply with the PCI DSS standard and shall, upon written request from AF Pay-ments and the card issuer, promptly provide the Card issuer with an up-to-date certificate issued by a qualified security assessor (as defined in the PCI DSS standard) confirming that AF Payments has remained and is still in compliance with the PCI DSS. • Ensure that all third parties from whom it receives services in connection with this agreement (including the processor) comply with the PCI DSS standard. • Immediately notify AF Payments and the Card issuer of any breach or presumed breach of the PCI DSS in con-nection with the Payment Service or any loss or theft of Card holder data. • Ensure that the subcontractor does not store PIN or CVV data relating to a Card at any time. 19. Your contact details 19.1 You must inform Us as soon as possible if You make any changes to Your name, Your address, Your telephone num-ber or Your e-mail address. For example, if We contact You about Your Card to inform You that We will be changing the Terms and Conditions of Use of the Payment Service or if We have cancelled Your Card and wish to refund You, We shall use the most recent contact details that You have provided to Us. Any e-mail that You receive shall be treated as re-ceived as soon as it is sent. 19.2 We shall not be liable towards You if Your contact details have changed and We were not informed of that. 20. Complaints procedure 20.1 If You are not satisfied with the service that You have received, You must provide details of Your concerns to the Customer Service Department in writing. All requests shall be processed in accordance with Our complaints procedure. the Customer Service Department shall supply a copy of the complaints procedure on request. 20.2 If you have not received a satisfactory response within eight weeks following the date of Your complaint, You may refer it to the UK Financial Ombudsman Service. 20.3 You can contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR, United Kingdom. For more contact details, You can visit the Financial Ombudsman Service website at www.financial-ombudsman.org.uk 21. Customer Service Department 21.1 The Customer Service Department is open from 9am to 5pm (French time), Monday to Friday (inclusive) (excluding French public holidays). A loss and theft reporting service is available 24 hours a day, 7 days a week. We may record any conversation that You have with the Customer Service Department for training and/or monitoring purposes. Customer services shall be provided by ICARE Technologies acting on behalf of AF Payments Limited. 22. General 22.1 In these Terms and Conditions of Use of the Payment Service, headings are provided for convenience only and shall not affect the interpretation of these Terms and Conditions of Use of the Payment Service. Any delay or failure by Us to exercise any right or remedy under these Terms and Conditions of Use of the Payment Service shall not be con-strued as a waiver of such right or remedy, or prevent Us from exercising Our rights at a later time. 22.2 You may not transfer, novate, assign, subcontract or delegate Your rights or obligations under these Terms and Conditions of Use of the Payment Service. You agree that We may transfer or assign Our rights or novate Our obligations under these Terms and Conditions of Use of the Payment Service at any time, without prior notice and in writing, and without Your further consent. If You do not wish to switch to the new card issuer, You can contact Us and We shall ter-minate Your Card and Your Card Account. Any remaining balance in Your Card Account shall be returned to you in accord-ance with Our buyout procedure. 22.3 AF Payments may subcontract any of Our obligations under these Terms and Conditions of Use of the Payment Service. 22.4 These Terms and Conditions of Use of the Payment Service may be subject to amendment, modification or deletion if the applicable law or regulations are found to be in conflict with them. Should this occur, it shall in no way affect the validity or enforceability of the remaining terms. In the event that any part of these Terms and Conditions of Use of the Payment Service is deemed unenforceable, this shall in no way affect the rest of the articles, which shall remain in force and in full effect. 22.5 You shall remain responsible for compliance with these Terms and Conditions of Use of the Payment Service until Your Card and Card Account are closed (for whatever reason) and all amounts due under these Terms and Conditions of Use of the Payment Service are paid in full. 22.6 These Terms and Conditions of Use of the Payment Service are written and available in English and French. All cor-respondence with You about Your Card and Your Card Account shall be in English. In the event of these Terms and Condi-tions of Use of the Payment Service being translated, the version in French shall prevail. 22.7 These Terms and Conditions of Use of the Payment Service are governed by French Law and You accept the sole jurisdiction of the French courts. Reference: Payments-conditions /20201001 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Terms and Conditions of Use of Product Software For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies By downloading, installing, connecting and/or using the ICARE Technologies Product Software, you expressly state your agreement with these Terms and Conditions of Use of Product Software for ICARE Technologies Products and Services (the "Terms and Conditions of Use of Product Software"). Use of ICARE Technologies Products is explained in the user guide supplied with each ICARE Technologies Product ("Product(s)"). You can also find our user guides in the ICARE Technologies help centre for ICARE Technologies Products and Services. The Product software is supplied by ICARE Technologies SAS (hereinafter "ICARE Technologies" or "We/Us "). These Terms and Conditions of Use of Product Software are a subset of the General Terms and Conditions of Use of ICARE Technologies Products and Services ("General Terms and Conditions of Use of ICARE Technologies Services"). These Terms and Conditions of Use of Product Software prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. Product software (hereinafter "Product Software") is software developed by or for ICARE Technologies, to enable inter-action between your smartphone, your computer, the servers and the Products. Product Software is designed to be integrated into a specific Product so that you can use the Product as described in the user guide supplied with each Product. As a user, you acknowledge and warrant: • That you have obtained and read a copy of these Terms and Conditions of Use of Product Software; and, • That you are in possession of these Terms and Conditions of Use of Product Software in a durable medium, such as a physical printout; and, • That you are over the age of majority or allowed under the laws of your country of residence to agree to these Terms and Conditions of Use of Product Software; and, • That you have the right to access and use a Product Software program. Any objection or dispute on your part regarding these Terms and Conditions of Use of Product Software shall be inter-preted as a refusal to consent to these Terms and Conditions of Use of Product Software. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF PRODUCT SOFTWARE, YOU ARE NOT AUTHORISED TO USE THE PRODUCT. 2. Definitions API: means the ICARE Technologies application programming interface for ICARE Technologies Products and Services developers, as specified in the applicable API contract. ICARE Technologies Product or Products and/or ICARE Technologies Service or Services: means all ICARE Technologies goods and services sold and supplied by ICARE Technologies. Site: means the website available at the following address: icaretechnologies.com 3. Modifications to the Terms and Conditions of Use of Product Software The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these Terms and Conditions of Use of Product Software, to incorporate modifications required by law, or any other applicable regulation, any modification of ICARE Technologies Products and Services, or any event deemed by ICARE Technologies to require such modifications. Any new version of the Terms and Conditions of Use of Product Software shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of Product Software. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Services and save each version in a durable medium. Prerequisites for using, downloading and updating Product Software You can use the Product Software as soon as you have turned on your ICARE Technologies Product. Before using and installing your Product, you must download an Application. This Application is subject to the Terms and Conditions of Use of the Applications. The installation process will guide you until the Product Software is installed so as to enable normal use of the Product as described in the user guide supplied with each Product. Product Software downloads and data exchange between the Product, the Application and ICARE Technologies servers require an Internet connection, which you must supply. The quality of your Internet connection and the speed and performance of the processor in your device are essential factors in ensuring optimal use of the Product Software. The device may be your personal smartphone or the internet browser on your computer (the "Device"). More details of the prerequisites are available on our site. For more information please contact our customer service department. The Product Software may be regularly updated through automated means, without you being notified of such updates beforehand. If you do not wish for your Product to be updated, you must disconnect it from the Application and prevent any connection between the Product and the Internet. Some of your Product's functionalities may no longer be availa-ble. We inform you that Application updates may include substantial changes (1) to the Product Software and/or (2) to the functionalities available through the Product. We cannot guarantee the continuity and availability of all functionalities available through the Product Software and the Product. Moreover, the functionalities and availability of the Product Software may also depend on the location where you download, connect and/or use the Product. 4. Your use of Product Software You must download, install and use all Product Software in accordance with these Terms and Conditions of Use of Prod-uct Software. Data originating from the Product Software and presented to you may be inaccurate due to inappropriate use of the Application, a Product or your Device. When using Product Software, you must not: • Use the Product Software in a manner contrary to laws and regulations, or to the rights of third parties, in par-ticular intellectual property rights, or rights to privacy etc.; or, • Act in a manner that may in any way harm ICARE Technologies, its affiliates, its partners or any user of our Appli-cations, Website, API, Product Software, ICARE Technologies Products and Services; or, • Fraudulently introduce any data into an Application, Website, API, or the Applications and Product Software; or, • Fraudulently introduce any data into a Website or data centre of ICARE Technologies; or, • Interfere with, hinder or distort the proper functioning of the Product Software or the use of the Product Software in any way whatsoever in order to infringe the rights of third parties or ICARE Technologies; or, • Undertake any action and/or any use of a method enabling the extraction of data, in particular any act of data scraping, data harvesting or web crawling from the Product Software or from the databases enabling any direct or indirect migration and/or duplication of a significant part of the data and services accessible from the Prod-uct Software; or, • Probe, scan and technically analyse the Product Software; or, • Test the vulnerability, performance and functionality of the Product Software for any reason other than those necessary to use the Product Software; or, • Breach a security measure implemented by ICARE Technologies in the Product Software; or, • Use any unlawful means to infringe any authentication method implemented by ICARE Technologies to allow a user to log in to the Product Software. 5. Connection and identification Your identification through an ICARE Technologies account for the Products and Services (hereinafter the "Account") may be required before any connection, access and use of any Product Software. By interconnecting an Application or a Product Software program and a Product, you identify yourself as the user of the Product. This connection enables you: • To link the data from the Product with your Account; and, • To have access to some of your data via the graphic interface of the Application and/or Product Software; and, • To back up your personal data on ICARE Technologies servers in accordance with the Privacy Policy for ICARE Technologies Products and Services. If you create an Account, you must take a series of actions necessary to prevent any third party from accessing your Account. Consequently, you must check that your password is sufficiently secure (comprising a sufficient number of characters, in mixed case and containing various alphanumeric characters etc.), and log out of your session when you log out of the Site and/or the Application and/or the Product Software. You have sole responsibility for access to your Ac-count and/or any other means made available for you to sign in to the Site and/or the Applications and/or Product Soft-ware. We remind you that access to your account may enable access to your personal data. We strongly advise you to add a second security password to log in your Account through the Application and/or Product Software. Any login to your Account by a third party to which you have given your prior consent is your responsibility. We cannot be held liable for any communication of personal data to one or more third parties caused by the implicit or explicit authorisation that you have granted to that third party or those third parties. Quitting the Application and/or Product Software without logging out, or failing to add a second security password, is deemed implicit authorisation on your part. In order to facilitate access to the electronic system, We remind You that your identification may be automated through the use of Cookies. 6. Intellectual Property – Licence to use Product Software The Product Software is composed of elements such as texts, interfaces, photographs, graphics, images, means of navi-gation, trademarks, trade names or service marks, logos, drawings and models, music, works of art, computer codes, software, fonts or any other element contained in the Product (hereinafter the "Product Software Components"). The Product Software Components and all rights, including but not limited to title and intellectual property rights, are the property of ICARE Technologies and/or its licensors and Affiliates and are protected by the provisions of international treaties and any other applicable national law of the country in which they are used. The structure, organisation and code of the Product Software are trade secrets and confidential information of ICARE Technologies and/or its licensors and Affiliates. Subject to your full compliance with the General Terms and Conditions of Use, including these Terms and Conditions of Use of Product Software, We, or any third party specifically designated for this purpose, grant you a personal, non-exclusive, non-transferable, non-assignable and non-sub-licensable license, revocable at any time by ICARE Technologies at its sole discretion, to access and use the Product Software strictly and in accordance with the General Terms and Conditions of Use. Use of the Product Software does not grant you any intellectual property right through or to any information or content of the Product Software. The licence granted under these Terms and Conditions of Use of the Product Software is strictly limited to the subject of the General Terms and Conditions of Use of ICARE Technologies Services. You may not distribute, transfer the right to use, modify, translate, reproduce, resell, sublicense, market, rent, reverse engineer, decompile, extract or attempt to discover the source code of any software contained in the Product Software. If the Product Software is composed of software under an open-source licence, the conditions of use of such licences shall apply. No right or license, express or implied, is granted to you with respect to any part of the Product Software except as ex-pressly set forth in these terms and conditions. Furthermore, no licence or immunity is granted due to the combination of the Product Software with any other software or hardware not supplied by ICARE Technologies or its authorised dis-tributors and resellers. In addition, all licences relating to a patent of ICARE Technologies and/or one of its licensors, and Affiliates and any third party (including essential patents) are specifically excluded from the General Terms and Condi-tions of Use of ICARE Technologies Services, including these Terms and Conditions of Use of Product Software. Such licences must be acquired separately from ICARE Technologies or the respective rightsholders. Unless otherwise stipu-lated, the right thus granted may apply to all updates and changes to the Product Software. 7. Protection of personal data For ICARE Technologies, protecting its Users' privacy is of the utmost importance. We invite you to read our Privacy Policy for ICARE Technologies Products and Services. You have the right to access, rectify and object to information concerning you. You may also, for legitimate reasons, ob-ject to the processing of Personal Data concerning You. 8. Hosting By using Product Software, you authorise ICARE Technologies, or any third party designated by ICARE Technologies for that purpose, to store the data resulting from the use of a Product and/or an Application and/or the functionalities enabled by a Product or an Application. Your data may not always be accessible and We cannot guarantee that your data will be accessible forever. Consequently, you must regularly make copies of your data, in particular using the functionali-ties made available to you in the Application. 9. Limitation of liability Insofar as the law allows, ICARE Technologies shall in no circumstances be liable for any indirect, exemplary, incidental or punitive damages, including any loss of profit, even if ICARE Technologies has been warned of the possibility of such damages. If, notwithstanding the other provisions of these Terms and Conditions of Use of Product Software, ICARE Technologies were to be held liable for any damage or harm that you might have suffered as a result of, or in connection with, the use of any Product Software or Content, ICARE Technologies could in no circumstances be held liable for an amount greater than the total subscription fees, or similar fees associated with the use of a service or functionality of the Product, paid during the six months preceding the date of the initial complaint against ICARE Technologies (excluding the purchase price of any ICARE Technologies hardware or software product or any ICARE Technologies support programme) or €100.00. Some jurisdictions do not allow limitations of liability, so the aforementioned limitation may not apply to you. 10. Compensation You agree to compensate and hold harmless ICARE Technologies, its officers, directors, shareholders, predecessors, successors, employees, agents, subsidiaries and affiliates in respect to any demands, losses, financial liabilities, claims or expenses (including legal fees) resulting from actions brought by third parties against ICARE Technologies due to or in connection with your use of any Product Software. 11. Warranties These provisions apply: • To the Applications • To the Product Software • To the hosting Services • To improvements thereto. These provisions do not apply: • To the Products. In addition to the legal warranties which cannot be derogated from, the Site, the Applications, the Product Software, the hosting services, the API and improvements thereto (hereinafter the "Means") are provided "as seen", "as is" and "if available". ICARE Technologies OFFERS NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND CONCERNING THE MEANS. THUS ICARE Technologies OFFERS YOU NO WARRANTIES AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THE MEANS IN PARTICULAR. WE DO NOT GUARANTEE THAT THE MEANS, OR ANY CONTENT, SERVICE OR FUNCTIONALITY OF THE MEANS, INCLUDING ALL INFORMATION AND DOCUMENTS DOWNLOADED BY YOU, ARE EXEMPT FROM ERRORS OR ANOMALIES, OR THAT THESE WILL BE CORRECTED. ICARE Technologies ACCEPTS NO LIABILITY FOR ANY DIRECT OR INDIRECT DAMAGE SUFFERED BY YOU IN RELATION TO YOUR USE OF ANY OF THE MEANS. YOU MUST ACCEPT LIABILITY FOR YOUR USE OF THE MEANS. YOUR ONLY REMEDY AGAINST ICARE Technologies FOR ANY DISSATISFACTION WITH ALL OR PART OF THE MEANS OR ALL CONTENT DIRECTLY OR INDIRECT-LY RELATED TO ANY OF THE MEANS, IS TO STOP USING THE MEANS. THIS LIMITATION OF LIABILITY IS AN ESSENTIAL CONDI-TION OF THE AGREEMENT BETWEEN THE PARTIES, WITHOUT WHICH THE PARTIES WOULD NOT HAVE ENTERED INTO SUCH AN AGREEMENT. 12. General Force majeure Any event which is deemed to be at once unforeseeable, irresistible and external and which prevents Us from fulfilling our obligations in accordance with the Terms and Conditions of Use of Product Software is considered to be a Force Majeure event ("Force Majeure Event"). The following events are specifically considered to be Force Majeure Events: strikes, floods, fires, lockouts, disruptions and failure of transport services, difficulties in the supply of raw materials or energy, any communication interference leading to difficulties in fulfilling an obligation or performing any obligation required by these Terms and Conditions of Use of Product Software, which shall then be suspended for the duration of the Force Majeure Event. The performance of such an obligation shall resume immediately once the cause of the Force Majeure Event has ceased. Completeness of agreement These Terms and Conditions of Use of Product Software constitute the complete agreement between you and Us, and cancel, exclude and replace any previous commitment in this respect. You acknowledge that other General Terms and Conditions of Use documents may also apply while You are subject to these Terms and Conditions of Use of Product Software. Survival If any provision of these Terms and Conditions of Use of Product Software is found to be void or unenforceable by a court or competent jurisdiction, the void or unenforceable part or provision shall be deemed not written. Non-waiver No failure, delay or partial execution by ICARE Technologies of one or more rights provided for by one of the stipulations of these Terms and Conditions of Use of Product Software may be construed as implying a waiver by ICARE Technologies of the right to invoke that stipulation at a later date or to cite any failure of the other party to observe that stipulation. Evidence – Electronic communication Any notification or communication between you and ICARE Technologies may be made by any electronic means. Thus, you are fully informed that ICARE Technologies may communicate information to you by any electronic and paperless means that may be directly or indirectly linked to your ICARE Technologies account for Products and Services. Jurisdiction – Dispute resolution In the event of a dispute or litigation between ICARE Technologies and you resulting from or in relation to your use of a Product or Service supplied by ICARE Technologies, the parties must in good faith, as soon as possible and prior to any legal action, attempt to resolve the dispute through an amicable procedure or an out-of-court dispute settlement pro-cess. These General Terms and Conditions of Use of ICARE Technologies Services are governed by French law. In the event of a dispute resulting from your use of a Product or Service provided by ICARE Technologies, the Parties undertake to seek an amicable solution before taking any legal action. In the event of a dispute, the French courts shall have sole jurisdic-tion. If, despite all our efforts to meet your expectations, you are not satisfied with our customer service, you can appeal to a consumer ombudsman free of charge. The Centre de Médiation et d’Arbitrage de Paris will help you with the process if you contact them: • Via their online form (www.cmap.fr), or, • By e-mail to consommation@cmap.fr., or, • By standard or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS. The parties can agree to resolve their dispute using the online dispute resolution platform provided by the European Union. You can access the platform here. Reference: software-conditions/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Terms and Conditions of Use of the Mobility Service For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies By downloading, installing, connecting and/or using the Applications or the ICARE Technologies Products, you expressly state your agreement with these Terms and Conditions of Use of the ICARE Technologies Mobility Service (the "Terms and Conditions of Use of the Mobility Service"). The Mobility Service supplied for ICARE Technologies Products is provided by the company OTA keys, a legal entity duly constituted under Belgian law and having its registered office at 50 rue du Mail, 1050 BRUSSELS, registered with the courts administration service of the French-speaking Commercial Court of Brussels under number 561 748 180 ("OTA keys"). OTA keys is a shared mobility technology provider. The ICARE Technologies Mobility Solution is a secure mobility and virtual key solution that provides an integrated user experience for vehicle access, start authorisation and vehicle data availability. The Mobility Service is distributed by ICARE Technologies (hereinafter "ICARE Technologies"). These Terms and Conditions of Use of the Mobility Service are distinct from the General Terms and Conditions of Use of ICARE Technologies Services for ICARE Technologies Products and Services ("General Terms and Conditions of Use of ICARE Technologies Services"). These Terms and Conditions of Use of the Mobility Service prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. An Application (hereinafter "Application") is a software application developed by or for ICARE Technologies, composed of a graphic interface (and other Components of the Application as defined below), accessible in particular from your Smartphone, and from which you interact with the various functionalities made available to you by the Application, in-cluding allowing you to save, store, access and use your data, in particular personal data. The ICARE Technologies Applica-tions include the following: • Aeklys®; • Demo Aeklys®; • Aeklys® Xp; • Finger Sizer; As a user, you acknowledge and warrant: • That you have obtained and read a copy of these Terms and Conditions of Use of the Mobility Service; and, • That you are in possession of these Terms and Conditions of Use of the Mobility Service in a durable medium, such as a physical printout; and, • That you are over the age of majority or allowed under the laws of your country of residence to agree to these Terms and Conditions of Use of the Mobility Service; and, • That you have the right to access and use the Applications and the Mobility Service. Any objection or dispute on your part regarding these Terms and Conditions of Use of the Mobility Service shall be in-terpreted as a refusal to consent to these Terms and Conditions of Use of the Mobility Service. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF THE MOBILITY SERVICE, YOU ARE NOT AUTHORISED TO USE THE SERVICE AND MUST IMMEDIATELY QUIT THE SERVICE AND UNINSTALL THE HARDWARE DEVICES RELATED TO ITS USE. The purpose of the Terms and Conditions of Use of the Mobility Service is to define the conditions under which ICARE Technologies provides Users with a Mobility Service (hereinafter the "Service") from which they benefit and which they can use via: • The Site and/or • One of its Applications 2. Definitions The following capitalised terms shall have the following meanings: Order: means any order for Products and Licences made by the Customer by sending an order form accepted by ICARE Technologies or by any other means agreed by the Parties. Documentation: means any manual, instruction or other document or material supplied or made available to the Cus-tomer by ICARE Technologies, in any form or medium whatsoever, which describes the functionality, components, char-acteristics or requirements of the ICARE Technologies Mobility Solution, including any aspect of the installation, configu-ration, integration, operation, use, assistance or maintenance relating thereto. OTA keys and the Customer are hereinafter referred to individually as a "Party" and collectively as the "Parties". Subsidiary(ies): means any entity now existing or subsequently created which directly or indirectly controls a Party, is controlled by a Party, or is subject with a Party to common control, where "control" means the direct or indirect holding of more than fifty percent (50%) of the voting rights or capital of this legal entity. Confidential Information: means all information, data and other content, in any form or medium whatsoever, not accessi-ble to the public, to which one Party has access or which one Party discloses to the other in the performance of this Contract, and whose confidential nature is specified at the time of its communication by means of a reference appropri-ate to the medium used, or which the receiving Party may reasonably consider to be confidential in view of its nature and the circumstances in which it is given to that Party. Confidential Information includes all copies, summaries and all results related to the performance of these Terms and Conditions of Use of the Mobility Service as well as any infor-mation concerning the existence and content of discussions between the Parties or the existence of this Contract. Licence: means the right to use the Mobility Solution granted by ICARE Technologies to the Customer under these Terms and Conditions of Use of the Mobility Service. Person: means any individual, partnership, company, university, foundation, executor, joint venture, joint stock compa-ny, association, unincorporated organisation, government agency or body, or any other entity. Product: means any ICARE Technologies box enabling the digitalisation of a Vehicle key by communication with the smartphone and/or badge of the User. Customer Solution: refers to the solution provided by the Customer to his/her/its Users and/or own customers and integrating the ICARE Technologies Mobility Solution. ICARE Technologies Mobility Solution: means the software solution developed by ICARE Technologies enabling the User to benefit from the services associated with the Products. User: means any Person authorised by the Customer, directly (customers, employees and subcontractors) or indirectly (customer, employees and subcontractors of his/her/its own customers), to access or use the ICARE Technologies Mo-bility Solution. Vehicle: means a vehicle on which the Customer has installed a Product. Appendices: means the appendices to these Terms and Conditions of Use of the Mobility Service. Financial and Pricing Terms: means Appendix 1 to these Terms and Conditions of Use of the Mobility Service. Service Level Agreement or SLA: means Appendix 2 to these Terms and Conditions of Use of the Mobility Service. Data Processing Agreement or DPA: means Appendix 3 to these Terms and Conditions of Use of the Mobility Service. Operational Data: means all information, data and other content, in any form or medium whatsoever, which is provided, collected or generated in connection with the performance of these Terms and Conditions of Use of the Mobility Ser-vice. Personal Data: means all information, data and other content, in any form or medium whatsoever, that relates to an iden-tified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online username, or to one or more items of information specific to his or her physical, physiological, genetic, psychological, economic, cultural or social identity. Statistical Data: means all information, data and other content, in any form or medium whatsoever, which is no longer Personal Data following anonymisation for statistical and/or research and development purposes, derived from Opera-tional Data. Critical Functionality: means essential functionality necessary to the overall functioning of the ICARE Technologies Mobil-ity Solution. Critical functionalities include the following in particular: • User access to the ICARE Technologies Mobility Solution; • Creation of new online bookings; • Creation of new Users. Problems related to a specific User, a specific User account, a unique Product or a specific smartphone shall not be considered as problems affecting critical Functionality. Non-critical functionality: refers to any other functionality of the ICARE Technologies Mobility Solution other than those previously defined as "Critical Functionality". Service Level: refers to the standards to which ICARE Technologies adheres and against which it assesses the service level of the ICARE Technologies Mobility Solution that it provides, as specified in the SLA. Unavailability Period: means any period during which a Critical Functionality is unavailable to all Users of the Solution. The Unavailability Period does not include periods during which the ICARE Technologies Mobility Solution is unavailable due to: • A planned unavailability period for the Solution; • Acts or omissions by the Customer or his/her/its Users, employees, agents, joint contractors, salespeople, own customers or any Person having access to the ICARE Technologies Mobility Solution; • Changes requested by the Customer; • Action or inaction by third parties; • Cases of force majeure. In the event of an Unavailability Period, the Customer must report it to ICARE Technologies by e-mailing sup-port@icaretech.fr, in accordance with the incident notifications described in the Service Level Agreement, so that it can be taken into account. Planned unavailability period: means: • Unavailability period during scheduled maintenance; • Unavailability period during version updates; • Unavailability period of less than fifteen (15) minutes. A Planned Unavailability Period shall not be considered as an Unavailability Period under the terms of this Contract. 3. Modifications to the Terms and Conditions of Use of the Mobility Service The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these Terms and Conditions of Use of the Mobility Service, to incorporate modifications required by law, or any other applica-ble regulation, or within the Products and Services, or any event deemed by ICARE Technologies to merit such modifica-tions. Any new version of the Terms and Conditions of Use of the Mobility Service shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of the Mobility Service. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Services, and the Terms and Conditions of Use of the Mobility Service, and save each version in a durable medium. In the event of the User failing to comply with the Terms and Conditions of Use of the Mobility Service, ICARE Technolo-gies reserves the right to suspend access to the Mobility Service of the site and/or mobile Applications without notice. 4. Purpose of the Mobility Service The purpose of the Service includes, but is not limited to, enabling the User, by means of a connected and secure Vehicle Box, to digitalise the key to a Vehicle and instead use the smartphone and/or ICARE Technologies Products of the User as a key. These Terms and Conditions of Use of the Mobility Service shall also govern any update to the Mobility Solution provided by ICARE Technologies, unless that update must be accompanied by an individual licence. In that case, the conditions of that licence shall prevail. The Customer shall ensure that all of his/her/its Products are duly updated in a timely manner. Unless expressly stipulated otherwise, the terms of sale and provision of services are those agreed between the Parties and indicated in these Terms and Conditions of Use of the Mobility Service.   5. Order, price and delivery 5.1. Order Form For Order purposes, the Parties have expressly agreed that the Order Forms must include: • The desired model(s) of the Products; • The desired quantities; • The desired date of dispatch within a minimum of fifteen (15) days subject to stock availability; • The desired mode of Delivery: o Option 1: Collection of the Products by the Customer directly from ICARE Technologies' warehouses. In this case, it will be necessary to state the desired collection day. o Option 2: Appointment of the carrier DHL to deliver the Products, it being specified that the delivery costs are payable by the Customer in accordance with the rates applicable by DHL on the day of the Order. In this case, the Customer shall indicate:  The desired delivery address.  The identity and contact details of the Person responsible for the Order;  The identity and contact details of the Person responsible for delivery;  The identity and contact details of the Person responsible for invoicing for the Products;  The identity and contact details of the Person responsible for invoicing for the Licences;  Any other details mutually agreed upon by the Parties. 5.2. Order Confirmation All Orders are firm and definitive from the time of the Customer's express acceptance of the sales Order sent by ICARE Technologies, either directly, by e-mail or through the Aeklys® App or the Site. Once the Order is confirmed, no changes to the invoice shall be possible without the prior express written consent of ICARE Technologies. 5.3. Delivery Delivery of the Products shall be made in accordance with Incoterm 2010 Ex Works. All export and import formalities and costs, as well as the related duties and taxes, shall be borne by the Customer. The Customer shall be responsible for transport to the delivery address. All ICARE Technologies prices are quoted exclusive of tax. The Customer is responsible for the payment of all taxes in force on the day of the Order. As such, the Customer agrees to reimburse ICARE Technologies for any tax paid on behalf of the Customer. For the avoidance of doubt, the Customer's liability for taxes includes any import or export tax on the shipment of the Products. Unless otherwise expressly agreed between the Parties, ICARE Technologies shall only deliver the Products once they have been fully paid for by the Customer. Once the Products are delivered, the Customer shall take responsibility for any risk of loss, theft, destruction or damage to the said Products. Once the Products are delivered, the Customer has five (5) days in which to write to Service Client, ICARE Technologies, Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, FRANCE expressing any reservations concerning apparent defects. 5.4. Payment conditions The financial and pricing conditions are detailed in Appendix 1 to these Terms and Conditions of Use of the Mobility Service. The Customer shall pay all invoices issued pursuant to this Contract in the currency stated in the invoice in question and within a maximum period of forty-five (45) days end of month from the date of issue of the invoice. ICARE Technologies shall send each invoice relating to the monthly period in question to the Customer address stated in the Order form. No compensation or discounts shall be given with regard to the payments. Any amount outstanding on the due date shall incur interest at three times the legal interest rate applied by the European Central Bank to its most recent refinancing operation plus ten (10) percentage points. In addition, the Customer shall automatically owe ICARE Technologies, in addition to the late payment penalties, a fixed sum of forty (40) euros as compensation for collection costs. In the event of late payment or partial payment, ICARE Technologies shall have the right to refuse any Order from the Customer concerned and to suspend the Customer's access to the ICARE Technologies Mobility Solution until full payment of all amounts due. In the event of non-payment by any of the due dates and following two notifications by registered letter that have remained without effect, ICARE Technologies reserves the right to take back all Products belonging to it immediately, even those for which payment is not yet due. In this case, the Products must be returned immediately and delivered to ICARE Technologies at the Customer's expense and risk. 5.5. Transfer of ownership of the Products The Products are delivered with retention of title until payment in full of the principal and other charges, payment being understood to mean the effective receipt of the price. These provisions do not prevent the transfer to the Customer, upon delivery, of the risks of loss and deterioration of the Products delivered, as well as any damages that they may incur for any reason whatsoever. The Customer shall also bear the cost of insuring the Products as soon as the risks are transferred. It is forbidden for the Customer, until full payment has been made, to conclude a sale or any other agreement with a third party which excludes the rights of ICARE Technologies or infringes them in any way whatsoever. In the case of resale, if the next purchaser is himself/herself/itself a reseller, the Customer shall be responsible for contracting the same retention of title clause with that party, and for implementing it in the event of default by the sub-purchaser. In the case of application of this retention of title clause, by way of damages and interest, ICARE Technologies shall keep all sums already paid for Products that have not been paid for in full. ICARE Technologies reserves the right to claim damages and interest from the Customer even if it is taking indirect action against the sub-purchaser. 6. Installation of the products and description of the ICARE Technologies Mobility Solution 6.1. Installation of the Products Documentation in English is available via the following link: https://admin-keycore.otakeys.com. The Customer must refer to it and follow its instructions when installing the Products in the designated Vehicles or entrust this task to a professional. Installation in accordance with the Product Documentation shall not affect the performance of Vehicles. The Customer acknowledges that a Product can only be used in the Vehicle specified by the Customer at the time of placing the Order. Notwithstanding the foregoing, the Customer may transfer a Product from one Vehicle to another provided that the Customer notifies ICARE Technologies of such an operation and provides ICARE Technologies with the necessary information to modify the ICARE Technologies Mobility Solution accordingly, in order to transfer the services associated with the Product concerned. Failing this, the Customer acknowledges that the ICARE Technologies Mobility Solution may malfunction. ICARE Technologies accepts no responsibility for Products transferred without sufficient prior notice. 6.2. Description of the ICARE Technologies Mobility Solution The ICARE Technologies Mobility Solution enables the Customer and his/her/its Users to connect a smartphone with Bluetooth or NFC functionality and running the iOS (Apple) or Android (Google) operating system to a Vehicle equipped with a Product that has been correctly installed beforehand. Together with a Product, the subscription to the ICARE Techologies Mobility Solution gives the Customer and his/her/its Users access to a secure mobility and virtual key solution that can be integrated into the ICARE Technologies Products and enables an integrated user experience for vehicle access, vehicle start-up rights management and vehicle data availability. In order to benefit from the ICARE Techologies Mobility Solution, the Customer must have an Internet connection and pay for a Licence for each Product installed in a Vehicle. ICARE Technologies shall provide the assistance and maintenance services as described in Appendix 2 to this Contract. ICARE Technologies reserves the right, at its sole discretion, to make any modification to the ICARE Technologies Mobility Solution and Documentation that it deems necessary or useful in order to: - Maintain or improve (i) the quality or supply of the ICARE Technologies Mobility Solution to the Customer, (ii) the competitive position of the ICARE Technologies Mobility Solution on the market or (iii) the cost efficiency or performance of the ICARE Technologies Mobility Solution; or - Comply with the laws in force. The Customer shall immediately notify ICARE Technologies as soon as he/she/it becomes aware of or suspects any unauthorised access to the ICARE Technologies Mobility Solution or any unauthorised use thereof. 7. Warranties For twelve months from delivery, ICARE Technologies guarantees the conformity of the ICARE Technologies Mobility Solution including the Products with the specifications described in the Documentation and this Contract. ICARE Technologies' warranty is strictly limited to its own ICARE Technologies Mobility Solution, even if it is integrated into the Customer's Solution. Unless otherwise stipulated, ICARE Technologies may not be considered the prime contractor simply because the ICARE Technologies Mobility Solution is supplied as part of a package. The warranty shall only apply to defective Products returned to ICARE Technologies by the Customer. Unless expressly otherwise stipulated, the cost of transporting Products presumed to be non-conforming shall be borne by the Customer, as shall the costs of preliminary work or groundwork, dismantling and reassembly operations made necessary by the terms and conditions of use or installation of the product, work concerning components not included in the supply in question, and the travel and accommodation expenses of ICARE Technologies' agents, in the event of intervention on site. Replaced parts shall revert to the property of ICARE Technologies. The warranty shall not apply when the non-conformity affecting the Product is due to, or is aggravated by, an event beyond the control of ICARE Technologies, such as: - Normal wear and tear; - Damage or accidents resulting from failure to comply with the characteristics, negligence, lack of supervision or maintenance, or faulty use of the Product; - A defect resulting either from materials or components supplied by the Customer, from a design imposed by the Customer, or from a modification made by the Customer to the Product and/or the ICARE Technologies Mobility Solution without the prior express written consent of ICARE Technologies; - When the Customer has replaced components of the Product with components of another origin; - When a repair or modification made by the Customer has consequences on parts other than those repaired or modified; - For incidents due to unforeseen circumstances or force majeure, etc. ICARE Technologies does not guarantee that the ICARE Technologies Mobility Solution will be available, accessible, uninterrupted, timely, secure or error-free, or will meet the Customer's requirements. ICARE Technologies may avail itself of the warranty and liability limitations that the Customer applies to third party sub-purchasers of the ICARE Technologies Mobility Solution, including to his/her/its own customers and to Users. It is expressly agreed between the Parties that the Customer may only invoke the benefit of the provisions concerning the warranty after having satisfied the payment conditions provided for in the Contract. THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE CONTRACT AND ALL OTHER WARRANTIES, WHETHER LEGAL OR CONTRACTUAL, IMPLIED OR EXPRESS, AND WHETHER ARISING FROM COMMERCIAL, GENERAL OR PRIVATE USE, ARE EXCLUDED. 8. Rights, Obligations and Responsibilities of the Parties The Parties undertake to always behave as loyal partners and in good faith, and in particular, to inform each other without delay of any dispute or difficulty that they may encounter in the performance of this Contract. 8.1. Rights, obligations and responsibilities of ICARE Technologies Subject to the timely payment of all applicable fees and expenses and the Customer's compliance with the essential conditions of this Contract, ICARE Technologies shall make all reasonable efforts to provide the ICARE Technologies Mobility Solution to the Customer during the term of the said Contract. In this respect, ICARE Technologies shall make all reasonable efforts to provide access to the ICARE Technologies Mobility Solution, as well as to ensure its reliability and proper functioning. ICARE Technologies shall identify the most appropriate technical means to provide the ICARE Technologies Mobility Solution. ICARE Technologies cannot be held liable for damages incurred by the Customer or his/her/its employees, subcontractors, own customers and Users due (even partially) to external factors and/or actions of those parties, including but not limited to: - Disturbances or defects in the quality or service of the ICARE Technologies Mobility Solution, caused by exter-nal factors (for example: malfunctions or defects in third-party installations, malfunctions or quality defects due to obstacles to wireless or Bluetooth communication, measures imposed by the competent regulatory au-thorities); - Loss of use due to updates, improvements and/or extensions to the ICARE Technologies Mobility Solution or its updates in accordance with this Contract; - Abuse, misuse or failure due to incorrect installation of the ICARE Technologies Mobility Solution; - Incorrect installation of a Product in a Vehicle; - Failure of computer and other equipment belonging to the Customer or his/her/its own customers, including mobile phones, computers, modems and/or accessories. In the event of equipment failure or a problem with configuration, the Customer must only contact the seller/manufacturer of the equipment concerned, and not ICARE Technologies; - Use of a mobile phone, computer or equipment (i) that does not comply with the user instructions or this Con-tract, or (ii) has not been duly authorised in accordance with the standards in force, or (iii) without taking the necessary security precautions against viruses, intrusions or other attacks, or unauthorised access by third par-ties; - Third-party intrusions despite the security measures put in place by ICARE Technologies; - Loss or theft of a mobile phone serving as a virtual Vehicle key via the ICARE Technologies Mobility Solution; - The User's login details being compromised due to (i) voluntary or involuntary disclosure of the password to a third party, (ii) failure to immediately change the default password to a personal password, or (iii) use of a sim-ple personal password (e.g. 1234 or 5555); - Cases of force majeure. Except in the case of gross negligence, ICARE Technologies shall not be liable to the Customer or to third parties (including, but not limited to, the Customer's own customers and the Users) for any consequential, indirect, special, accidental or exemplary damages, whether foreseeable or not (including, but not limited to, damages related to loss of profit, production, operation, data or information), even if ICARE Technologies has been informed of the possibility of such damages. When distributing the ICARE Technologies Mobility Solution to the Customer's own customers, whether on its own or as part of a Customer Solution, the Customer undertakes to ICARE Technologies to be the sole point of contact for his/her/its own customers. ICARE TECHNOLOGIES' TOTAL LIABILITY TO THE CUSTOMER ARISING FROM THE CONTRACT, REGARDLESS OF ITS LEGAL BASIS, IS EXPRESSLY LIMITED TO THE AMOUNT INVOICED DURING THE LAST SIX (6) MONTHS OF PERFORMANCE OF THIS CONTRACT. 8.2. Rights, obligations and responsibilities of the Customer For the duration of this Contract, the Customer undertakes to pay ICARE Technologies all applicable fees and expenses in a timely manner, and to meet the essential conditions of the said Contract. The Customer undertakes to communicate all information necessary for the provision of the ICARE Technologies Mobility Solution and shall be solely responsible for the information communicated to ICARE Technologies in that context. It is agreed that ICARE Technologies cannot under any circumstances be held liable for the consequences related to the use and distribution of the said information. The Customer acknowledges that the provision of the ICARE Technologies Mobility Solution and the transfer of certain operational Data can only take place via the wireless network, within the limits of their availability and configuration. ICARE Technologies assumes no responsibility for the quality of reception. The Customer understands and accepts that the provision of the ICARE Technologies Mobility Solution is subject to the Customer receiving the technically necessary signals. If the Customer is unable to receive such signals (e.g. due to a change of network service provider or long-term technical restrictions or difficulties), the Customer will be unable to make full use of the ICARE Technologies Mobility Solution. Should this disruption persist for a period of three (3) months, each Party shall have the right to terminate this Contract. The right of termination shall be the Customer's sole remedy in the event of interruption or disruption. ICARE Technologies may, directly or indirectly, suspend, terminate or refuse access to or use of all or part of the ICARE Technologies Mobility Solution by the Customer, any User or any other Person, without incurring any consequential obligation or liability, if: - ICARE Technologies receives a judicial or governmental request or order, subpoena or law enforcement re-quest that expressly asks ICARE Technologies to do so, or reasonably implies that it should; - The User has not met a significant condition of this Contract, - The User has accessed or used the ICARE Technologies Mobility Solution outside the scope of the rights grant-ed, for purposes not authorised under this Contract, or in any way that does not comply with any essential in-struction or direction in the specifications; - The Customer or User is, has been or is likely to be involved in fraudulent, deceptive or illegal activities con-cerning or related to the ICARE Technologies Mobility Solution; - This Contract expires or is terminated. In the aforementioned cases of suspension, the Customer shall not be entitled to any compensation from ICARE Technologies. Furthermore, the Customer shall remain bound by his/her/its contractual obligations, including payment obligations, and this paragraph shall not limit any other right or remedy of ICARE Technologies, whether in law, equity or pursuant to this Contract. For the avoidance of doubt, if ICARE Technologies suspends or terminates this Contract, the Customer shall not be entitled to a refund for Products previously purchased. 9. Intellectual Property 9.1. Right of ownership of the ICARE Technologies Mobility Solution ICARE Technologies is the owner and holds a regular right to market the ICARE Technologies Mobility Solution provided to the Customer, as well as all tools that may be implemented in the provision of the ICARE Technologies Mobility Solution. ICARE Technologies reserves all intellectual property rights concerning the ICARE Technologies Mobility Solution, except for the rights expressly granted in this Contract. Unless otherwise stipulated herein, the Customer does not own any intellectual property rights relating to the ICARE Technologies Mobility Solution. The structure, organisation and source code of the ICARE Technologies Mobility Solution are trade secrets and Confidential Information belonging to ICARE Technologies and/or other concerned third parties. The Customer may not remove or alter any trademark, logo, slogan or other proprietary notice in or on the ICARE Technologies Mobility Solution. 9.2. Licence and rights granted to the Customer for the ICARE Technologies Mobility Solution Throughout the duration of this Contract, ICARE Technologies grants the Customer a limited, personal, non-exclusive, non-assignable and non-transferable right to use the ICARE Technologies Mobility Solution, it being specified that the Customer is authorised by ICARE Technologies to provide the ICARE Technologies Mobility Solution to the Users in accordance with the use envisaged in this Contract. This licence does not grant the Customer the right to use any registered or unregistered trademarks or logos of ICARE Technologies or its licensors. The Customer is not authorised to share or publish public opinions concerning the ICARE Technologies Mobility Solution without the prior written consent of ICARE Technologies. 10. PRIVACY Each Party undertakes to respect the confidentiality of the Confidential Information disclosed by the other Party in the context of this Contract, in accordance with the provisions detailed below. In this respect, each Party shall refrain from disclosing any Confidential Information received from the other Party without the latter's prior express written consent. The expiration or termination of this Contract shall not affect the rights and obligations of confidentiality contained herein with respect to the Confidential Information of the other Party; such rights and obligations of confidentiality shall remain in full force and effect for a period of five (5) years from the date of expiration or termination of this Contract. Each Party shall take all necessary measures to preserve the confidential nature of the Confidential Information, provided that such measures are not less than those taken by each Party to protect its own Confidential Information. Accordingly, each Party may disclose Confidential Information only to its Subsidiaries and employees who need to know such confidential Information for the purposes of this Contract, and shall ensure that those Subsidiaries and employees are aware of and undertake to maintain the confidential nature of such Confidential Information. In addition, each Party agrees to keep secret all other Confidential Information of any kind which is not yet publicly known and which it might obtain through contact with the other Party. However, the obligations of confidentiality do not apply any information which: • Is already in the public domain or is made available to the public with no breach of this Contract by the receiv-ing Party; or • Was in the possession of the receiving Party before that Party received it from the disclosing Party, as evi-denced by its written records; or • Has been received independently by a third party free to disclose such information to the receiving Party; or • Has been subsequently developed independently by the receiving Party, as evidenced by its written records or other appropriate evidence; or • Has been the subject of a disclosure order by a court of competent jurisdiction or by a legal obligation, provid-ed, however, that where possible, the receiving Party first informs the disclosing Party in writing prior to such disclosure and in any event as soon as possible thereafter.  11. PERSONAL DATA 11.1 Compliance with legislation Each Party undertakes to comply with all legal and regulatory provisions in force with regard to Personal Data, and in particular those of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, and Regulation (EC) 2016/679 of the European Parliament on the protection of personal data. Any regulatory changes in the area of Personal Data protection and respect for privacy, which could give rise to a strengthening of the Parties' obligations under this article, shall be implemented as soon as possible by the Parties and at their own expense. 11.2. Personal data and subcontracting of processing With regard to the subcontracting of data processing carried out by ICARE Technologies on behalf of the Customer, the Parties have expressly agreed to sign the data processing contract provided in Appendix 3 hereto at the same time as this Contract. 11.3. Personal data and contractual relationship Each Party shall be responsible for processing of the personal data of the signatories and interlocutors of the other Party. The purpose of processing these personal data is to establish, execute and monitor the contractual relationship established between the Parties, it being specified that the legal basis of the said processing is the performance of this Contract. These personal data may be transmitted on the same legal basis and for the same purpose to the subcontracting companies or Subsidiaries of each Party. In the event of a transfer of personal data outside of the European Union, such transfer shall be carried out in strict compliance with the applicable mandatory rules, as well as the internal rules of each of the Parties. The personal data of the signatories and contact persons of each Party shall be processed for the duration of the contractual relationship and then for a period of five years from the end of the said contractual relationship. At the end of this period, these personal data shall be deleted, provided that such deletion is not contrary to any legal obligation to retain them. Under the General Data Protection Regulation (EU GDPR), the data subjects of this processing have the following rights (information rights under Articles 13 and 14 EU GDPR): • Right to withdraw consent under Article 7 EU GDPR; • Right of access under Article 15 EU GDPR; • Right to rectification under Article 16 EU GDPR; • Right to erasure under Article 17 EU GDPR; • Right to restriction of processing under Article 18 EU GDPR; • Right to data portability under Article 20 EU GDPR; • Right to object to processing under Article 21 EU GDPR; If they have any questions on this subject or wish to exercise these rights, data subjects may contact: support@icaretech.fr. Where appropriate, data subjects may also contact the competent national data protection authority.   12. DURATION AND TERMINATION The duration of this Contract is twenty-four (24) months from the Effective Date. The provisions of Articles 4, 5, 6, 7, 8 and 10 shall remain in force notwithstanding the termination or expiration of this Contract. Either Party may terminate the Contract by operation of law, without prejudice to the exercise of its other rights and remedies, if the other Party fails to fulfil any of its obligations under the Contract and still does not remedy its default within fifteen (15) calendar days following receipt of a formal notice sent by registered letter with acknowledgement of receipt by the non-defaulting Party. Failure by the Customer to fulfil his/her/its obligations shall include, but not be limited to, non-payment. Subject to the applicable legal provisions, this Contract may be terminated by operation of law without the Parties being able to claim any compensation of any kind whatsoever, by registered letter with acknowledgement of receipt, subject to giving three (3) months' notice by registered letter with acknowledgement of receipt, in the event that the following should occur: • In law or in fact, a change in the distribution of capital and/or in the organisation and/or in the control of the Customer, who shall inform the other of such changes; • Unless otherwise stipulated by law, filing for bankruptcy, cessation of payments, judicial safeguard, receiver-ship, liquidation of the Customer's assets. When this Contract is ended for any reason whatsoever: • The rights and licences granted to the Customer by ICARE Technologies shall immediately come to an end; • The Customer shall immediately cease to use the ICARE Technologies Mobility Solution • The Customer shall pay ICARE Technologies all undisputed and unpaid fees and other amounts due under this Contract or any applicable amendment within thirty (30) days from the end of the Contract. The Customer shall pay any disputed amount immediately once the dispute in question has been resolved; • At the option of ICARE Technologies and unless otherwise agreed between the Parties, the Customer shall re-turn to ICARE Technologies or immediately destroy the Documentation, Confidential Information and corre-sponding data, as well as any copies thereof. If only an amendment is terminated, the previous obligation shall apply only to the Documentation, Confidential Information and data exclusively connected with such amend-ment; • Each Party shall honour its post-contractual obligations with regard to this Contract. 13. FORCE MAJEURE Neither of the two Parties shall be held liable towards the other Party in the event of non-performance or delay in the performance of an obligation provided for in this Contract caused by the occurrence of a case of force majeure. Force majeure is understood to mean any event beyond the reasonable control of the Party whose performance is prevented or made significantly more onerous, including strikes or labour disputes at the business of either Party, fire, floods or other natural disasters as well as the modification of any regulations applicable to the Contract and making performance thereof impossible or unreasonably onerous. The Party affected by the case of force majeure shall notify the other Party as soon as possible by any means available. The case of force majeure shall suspend the obligations to be borne by the Parties for the entire duration of its existence. The Parties shall contact each other as soon as possible in order to determine whether (i) performance of the obligation is rendered totally impossible or (ii) whether certain adjustments may be made to the Contract to enable its continued performance under conditions that restore the economic balance between the Parties.   Should the Force Majeure event last for more than thirty (30) days, the Contract may be terminated automatically at the initiative of either Party by giving the other Party fifteen (15) days' written notice. 14. GENERAL PROVISIONS 14.1 Independence of the Parties The Parties shall at all times act independently of each other, without this Contract being deemed to create any subsidiary, joint venture or legal entity, or any relationship of subordination or representation, mandate, agency or similar between them. Neither Party may make any commitment in the name and on behalf of the other Party. 14.2 Applicable law By express agreement between the Parties, this Contract is governed by French law, to the exclusion of its conflict of law rules and the 1980 Vienna Convention on Contracts for the International Sale of Goods. 14.3. Dispute settlement Any dispute between the Parties to this Contract relating to the existence, validity, conclusion, interpretation, performance, termination or any consequence of the said termination of this Contract, which the Parties could not resolve amicably within sixty (60) days following notification of the dispute by one Party to the other Party, shall be submitted at the initiative of the most diligent Party and at any time whatsoever, to the competent courts within the jurisdiction of the Paris Court of Appeal, even in the event of related claims, notwithstanding any introduction of third parties or multiple defendants, including for emergency or preventive proceedings, and this regardless of the nature of the disputes and the location of the registered office of the Parties concerned. 14.4. Completeness of agreement This Contract and its appendices constitute the entire agreement of the Parties with respect to the subject hereof. Consequently, this Contract cancels and replaces any other agreement, protocol, contract and/or document of any nature whatsoever prior to the Effective Date that is directly and/or indirectly related to the subject hereof. 14.5. Modification of the Contract The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of this Contract, to incorporate modifications required by law, or any other applicable regulation, or within the Products and Services, or any event deemed by ICARE Technologies to require such modifications. Any new version of the Terms and Conditions of Use of the Mobility Service shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of the Mobility Service. We recommend that you frequently consult the Terms and Conditions of Use of the Mobility Service and save each version in a durable medium.   14.6. Waiver No delay or abstention on the part of either Party in exercising its rights shall constitute a waiver, in whole or in part, of the rights that it holds under this Contract, nor shall it be considered as such and, in any event, shall not prejudice any right of that Party to this Contract. The fact that one of the Parties has not required the application of any clause of this Contract, whether permanently or temporarily, shall under no circumstances be considered as a waiver of the said clause. Furthermore, any waiver by one of the Parties of its right to invoke the benefit of an article of this Contract shall not be construed as a waiver of the right to invoke that article or any other article subsequently and/or in another case. 14.7. Partial nullity In the event that any provision of this Contract is found to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall not affect the validity or enforceability of the remainder of this Contract. In such a case, the Parties shall, if possible, substitute for such unlawful or unenforceable provision, a lawful or enforceable provision that is as similar as possible or has an equivalent effect. 14.8. Transfer This Contract is concluded intuitu personae and therefore cannot be transferred in whole or in part by one of the Parties without the prior express written agreement of the other Party, and the said Contract may not be refused without just cause. Notwithstanding the previous clause, either Party may transfer all or part of its obligations under this Contract to one of its Subsidiaries, provided that this Subsidiary complies with the provisions of this Contract. The Customer undertakes to inform ICARE Technologies of any change likely to result in a change of control of the Customer, by whatever means (transfer of shares making up its share capital, capital increase, reorganisation of voting rights, etc.) or a significant change in the structure of the Service Provider (transfer of assets, subsidiarisation of activities, etc.). This information must be provided by any means as soon as the Customer becomes aware of it. In such a case, ICARE Technologies may terminate this Contract without any compensation for the Customer. The Customer shall nevertheless remain liable to pay ICARE Technologies all sums due on the date of termination of the Contract.   14.10. Notification All notifications given under the terms of this Contract shall be in writing and sent to the address of the registered office of the Party concerned, or to any other address which shall be notified in writing by one Party to the other, and shall be effective: • At the time of delivery, in the case of hand delivery; • On the first working day following delivery of the letter, if sent by registered mail with acknowledgement of re-ceipt; • On the date of acknowledgement of receipt, if sent by fax. Unless expressly provided otherwise, any notification given under this Contract shall be sent to the following address: ICARE Technologies, Service Client, Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO FRANCE 14.11 Electrical and electronic equipment waste in Europe OTA keys is affiliated with RECUPEL and pays administrative contributions related to the obligation to take back professional electrical and electronic equipment. The Customer agrees to bear all costs for the collection and processing of the professional electrical and electronic equipment included in the order form/invoice at the time of disposal of that equipment, as well as the electrical and electronic equipment that it replaces. In order to comply with national legislation, the Customer may contact the operator with whom RECUPEL has signed a charter (www.recupel.be). Reference: mobility-conditions/20201001 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Terms and Conditions of Use of the Concierge Service For ICARE Technologies Products and Services

1. Relationship between You and ICARE Technologies By downloading, installing, connecting and/or using the Applications or the Aeklys® ring, you expressly state your agree-ment with these Terms and Conditions of Use of the ICARE Technologies Concierge Service (the "Terms and Conditions of Use of the Concierge Service"). The Concierge Service supplied with Your Aeklys® ring is provided by Société par Actions Simplifiée Clac des Doigts ("Clac des Doigts"), with a capital of 20,065.00 euros, registered on the RCS (Trades and Companies Register) in Paris, France under number 810 580 514. Clac des Doigts has designed a Short Message Service (SMS) application, the purpose of which includes, but is not limited to, offering a concierge service enabling users to have goods delivered to them or to book a service in return for purchasing a subscription. The Concierge Service is distributed by ICARE Technologies (hereinafter "ICARE Technologies"). These Terms and Conditions of Use of the Concierge Service are distinct from the General Terms and Conditions of Use of ICARE Technologies Services for ICARE Technologies Products and Services ("General Terms and Conditions of Use of ICARE Technologies Services"). These Terms and Conditions of Use of the Concierge Service prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. An Application (hereinafter "Application") is a software application developed by or for ICARE Technologies, composed of a graphic interface (and other Components of the Application as defined below), accessible in particular from your Smartphone, and from which you interact with the various functionalities made available to you by the Application, in-cluding allowing you to save, store, access and use your data, in particular personal data. The ICARE Technologies Applica-tions include the following: • Aeklys®; • Demo Aeklys®; • Aeklys® Xp; • Finger Sizer; As a user, you acknowledge and warrant: • That you have obtained and read a copy of these Terms and Conditions of Use of the Concierge Service; and, • That you are in possession of these Terms and Conditions of Use of the Concierge Service in a durable medi-um, such as a physical printout; and, • That you are over the age of majority or allowed under the laws of your country of residence to agree to these Terms and Conditions of Use of the Concierge Service; and, • That you have the right to access and use the Applications and the Concierge Service. Any objection or dispute on your part regarding these Terms and Conditions of Use of the Concierge Service shall be interpreted as a refusal to consent to these Terms and Conditions of Use of the Concierge Service. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF THE CONCIERGE SERVICE, YOU ARE NOT AUTHORISED TO USE THE SERVICE AND MUST IMMEDIATELY QUIT THE SERVICE. The purpose of the Terms and Conditions of Use of the Concierge Service is to define the conditions under which ICARE Technologies provides Users with a Concierge Service (hereinafter the "Service") from which they benefit and which they can use via: • The Site and/or • One of its Applications 2. Definitions Each term beginning with a capital letter below has the meaning given to it in its definition. Genius: any natural or legal person in charge of receiving and processing requests from users Merchant: initial seller or service provider Delivery Genius: delivery person User: any natural person over the age of majority or legal entity who accesses, visits or uses the Service or any of its functionalities. Company: ICARE Technologies, creator and owner of the Service Service: a concierge service enabling the delivery of a product or provision of a service to be requested Party: refers cumulatively or alternatively to the User, ICARE Technologies or the Merchant. 3. Modifications to the Terms and Conditions of Use of the Concierge Service These Terms and Conditions of Use of the Concierge Service govern purchases and services provided only in metropoli-tan France. The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these Terms and Conditions of Use of the Concierge Service, to incorporate modifications required by law, or any other appli-cable regulation, or within the Products and Services, or any event deemed by ICARE Technologies to require such modi-fications. Any new version of the Terms and Conditions of Use of the Concierge Service shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of the Concierge Service. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Services, and the Terms and Conditions of Use of the Concierge Service, and save each version in a durable medium. In the event of the User failing to comply with the Terms and Conditions of Use of the Concierge Service, ICARE Technol-ogies reserves the right to suspend access to the Concierge Service of the site and/or mobile applications without no-tice. 4. Purpose of the Concierge Service The purpose of the Service includes, but is not limited to, enabling the User, by means of a remote communication method (website, applications, chat, SMS) to contact ICARE Technologies for the purposes of requesting delivery of a product or provision of a service. To this end, ICARE Technologies acts as a transparent intermediary between the User and the Merchant. In the event of a problem relating to the delivery of a defective product or provision of a service not conforming to the order, the User must contact the Merchant concerned, without prejudice to the rights of withdrawal available to the User in accordance with the legislation in force. 5. Conditions of registration on the site and terms of ordering 3.1 Before placing an order, the User must first register with the Aeklys® Application, using the form therein, and provide his or her first name, last name and bank details. Any registration with the Aeklys® Application includes a non-binding subscription to the Concierge Service. Access to and use of the Concierge Service implies the creation of a user account, allowing the subscriber to sign in to the Aeklys® Application. The account shall only be validated if a valid payment method allowing debits has been en-tered. Each account has a username associated with a password, both of which are unique and strictly personal to the sub-scriber. They allow any subscriber, via a dedicated interface, to subscribe or modify his or her personal information. To confirm the creation of the account and once it has been created, ICARE Technologies shall send an acknowledge-ment of receipt to the e-mail address given in the form, If the said e-mail is not received: send an e-mail to support@icaretech.fr For his or her registration to be validated, the User must accept these Terms and Conditions of Use of the Concierge Service by clicking at the location indicated. 3.2 The User's order shall only be validated and payment taken from the User's debit card after he or she has expressly agreed to the price of the product or service requested, which ICARE Technologies shall communicate to the User by SMS, e-mail, chat or messenger. Any dispute on this point shall take place within the context of a possible exchange and the warranties stated below. In some situations, including non-payment, incorrect address or another problem with the User's account, ICARE Tech-nologies reserves the right to block the User's order until the problem has been completely resolved. In the event of unavailability of an ordered product or inability to perform a service, the User shall be informed by SMS. The User is informed that the products and services are offered for sale subject to availability. The unavailability of a product or service shall not give rise to any compensation. In general, the User accepts and acknowledges that the effectiveness of the service provided is not guaranteed by the Service. If the service cannot be provided, the User shall be informed of this upon requesting it. Considering the large number of requests made to the Service, if the service cannot be provided immediately or the goods delivered, the User shall be placed on a waiting list and served according to: • The level of difficulty of the order, • The availability of the products ordered. The User is informed and accepts that his or her personal data - last name, first name, e-mail, telephone number, title, postal address - may be communicated to the Merchant and/or any other person enabling the execution and successful completion of the order. For all questions about the progress of an order, the purchaser must call +33 6 95 71 84 66 (cost of a call to a French mobile). ICARE Technologies shall confirm the order summary to the User by: • SMS, • E-mail, • Chat, • Messenger, Thus confirming the express commitment of the Parties. 6. Acceptance of the quotation The online provision of the User's bank card number, final validation of the order by SMS, e-mail, chat or messenger and agreement to the debit by double-clicking on a payment link shall be proof of the agreement between the parties. Confirmation of the order shall be evidenced by acceptance of the offer. Acceptance of the offer implies acceptance of the request. You can confirm your order definitively by sending the word " Clac" after having checked your order and made any necessary corrections. You are bound by your order as soon as you send the word "Clac". And the following shall apply: • The amounts due shall be payable in accordance with the purchase order; And, • Signature and express acceptance of all operations carried out. The user is informed that his or her usual payment method shall be the default payment method used in the payment link sent upon validation of the order. It is therefore the responsibility of the user, when validating the payment link, to check with his or her Genius regarding the default payment method. In the event of fraudulent use of the debit card, the User is invited to call 06 44 60 99 90 as soon as he or she becomes aware of such use. 7. Payment methods and proof of transaction ICARE Technologies uses the secure payment service provided by Stripe (https://stripe.com/fr/privacy), a company having its registered office at 3180 18th Street, Suite 100, San Francisco, CA 94110, USA. Confidential data such as the 16-digit card number, expiry date and CVV code are directly transmitted in encrypted form to the bank's server. Neither ICARE Technologies nor its Concierge Service provider Clac des doigts has access to this data. 5.1 All invoice requests must be addressed directly to ICARE Technologies. In order to ensure the security of transactions and meet the need for fraud prevention in online sales, ICARE Technolo-gies may be required to perform checks on the orders. ICARE Technologies reserves the right to suspend all order management and delivery in the event of refusal to authorise payment by the officially accredited bodies or in the event of non-payment. ICARE Technologies also reserves the right to refuse to make a delivery or to honour an order from a User who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. ICARE Technologies reserves the right, in the case of Content presenting a high risk of fraud or any suspicion based on Clac des Doigts' internal processes, to suspend or refuse any accounts or orders unilaterally. ICARE Technologies has put in place an order verification procedure to ensure that no-one uses another person's bank details without his or her knowledge. As part of this verification, the User may be asked to send ICARE Technologies a copy of an identity document and proof of address by e-mail. The order shall then only be validated after ICARE Technologies has received and checked the documents sent. 5.2 The computerised registers, kept in ICARE Technologies' computer systems under reasonable conditions of security, shall be considered as proof of communications, orders and payments between the Parties. Purchase orders and invoices are archived in a reliable and durable medium that can be produced as evidence. 8. Price of subscription to the Concierge Service 6.1 Access to and use of the Service is strictly subject to the purchase of an Aeklys® ring, the creation of an account in the Aeklys® Application, and the purchase of an annual subscription. The Annual Subscription for €69.00 inclusive of tax (price outside of exceptional promotions) shall begin on the day of creation of the account in the Aeklys® Application, for a period of one year from date to date. It shall be renewed by tacit agreement, for successive periods of one year, from date to date, unless terminated by ICARE Technologies or the User. ICARE Technologies shall inform the consumer by e-mail, at the earliest three months and at the latest one month be-fore the end of the period allowing the consumer to decline the renewal, of the option to not renew the contract that he or she has concluded with a tacit renewal clause. This information, given in clear and comprehensible terms, shows the deadline for non-renewal in a clearly visible box. The user then undertakes to keep up to date his or her e-mail in-formation provided for his or her Clac des Doigts account. Where this information has not been sent to him or her in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the date of renewal. The User may cancel the Subscription from his or her Personal Area in the Aeklys® Application or by sending an e-mail to support@icaretech.fr 6.2 Special tariff provisions: SMS messages may be sent free of charge, excluding the operator's surcharge. • The price of products and services is communicated to Users by SMS once the order process has begun. • The price of the request made by the User, communicated by SMS, includes the costs associated with the product or service, such as delivery, packaging, preparation and insurance. • Payment is taken from Users only after they have given their express agreement to the nature of the product or service ordered and its corresponding price. • Prices take account of VAT applicable on the day of the order. Any change in the applicable VAT rate shall auto-matically be reflected in the price of the products and online services. • If one or more taxes or contributions, in particular environmental taxes, is created or revised, whether upwards or downwards, this change may be reflected in the selling price of the products or services. • Payment of the full price must be made at the time of ordering. At no time can sums paid be considered as a deposit or advance payment. 6.5 In view of the subscription purchased, ICARE Technologies does not apply any concierge fees, except in the following cases: • Change of address • Urgent requests, • Requests requiring the intervention of more than one partner or service provider (in addition to Clac des doigts), • Requests that take more than thirty minutes for the Geniuses to process, • Ticketing and events, • Requests deemed complex by the Genius, ICARE Technologies and Clac des doigts. Charges levied on the user shall be transparent and indicated in the invoice. 6.6 The Express Delivery Service is currently only available within Paris and some nearby suburbs depending on the availability of couriers. 6.7 An annual subscription purchased before a change made to these Terms and Conditions of Use of the Concierge Service, excluding promotional and time-limited sales, shall continue at the price of the initial subscription for an indefi-nite period, excluding cases of outstanding debt and interruption to the subscription. 9. Product information The Service offers to make available and deliver products and services of any kind requested by the User within the limits of compliance with the laws and regulations in force. Items excluded from sale include, but are not limited to, the following products: cigarettes, cigars, cigarillos. Clac des doigts, ICARE Technologies' Concierge service provider, holds a licence to deliver alcohol. No alcoholic beverage may be sold or offered to minors under the age of 18. For every alcohol order, ICARE Technologies shall ask the User to show an identity document in order to prove his or her age. Excessive alcohol consumption is dangerous to health, please drink responsibly. 10. Terms of delivery or provision of a service The delivery of the product ordered or the provision of the service shall only be carried out after confirmation of pay-ment by ICARE Technologies' banking institution. 10.1 For delivery of a product: The products ordered shall be delivered by a courier, depending on the size and weight of the products ordered and at the sole initiative of ICARE Technologies. The user shall be responsible for providing information and validating the pro-posed courier. If the goods are not transportable due to their weight or volume, or an error by the Genius due to a lack of information from the user, ICARE Technologies shall not be held liable. The default couriers are couriers on 2-wheeled vehicles, able to transport a parcel with a maximum size of 30cm/30cm/3cm and weight of 7 kg. For larger parcels, the user shall be responsible for requesting a specific vehicle. 10.2 For provision of a service The service shall be provided at the address indicated by the User on the order form; the User must ensure that the address is correct. The user shall be charged for any wasted journey by the service provider due to provision of an erroneous or incom-plete address, where 2 attempts have been made to call the contact number provided or that of the user, without suc-cess. The goods to be delivered shall then be stored in the local area and delivered again, at the user's expense and at his or her request. Any item stored for a period exceeding one year without prior agreement shall be destroyed. Any perishable item shall be destroyed if it exceeds its Use By Date. 10.4 All travel, ticketing and transport services are subject to constant fluctuation in prices and availability. The quotation given is recorded on its day of issue and is subject to service provider availability, which can only be validated upon con-firmation of booking by ICARE Technologies. These quotations are thus estimates and do not constitute a commitment on the part of ICARE Technologies. 10.5 The User may, at his or her request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. 11. Obligations and responsibility of ICARE Technologies 11.1 ICARE Technologies undertakes to act with all the care and diligence necessary to provide a quality service. 11.2 However, ICARE Technologies is only liable for a best endeavours obligation under which the services or deliveries of goods shall be provided in strict compliance with the professional rules in use, as well as in accordance with the con-ditions of the order, where applicable. ICARE Technologies cannot be held responsible for the actions of Merchants. 11.3 ICARE Technologies shall not be held civilly or criminally liable in the case of a fault attributable to the User. Faults include, but are not limited to, the following cases: • Misuse of the service • Disclosure or unlawful use of the account created 11.4 The User accepts (i) that it is technically impossible to offer a Service entirely free of defects and that ICARE Tech-nologies cannot undertake to do so, (ii) that defects may make the Service temporarily unavailable, and (iii) that the operation of the Site or the Aeklys® Application may be affected by events and/or problems over which ICARE Technolo-gies has no control. ICARE Technologies may at any time modify or interrupt, temporarily or permanently, all or part of the Site in order to carry out maintenance and/or make improvements and/or modifications to the Site or the Aeklys® Application. ICARE Technologies accepts no responsibility for any modification, suspension or interruption of the Site. 11.5 ICARE Technologies undertakes to communicate all necessary information on the service provider used in the event of a dispute. 12. Obligations and responsibilities of the user 12.1 The User has sole responsibility for the use of the Service, the information sent, and use of and updates to that information. The User undertakes to ensure that third parties do not use the SMS service from his or her mobile phone, or to contact the operators of the Site or the Aeklys® Application as soon as possible via the "Contact" section in the event of loss or theft of his or her mobile phone. The User has sole responsibility for the use that is made of his or her account. Any access to or use of the Services from a User account shall be deemed to have been initiated by that party. The User undertakes in particular: • To provide sincere and truthful information; • To send ICARE Technologies all the information and documents required for the performance of the Service. 12.2 The User alone shall bear the consequences of fraudulent use of his or her account. 12.3 It is the responsibility of the User to pay the total price of his or her order to ICARE Technologies. Failing this, ICARE Technologies reserves the right to suspend the Service without notice. 12.4 ICARE Technologies reserves the right to check that the Concierge Service is being used properly by the User. 12.5 The User undertakes not to disclose any information about the Service. This information is confidential and, as such, constitutes trade secrets. 13. User warranties 13.1 The Merchant supplying the product ordered via the Site or the Aeklys® Application is the guarantor of the con-formity of goods ordered by the User via SMS. The User may therefore make a request exclusively to the Merchant under the legal warranty of conformity provided for in Articles L.211-4 et seq. of the French Consumer Code or the warranty against defects in the sold item within the meaning of Articles 1641 et seq. of the French Civil Code. In the event of implementation of the legal warranty of conformity, it is recalled that: • The User has a period of 2 (two) years following delivery of the goods in which to act; • Given the specific nature of ICARE Technologies' business, the User may request the replacement of the goods delivered, subject to the cost conditions provided for in Article L211-9 of the French Consumer Code; • The User is exempt from having to prove the existence of the non-conformity of the goods during the 6 (six) months following delivery of the goods; Furthermore, it is recalled that: • The legal warranty of conformity applies irrespective of the commercial warranty indicated below; • The User may decide to implement the warranty against hidden defects in the delivered item, by making a claim against the manufacturer or seller within the meaning of Article 1641 of the French Civil Code. In this situation, he or she may then choose to cancel the sale or receive a discount in accordance with Article 1644 of the French Civil Code. • The products sold are also covered by a commercial warranty aimed at guaranteeing their conformity and en-suring a refund of the purchase price, replacement or repair of the goods, by the seller of the goods. • This warranty does not cover defects caused by abnormal or improper use, or resulting from a cause unrelated to the intrinsic qualities of the products. • The User is expressly informed that ICARE Technologies is not the producer of the products presented within the meaning of Law n°98-389 of 19 May 1998 relating to liability for defective products. Except in the case of gross negligence, ICARE Technologies shall not be liable to the Customer or to third parties (includ-ing, but not limited to) for any consequential, indirect, special, accidental or exemplary damages, whether foreseeable or not (including, but not limited to, damages related to loss of profit, production, operation, data or information), even if ICARE Technologies has been informed of the possibility of such damages. 14. Right of withdrawal 14.1 In accordance with the provisions of the French Consumer Code, the User has a period of 14 (fourteen) working days from the date of subscription to the Clac des Doigts concierge service in which to cancel the said subscription and request a refund without penalties. In order to benefit from the Concierge Service during the withdrawal period, the User must expressly waive his or her right of withdrawal. The waiver of the right of withdrawal by the User shall be valid if and only if it is communicated to the company through the following media: • Paper mail with acknowledgement of receipt • CD/DVD/USB key • E-mail 14.2 In its capacity as a transparent intermediary, in the event of an incident or problem of any nature whatsoever fol-lowing the unsatisfactory provision of a service by a partner recommended by ICARE Technologies or its Concierge ser-vice provider Clac des doigts, ICARE Technologies cannot be held responsible for that incident. Any conditions of sale after introduction by ICARE Technologies shall then be those of the company used and validated by the customer upon provision of the service. Likewise, any refund, credit note or repair on a product or service apart from those produced by ICARE Technologies shall also be governed by the conditions of the service provider. ICARE Technologies shall provide all the information necessary to contact the service provider. ICARE Technologies reserves the right to assist, free of charge, with all claims for compensation to a service provider that it has used by making use of the means at its disposal to satisfy its customer. 15. Privacy 15.1 All User information shall be used only in the context of the User's commercial relationship with ICARE Technolo-gies and its service provider Clac des doigts. This information comes from the voluntary registration of an e-mail address or a postal address at the time of ordering. This information is never sold. ICARE Technologies informs the User that it may share his or her data in order to ensure delivery of orders and certain aspects of after-sales service, and to carry out satisfaction surveys. 15.2 ICARE Technologies undertakes to respect the confidentiality of your personal data and to process them in accord-ance with the French Data Protection Act of 6 January 1978. A declaration has been made to the CNIL (2022038 v 0). The User may at any time request the deletion of his or her information by sending an e-mail to:  support@icaretech.fr 16. Retention of title The User shall be the owner of the product only after payment of all sums due. Until that date, the User may not resell or transfer it without express prior authorisation. The Professional may make the said authorisation subject to certain conditions in order to guarantee the payment of the remaining sums due. Notwithstanding any provision to the contrary, in the event of failure by the User to meet one of the payment deadlines, the Professional, without losing any rights, may demand, by simple registered letter, that the products be returned at the User's expense, until the User has fulfilled all of his or her commitments. This clause is accepted at the time of ordering with an extension of damages and interest in the event of taking back equipment having suffered damaged upon being put into use. 17. Account closure & subscription cancellation The User may cancel his or her subscription to the Concierge Service and close his or her Aeklys® account in the Aeklys® Application. In the event of a problem, the User may make his or her request by e-mail to support@icaretech.fr 18. Force majeure Any event beyond the control of the parties and which it is impossible to reasonably foresee and overcome shall be considered as a force majeure event in accordance with the provisions of Article 1218 of the French Civil Code. 19. Mediation In the event of a dispute relating to these Terms and Conditions of Use of the Concierge Service, the User has the op-tion of appealing, free of charge, to a consumer ombudsman in accordance with Articles L612-1 of the French Consumer Code. A list of approved ombudsmen is available on the consumer mediation website accessible at the following ad-dress: https://www.economie.gouv.fr/mediation-conso/mediateurs-references#secteur%2014 The User may also file a complaint via the online dispute resolution platform (the "ODR" platform) accessible via the link below: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase In the event of failure to appoint an ombudsman or failure of the mediation process itself, the most diligent party may refer the matter to the competent court. 20. Applicable law and competent jurisdiction These Terms and Conditions of Use of the Concierge Service as well as all contractual information mentioned on the Site are written in French and governed by French law. In the event of a dispute or litigation between the parties, they shall endeavour, in good faith, to reach an amicable agreement. 21. Partners Listing of ICARE Technologies partners on its "Member Area" offer platform: ICARE Technologies reserves the right to agree or decline to list a partner on its offer platform, accessible by all of its subscribers, on the basis of mainly subjective criteria: • An offer of interest to Clac des Doigts subscribers • Responsiveness of the service • Quality of the service • Pricing • Reliability of the service • Having a previously established refund table and a competent after-sales department • The image and values conveyed by the service • The activity of the company must be lawful The listing of a partner on the ICARE Technologies "member area" offer platform is priced at a listing fee of 300 euros per year (excluding tax), which can be adjusted according to the requirements of the contracting parties. This fee influ-ences the position of the partner and the frequency of its presence in promotional e-mails but does not give it any advantage with regard to concierge service offers. A partner may be de-listed from the ICARE Technologies "member area": • In the event of a breach of any obligation. If the breach is due to the contracting service provider, ICARE Tech-nologies reserves the right to de-list it without compensation. Otherwise, the parties shall refer to the clauses of the contract. • In the event of a breach or change in the subjective criteria recognised by ICARE Technologies towards its part-ner at the time of selecting that partner, ICARE Technologies undertakes to issue a refund on a pro rata basis for the remaining months of the subscription. • On the expiry date of the contract. Selection of partners and service providers by ICARE Technologies for its concierge service: In view of its bespoke, multidisciplinary and non-quantifiable activity in terms of the range of services provided, the selection of service providers is based on the following subjective factors: • Geographical area • Responsiveness of the service • Quality of the service • Pricing • Reliability of the service • The image and values conveyed by the service • The activity of the company must be lawful • Consumer preference Identification of the service provider is available at the customer's request or upon provision of the quotation by the Genius. The customer may ask to use a particular service provider exclusively according to his or her preferences. Reference: concierge-conditions/20201001 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Terms and Conditions of Use of the ICARE Technologies Websites

1. Relationship between You and ICARE Technologies By downloading, logging in and/or using the Websites, you expressly affirm your agreement with these Terms and Condi-tions of Use of the ICARE Technologies Websites (the "Terms and Conditions of Use of the Websites"). The Websites are distributed by ICARE Technologies (hereinafter "ICARE Technologies" or "We/Us"). These Terms and Conditions of Use of the Websites are a subset of the General Terms and Conditions of Use for ICARE Technologies Products and Services ("General Terms and Conditions of Use of ICARE Technologies Services"). These Terms and Conditions of Use of the Websites prevail as to their subject over any other General Terms and Conditions of Use of ICARE Technologies Services document. The Terms and Conditions of Use of ICARE Technologies Websites comprise: • ICARE Technologies Website cookies • Legal notice A Website (hereinafter referred to as "Website") is a Website developed by or for ICARE Technologies, consisting of a graphic interface (and other Website Components as defined below), accessible in particular from your Smartphone, and from which you interact with the various functionalities made available to you by the Website allowing you in particular to purchase, identify yourself, register, store, access and use your data, in particular personal data. The ICARE Technologies Websites include the following: • Icaretechnologies.com; • Aeklys.com; • Aeklysxp.com; As a user, you acknowledge and warrant: • That you have obtained and read a copy of these Terms and Conditions of Use of the Websites; and, • That you are in possession of these Terms and Conditions of Use of the Websites in a durable medium, such as a physical printout; and, • That you are over the age of majority or allowed under the laws of your country of residence to agree to these Terms and Conditions of Use of the Websites; and, • That you have the right to access and use the Websites. Any objection or dispute on your part regarding these Terms and Conditions of Use of the Websites shall be interpreted as a refusal to consent to these Terms and Conditions of Use of the Websites. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OF USE OF THE WEBSITES, YOU ARE NOT AUTHORISED TO USE THE WEBSITE AND MUST IMMEDIATELY QUIT THE WEBSITE. 2. Information and legal notice We recommend that you frequently consult the Legal Notice and save each version in a durable medium. 3. Modifications to the Terms and Conditions of Use of the Websites The parties understand and acknowledge that ICARE Technologies has the right at any time to modify all or part of these Terms and Conditions of Use of the Websites, to incorporate modifications required by law, or any other applicable regulation, or any event deemed by ICARE Technologies to require such modifications. Any new version of the Terms and Conditions of Use of the Websites shall not apply retroactively but shall replace and supersede the previous Terms and Conditions of Use of the Websites. We recommend that you frequently consult the General Terms and Conditions of Use of ICARE Technologies Services and save each version in a durable medium. 4. Prerequisites for using, downloading and updating the Applications You must download the Website to your personal device before using it. This device can be your personal Smartphone or the web Browser on your computer (hereinafter collectively referred to as the "Device"). Website downloads and data exchange between the Website and ICARE Technologies servers require an Internet connection, which you must supply. The quality of your Internet connection and the speed and performance of the processor in your Device are essential factors in ensuring optimal use of the Website. More details of the prerequisites are available on our site. For more information please contact our customer service department. Your Device may not be compatible with the Website even if you are able to download it to your Device. Before use, you need to check that your Device and the Application and/or ICARE Technologies Products are compatible. The Website shall be updated in accordance with the update policy published by the manufacturer of your Device. We inform you that Website updates may include substantial modifications to: • The Website, and/or, • Functionalities available on the Website. We cannot guarantee the continuity and availability of all functionali-ties available through the Website. Moreover, the functionalities and availability of the Website may also de-pend on the location where you are downloading, the type of Device or the type of connection to the Web-site. 5. Your use of the Websites You must download and use each Website in accordance with these Terms and Conditions of Use of the Websites. Data originating from and presented to you through a Website may be inaccurate due to inappropriate use of the Web-site or your Device. When using a Website, you must not: • Use the Website in a manner contrary to laws and regulations, or to the rights of third parties, in particular in-tellectual property rights, or rights to privacy etc.; or, • Act in a manner that may in any way harm ICARE Technologies, its affiliates, its partners or any user of our Appli-cations, Website, API, Products and Services; or, • Fraudulently introduce any data into an Application, Website, or API, or through the Applications; or, • Fraudulently introduce any data into a Website or data centre of ICARE Technologies; or, • Interfere with, hinder, distort the proper functioning or partially or totally prevent use in any way whatsoever in order to infringe the rights of third parties or ICARE Technologies; or, • Undertake any action and/or any use of a method enabling the extraction of data, in particular any act of data scraping, data harvesting or web crawling from the Website or from the databases enabling any direct or indi-rect migration and/or duplication of a significant part of the data and services accessible from the Website; or, • Probe, scan and technically analyse the Websites; or, • Test the vulnerability, performance and functionality of the Application for any reason other than those neces-sary to use the Application; or, • Breach a security measure implemented by ICARE Technologies in the Application; or, • Use any unlawful means to infringe any authentication method implemented by ICARE Technologies to allow a user to log in to the Application and/or the purchase and payment system; or, • Access and remain in a section of the Application to which you do not specifically have access through your usual use of the Application. 6. Content All texts, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, illustrations and computer code (collectively referred to as the "Content"), including design, structure, selection, coordination, expres-sion, look and feel, presentation and arrangement of such Content, appearing on the Site are owned, controlled or li-censed by or to ICARE Technologies, and are protected by trade dress, copyright, patents and trademarks, and various other applicable laws relating to intellectual property and unfair competition. Except where expressly stated in these Terms and Conditions of Use of the Websites, no section of the Website or any Content may be copied, reproduced, republished, downloaded, published, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website, publication or broadcast medium, or for any commercial enterprise whatsoever, without the prior written consent of ICARE Technolo-gies. You may use information on ICARE Technologies products and services (such as data sheets, knowledge base articles and similar information) purposely made available by ICARE Technologies for downloading, provided that: • You do not remove the copyright notices on copies of those documents, • You use that information for your own personal, non-commercial use and you do not copy or publish that in-formation on a networked computer or broadcast it in any media whatsoever, • You do not make any modifications to that information and • You make no representations or warranties with respect to the content of those documents. 7. Use of the Site You may not use any device, program, algorithm or other automatic process such as a "deep link", "page scraper", "ro-bot", "spider", or any similar or equivalent manual process to access, acquire, copy or monitor any part of the Site or the Content, nor may you reproduce or circumvent the navigational structure or presentation of the Site or the Content in order to obtain or attempt to obtain any data, documents or information through any means not intentionally made available to you through the Site. ICARE Technologies reserves the right to forbid such activities. You must not attempt to gain unlawful access to any section or feature of the Site, or to any other system or network connected to the Site or to an ICARE Technologies server, or to the services offered on or through the Site, by hacking, password "sniffing" or any other unlawful means. You must not attempt to probe, analyse or test the vulnerability of the Site or any network connected to the site, or infringe the security and authentication measures put in place on the Site or on the networks connected to the Site. You are not authorised to reverse look-up, trace or attempt to trace information on other users of or visitors to the Site, or other customers of ICARE Technologies, in particular any ICARE Technologies account of which you are not the holder or source, or to exploit the Site or the services or information made available or offered on or via the Site, in any way what-soever, for the purpose of revealing such information, in particular personal identification information or information other than your own information, as it appears on the Site. You undertake not to take any action that would impose an excessive or unreasonable load on the infrastructure of the Site or that of the systems or networks of ICARE Technologies, or that of any system or network connected to the Site or to ICARE Technologies. You agree not to use any device, software or subroutine to interfere or attempt to interfere with the proper functioning of the Site, with any transaction being conducted on the Site or with any other person's use of the Site. You must not attempt to forge headers or manipulate usernames in any way to disguise the origin of any message or transmission sent to ICARE Technologies on or via the Site, or of any service offered on or via the Site. You must not claim to be or represent another person, or pose as another natural or legal entity. You may not use the Site or its Content for any purpose that is unlawful or prohibited by these Terms and Conditions of Use of the Websites, or to encourage any illegal activity or other activity that infringes the rights of ICARE Technologies or third parties. 8. Purchases and Third-party Functionalities Additional Terms and Conditions of Use may apply to purchases of goods or services, as well as to specific sections or functionalities of the Site, including competitions, promotions and other similar offers, the said terms and conditions being incorporated into these Terms and Conditions of Use of the Websites for reference. You agree to comply with these additional terms and conditions, in particular by confirming, where applicable, that you are of legal age to use or participate in the service or offer in question. In the event of any contradiction between these Terms and Conditions of Use of the Websites and the terms and conditions published for, or applicable to, a specific section of the Site or for a service offered on or via the Site, the latter terms and conditions shall prevail and govern the use of that section of the Site or that specific service. Where applicable, the obligations of ICARE Technologies with regard to its products and services are governed solely by the agreements under the terms of which they have been defined, and no information appearing on this Site may be construed in such a way as to modify those agreements. ICARE Technologies may make changes to the products and services offered on the Site or to the prices applicable to such products and services at any time and without notice. The information published on the Site concerning products and services may be out of date, and ICARE Technologies makes no commitment to update the information published on the Site concerning those products and services. The following general terms and conditions also concern and govern the use of the Site, and are incorporated here for reference: • Information on trademarks • Information on copyright • Rights and authorisations • Actions in breach of copyright • Fight against piracy • Reporting an act of piracy • Policy of ICARE Technologies on the submission of unsolicited ideas • Information on software licences • Legal contacts The stated rules and policies may be modified from time to time and shall be effective immediately upon posting of such modifications on the Site. 9. Accounts, passwords and security Some services and functionalities offered on or via the Site may require the opening of an account (including configura-tion of an ICARE Technologies username and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for all transactions made in your account. You undertake to alert ICARE Technologies immediately in the event of unauthorised use of your account or password, or any security breach. However, you may be held liable for any damage suffered by ICARE Technologies or by any other user of or visi-tor to the Site due to the use of your ICARE Technologies username, password or account by another person. You are not authorised to use the ICARE Technologies username, password or account of another person, at any time, without the explicit authorisation and agreement of the holder of that ICARE Technologies username, password or ac-count. ICARE Technologies cannot be held liable for any damage resulting from your failure to comply with these obliga-tions. 10. Privacy ICARE Technologies' Privacy Policy applies to the use of this Site, and its terms and conditions are incorporated into these Terms and Conditions of Use of the Websites for reference. To view ICARE Technologies' Privacy Policy, click here. In addition, by using this Site, you acknowledge and accept the fact that Internet transmissions are never completely confidential or secure. You understand the fact any message or information that you transmit to the Site may be read or intercepted by others, even if a special notice states that a particular transmission (credit card information, for example) is encrypted. 11. Links to other sites and the ICARE Technologies site This Site may contain links to other independent third-party websites (the "Linked Sites"). These Sites are shown for our visitors' convenience only. These Linked Sites are not under the control of ICARE Technologies, and ICARE Technologies is not responsible for and does not endorse the content of these Linked Sites, including the information published on them. You must make your own judgment regarding your interactions with these Linked Sites. 12. Gurantee exclusions ICARE TECHNOLOGIES DOES NOT GUARANTEE THAT THE SITE OR ITS CONTENT OR THE SERVICES AND FUNCTIONALITIES OF-FERED ON THE SITE WILL BE ERROR-FREE OR ACCESSIBLE WITHOUT INTERRUPTION, THAT ANY ERRORS WILL BE CORRECTED, OR THAT USE OF THE SITE WILL PRODUCE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "SUBJECT TO AVAILABILITY" BASIS. ALL INFORMATION PROVIDED ON THE SITE MAY BE MODIFIED WITHOUT NOTICE. ICARE TECHNOLOGIES CANNOT GUARANTEE THAT THE FILES AND DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUS-ES, CONTAMINATION OR MALICIOUS FUNCTIONALITY. ICARE TECHNOLOGIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ICARE TECHNOLOGIES ALSO DISCLAIMS ALL LIABILITY FOR THE ACTS, OMISSIONS OR CONDUCT OF THIRD PARTIES IN CONNECTION WITH OR ASSOCIATED WITH YOUR USE OF THE SITE AND/OR ICARE TECH-NOLOGIES SERVICES. YOU ACCEPT FULL LIABILITY FOR YOUR USE OF THE SITE AND RELATED SITES. YOUR ONLY REMEDY AGAINST ICARE TECHNOLOGIES IN THE EVENT OF DISSATISFACTION WITH THE SITE OR ANY OF ITS CONTENT IS TO STOP USING THE SITE OR CONTENT IN QUESTION. THIS LIMITATION OF REMEDIAL MEASURES IS PART OF THE TRANSACTION BETWEEN THE PARTIES. The above warranty exclusions concern all damage, loss or harm due to any failure of performance, error, omission, inter-ruption, deletion, defect, delay in performance or transmission, computer virus, communication line failure, theft, de-struction, unlawful access or use, whether for breach of contract, malpractice, negligence or any other cause of action. ICARE Technologies reserves the right to take one of the following actions at any time and without notice: (1) modify, suspend or block the operation of or access to all or part of the Site, for any reason whatsoever; (2) modify all or part of the Site and any applicable rules or conditions; (3) interrupt the operation of all or part of the Site, for the purposes of periodic or non-periodic maintenance, correction of errors or modifications. 13. Limitation of liability Insofar as the law allows, ICARE Technologies shall in no circumstances be liable for any indirect, exemplary, incidental or punitive damages, including any loss of profit, even if ICARE Technologies has been warned of the possibility of such damages. 14. Compensation You agree to compensate and hold harmless ICARE Technologies, its officers, directors, shareholders, predecessors, successors, employees, agents, subsidiaries and affiliates in respect to any demands, losses, financial liabilities, claims or expenses (including legal fees) resulting from actions brought by third parties against ICARE Technologies due to or in connection with your use of the Site. 15. Infringement of these Terms and Conditions of Use of the Websites ICARE Technologies may disclose information we hold about you (including your identity) if we determine that such disclosure is necessary in connection with an investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing harm to, or interfering with, the rights or property of ICARE Technologies, or the rights or property of visitors to or users of the Site, including customers of ICARE Technolo-gies. ICARE Technologies reserves the right, at any time, to disclose any information deemed necessary to comply with any law, regulation, legal process or government request. ICARE Technologies may also disclose your information if we determine that applicable law requires or permits such disclosure, including exchanging information with other compa-nies and organisations for fraud protection purposes. You acknowledge and agree that ICARE Technologies may retain information transmitted or communicated by you to ICARE Technologies through the Site or the services offered on or via the Site, and may disclose such information to the extent required by law or if ICARE Technologies determines that such retention or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these terms and conditions, (3) respond to claims that such data violates the rights of others, or (4) to protect the rights, property and safety of ICARE Technologies, its employees, users of and visitors to the site, and the public. You agree that ICARE Technologies may, at its sole discretion and without notice, terminate your right to access the Site and/or prevent you from accessing the Site in the future if it is determined that you have not complied with these Terms and Conditions of Use or other agreements or directives that may be associated with the use of the Site. You also agree that any breach of these Terms and Conditions of Use of the Websites shall constitute an illegal and unfair business practice and will cause irreparable harm to ICARE Technologies for which monetary damages would be inadequate, and that ICARE Technologies may obtain such injunctive or equitable relief as ICARE Technologies deems necessary or appro-priate in the circumstances. These remedial measures are in addition to the other remedies available to ICARE Technolo-gies. You agree that ICARE Technologies may, at its sole discretion and without notice, terminate your right to access the Site for any reason, including (1) at the request of a law enforcement agency or other government agency, (2) at your re-quest (account deletion upon request), (3) in the event of any interruption or material change to the Site or any service offered on or through the Site, or (4) in the event of unexpected technical problems. If ICARE Technologies takes legal action against you as a result of a breach by you of these Terms and Conditions of Use, ICARE Technologies shall be entitled to be reimbursed by you, and you agree to pay any legal fees and costs thus in-curred, in addition to any other reparations granted to ICARE Technologies. You agree that ICARE Technologies shall not be liable to you or to any third party for your termination of the right of access to the Site as a result of a breach of these Terms and Conditions of Use. 16. Applicable law; dispute resolution You agree that all matters relating to your access to or use of the Site, including any disputes, shall be governed by the laws of France, independently of its conflict of law provisions. You acknowledge the jurisdiction of the French courts, and waive any objection to such jurisdiction. Any claim under these Terms and Conditions of Use of the Websites must be brought within one (1) year after the cause of action arose, after which time it shall be time-barred. No damages or in-terests other than disbursements may be recovered or collected, it being understood that the winning party may be reimbursed for costs and legal fees incurred. In the event of any controversy or dispute between you and ICARE Tech-nologies arising out of, or in connection with your use of the Site, the parties shall attempt to resolve such dispute promptly and in good faith. In the event that the parties are unable to resolve the dispute within a reasonable period of time (which may not exceed thirty (30) days), either party may submit the said dispute to mediation. In the event that the parties are unable to resolve the dispute through mediation, the parties shall then be free to exercise the rights or remedies available to them under the applicable laws. 17. Nullity in case of prohibition ICARE Technologies administers and operates the Site www.ICARE Technologies.com from its offices in Ajaccio in Corsica, France; the other ICARE Technologies sites may be administered and operated from various locations outside of France. Although the Site is accessible all over the world, the functionalities, products and services mentioned, listed, supplied or offered on or via the Site are not all accessible to all persons or in all geographical areas, or appropriate or available for use outside of France. ICARE Technologies reserves the right to limit, at its sole discretion, the supply and quantity of any functionality, product or service made available to any person or geographical area. Any offer of a functionality, product or service made on the Site is null and void in countries where it is prohibited. If you choose to access the Site from a location outside of France, you do so at your own initiative and it is your sole responsibility to comply with applicable local laws. 18. Miscellaneous You are not authorised to use, export or re-export any Content or any copy or adaptation of such Content, or any prod-uct or service offered on the Site, that infringes any applicable laws or regulations, including the export control laws and regulations of France. If any provision of these Terms and Conditions of Use of the Websites is held to be invalid or unenforceable by a court of law or other court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary and replaced by valid provisions that better express the intent of these Terms and Conditions of Use of the Websites so that they remain in full force and effect. These Terms and Conditions of Use of the Websites constitute the entire agreement between you and ICARE Technologies with respect to the use of the Site, and any other written or oral agreements previously existing between you and ICARE Technologies with respect to such use are hereby cancelled and replaced. ICARE Technologies shall not accept any counter-proposal relating to these Terms and Conditions of Use of the Websites, and all such proposals are categorically rejected hereunder. Any failure by ICARE Technologies to insist upon or enforce strict compliance with these Terms and Conditions of Use of the Websites shall not be construed as a waiver by ICARE Technologies of any provision or right that ICARE Technologies may have to enforce these Terms and Conditions of Use of the Websites. Similarly, the course of relations between ICARE Technologies and you or a third party shall not be construed as modifying the provisions of these Terms and Conditions of Use of the Websites. These Terms and Conditions nof Use of the Websites shall not be construed as conferring rights or remedies upon a third party. ICARE Technologies' sites provide access to ICARE Technologies' international data and may therefore contain references or cross-references to ICARE Technologies products, programs and services that have not been announced in your country. Such references do not imply that ICARE Technologies intends to announce the release of such products, pro-grams and services. 19. Comments and information All comments that you send to us on the Site shall be deemed non-confidential. ICARE Technologies shall be free to use such information without any restrictions. Reference: websites-conditions/20201001 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Cookies On the ICARE Technologies Websites

If you are browsing icaretechnologies.com and your browser preferences accept cookies, we consider this to be acceptance of our use of cookies. 1. What are cookies and how do they work? Cookies are small files that are sent to and stored on your computer by websites that you visit. Cookies are stored in your browser's default cookie storage folder. The next time you visit the site, your browser will read the cookies and send back the information to the website or element that set the cookies. To learn more about these technologies and how they work, please refer to the following address: allaboutcookies.org. 2. Cookie categories Cookies are used for various purposes, so they can be divided into four categories: • Cookies essential to the site: these enable you to browse the various websites and to use their functionalities, such as accessing secure areas of the website. Without these cookies, essential services such as the shopping basket or electronic billing could not be provided. • Personalisation and analytics cookies: these collect information on how visitors use a website, such as which pages are visited most often, and what error messages are displayed. • Social media cookies: these cookies are used by third-party social networks in order to measure the use of functionalities integrated into our site. They enable you to share pages of this site on your social networks or watch the YouTube videos integrated into our site. • Marketing cookies: these cookies may be placed on our site by third-party advertising partners. They identify your browser and the type of device you are using in order to collect anonymised demographic data and group them by profile. The aim of these cookies is to offer you more relevant advertising. 3. How are cookies managed? You can also review the cookie management options available in your browser, such as basic functionalities, website enhancement, personalisation and advertising. Depending on the browser, there are various ways to disable cookies, but generally they are found in the Tools or Options section. You can also consult your browser's Help menu. As well as cookie management, browsers enable you to control similar tools, such as "flash" cookies, by enabling the browser's privacy mode. ICARE Technologies uses third-party advertising to promote its products, both at icaretechnologies.com and elsewhere on the web. It is possible for you to opt out of certain targeting cookies on the sites of third parties to which they belong. For more information about cookies, please refer to our list of cookies. Warning: disabling cookies may affect your browsing experience at icaretechnologies.com. 4. How long do we keep the information for? It depends on the type of cookie. There are two types of cookie: • Session cookies: these are temporary cookie files that are deleted when you close your browser. When you restart your browser and return to the site that created the cookie, the website will not recognise you. You must log in again (if login is required) or select your preferences/themes again if the site uses those function-alities. A new session cookie will be generated; it will store your browsing information and will be active until you leave the site and close your browser. • Persistent cookies: these files remain in one of your browser's subfolders until you delete them manually or your browser deletes them depending on the specified duration, which can range from two (2) to thirteen (13) months in a persistent cookie file. Persistent cookies have an expiry date. If you have questions, you can contact us at the address: support@icaretech.fr 5. List of cookies Here is the list of cookies used at icaretechnologies.com. It is updated regularly. Issuer Domain Type Expires in ICARE Technologies icaretechnologies.com Essential End of session Google Analytics google.com Analytics 24 months Google Tag Manager google.com Analytics 13 months Hotjar hotjar.com Analytics 12 months Qubit qubit.com Analytics 12 months ICARE Technologies icaretechnologies.com Analytics 24 months Facebook facebook.com Social media 3 months YouTube youtube.com Social media 24 months Adroll d.adroll.com Marketing 12 months AppNexus adnxs.com Marketing 3 months Bidswitch bidswitch.net Marketing 12 months CasaleMedia casalemedia.com Marketing 12 months DoubleClick (Google) doubleclick.net Marketing 12 months Facebook facebook.com Marketing 3 months Google Ads google.com Marketing 3 months OpenX openx.net Marketing 12 months Outbrain outbrain.com Marketing 3 months Pubmatic pubmatic.com Marketing 3 months Rubicon Project rubiconproject.com Marketing 12 months Taboola taboola.com Marketing 12 months Teads teads.tv Marketing 12 months TripleLift 3lift.com Marketing 3 months Verizon Media advertising.com Marketing 12 months Xasis tiqcdn.com Marketing 12 months Yahoo yahoo.com Marketing 12 months Reference: cookies/20201001 Last Updated: 10 January 2020 Previous Versions: 9 July 2019

Privacy policy For ICARE Technologies Products and Services

ICARE Technologies processes your data to help you improve your security, by taking care of your data security. As Data Controller, ICARE Technologies (ICARE Technologies SAS, Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, France) undertakes to protect your privacy. ICARE Technologies processes your personal data in compliance with the applicable laws on the protection of privacy and personal data, updating the new European regulations on the processing of personal data, such as the General Data Protection Regulation (GDPR) which came into force on 25 May 2018. Our privacy policy explains how your personal data are processed when you use our Products and Services. They are composed of several software programs and applications (mobile and web applications, software for using the Products, cloud Services), and connected Products that collect, store and process data in order to provide you with the infor-mation that you seek. 1. Privacy, Non-Solicitation and Protection of Personal Data The processing of Your personal data is governed by Our Privacy Policy for ICARE Technologies Products and Services (the "Privacy Policy") described below. By accepting the General Terms and Conditions of Use of ICARE Technologies Services, you also accept these privacy policies in their entirety. 1.1. Privacy of the Payment Service • ICARE Technologies (including its directors, officers, shareholders, employees and agents) shall not disclose, use, publish or make available all or any part of the confidential information to any person without your prior written consent. • ICARE Technologies shall only use the Confidential Information for the purpose of fulfilling its obligations here-under, and may only communicate the Confidential Information to its directors, officers, shareholders, em-ployees and agents, and to those of its service providers, on a strict "need to know" basis, who are bound by their duties and their access to the Confidential Information, for the purposes described herein, provided that each of such persons: o Is informed that the Confidential Information is confidential and subject to the terms of these Gen-eral Terms and Conditions of Use of ICARE Technologies Services; and, o Undertakes in writing not to disclose the Confidential Information to any other person or to use such information, except for the purpose described herein or where the person is bound by confidentiali-ty obligations at least as restrictive as those contained herein. • Without in any way limiting the generality of the foregoing, ICARE Technologies shall keep confidential infor-mation in a secure location with access limited to those persons, as the case may be, who are specifically au-thorised to have access to it under this Agreement. The obligations in this Article shall also apply to the exist-ence of the Confidential Information and of this Agreement, to the holding of all meetings and to communica-tions between any person involving or constituting Confidential Information. • Upon Your written request or in the event of the termination of this agreement, ICARE Technologies shall im-mediately return to You all Confidential Information, including all reproductions and copies thereof, and shall immediately delete all copies (in any format) and all references thereto stored electronically. • If You become aware or have knowledge of any unauthorised use or disclosure of the Confidential Information, You must promptly inform ICARE Technologies of such unauthorised use or disclosure and, thereafter, assist ICARE Technologies in attempting to minimise any potential or actual damages or losses resulting from such un-authorised use or disclosure. • You hereby acknowledge and agree that confidential information may be made available by ICARE Technologies to a regulatory authority or association as part of ICARE Technologies' compliance with its obligations under this agreement. 1.2. Storage of Card holder information ICARE Technologies shall: • Use security measures appropriate to the sensitivity of the information in order to protect the said information against loss or theft, as well as unauthorised access, disclosure, copying, use or modification; • Upon termination of this agreement, if applicable, and at your written option, ICARE Technologies must either destroy all information in its possession (directly or indirectly) or return such information and all copies there-of (in any form) to you; • Establish and implement an information security programme that shall comply in all respects with the require-ments of the regulatory authorities having jurisdiction over ICARE Technologies, any legislation and any associa-tion requirements. • Full cooperation with all service providers and with all regulatory authorities, in any investigations into the dis-closure of confidential information, as well as assistance in informing you that your information has been dis-closed, and taking any other corrective action recommended by the regulatory authority, and ICARE Technolo-gies shall be solely responsible for the payment of all fees and expenses incurred by the service providers in connection with the said investigation. 1.3. Exclusions Nothing in this Article shall restrict either Party to information or data which is the same as, or similar to, Confidential Information which: • Was lawfully the possession of ICARE Technologies before the date of its disclosure by you; or, • Was in the public domain before the date of disclosure or subsequently becomes accessible to the public through no fault of ICARE Technologies or any person acting in its name; or • Has been previously received by ICARE Technologies by a third party or is subsequently provided lawfully to ICARE Technologies by a third party provided that no Affiliate of the Service Providers or ICARE Technologies is deemed a third party not subject to restrictions on use or disclosure; or • Is developed independently; or • Must be disclosed by law, regulation or court order, and provided that you make reasonable efforts to inform ICARE Technologies prior to the disclosure so that We may seek a protection order; or • Must be disclosed in order to comply with or enforce the terms of this agreement, provided that you make reasonable efforts to inform ICARE Technologies prior to the disclosure so that the other party may seek a pro-tection order. 1.4. Remedies If either party breaches this Article 1, the non-breaching party will suffer irreparable harm for which pecuniary damages may be difficult to determine or be inadequate compensation. Accordingly, the non-breaching party may: • Seek a temporary or permanent injunction against the breaching party to prevent that party from disclosing personal and confidential data held by it; or, • Exercise any other rights and seek any other remedies to which the non-offending party may be entitled, in equity and pursuant to this agreement, for any breach of this Article 1. 1.5. Data protection • The terms "personal data", "data controller", "data subject", "subcontractor" or "processing" used in this agreement shall be interpreted in accordance with the applicable Data Protection Legislation. • ICARE Technologies shall be a data controller with respect to the processing of personal data pursuant to or in relation to this agreement. • With regard to personal data, ICARE Technologies shall comply with applicable data protection legislation in the performance of its obligations under this agreement and in the exercise of its role towards You. • When ICARE Technologies transfers personal data to the service provider, it shall warrant and declare to the service providers that it has the right to transfer these personal data, and that it has either: o Obtained all the necessary consents to transfer the Personal Data at the appropriate time, or, o Obtained another legal basis, in accordance with applicable data protection legislation, for processing personal data and sharing such personal data with service providers for processing as provided for in this agreement, • And has provided appropriate privacy notices to data subjects (as required by data protection legislation) to enable them to share personal data with service providers for the purpose of providing the services envisaged by this agreement, including by giving the data subject access to the privacy notices of the service providers concerned. • ICARE Technologies shall implement all necessary measures to comply with applicable data protection legisla-tion, including, but not limited to, filing and maintaining all notifications and registrations as required by appli-cable data protection legislation. • ICARE Technologies warrants to you that it shall: o Comply with applicable data protection legislation and any associated and applicable code of practice; o Use and maintain appropriate technical and organisational security measures to protect against unau-thorised or unlawful processing of personal data and against accidental loss, destruction or damage to such personal data; and o Not make any modifications to the information security measures that would significantly increase the risk of unauthorised access to or unlawful processing of such personal data, unless required by applicable data protection legislation. • ICARE Technologies must promptly cooperate with the managing authority and promptly supply information in order to: o Comply with its obligations under data protection legislation in respect of all personal data provided under this agreement; and, o Process and respond to all enquiries and requests for information relating to the personal data pro-vided to ICARE Technologies under this agreement. • Notwithstanding Article 1.5, when (and only insofar as) ICARE Technologies processes personal data as a sub-contractor on behalf of another in the context of this agreement or the services, the first party shall comply with the provisions and obligations imposed on a subcontractor by the GDPR, including the stipulations set out in Article 28, paragraph 3, points (a) to (h) of the GDPR, which shall form part of this agreement and shall be in-corporated herein as if they had been laid down in full, and the reference to "documented instructions" in Ar-ticle 28, paragraph (3), point (a) shall include the provisions of this agreement. Such processing shall be carried out with respect for the data and for the purposes set out in this agreement, and such processing shall take place for the duration of this agreement. Where ICARE Technologies processes personal data as a processor on behalf of a service provider, it shall not transfer, access or process such personal data outside the United Kingdom or the European Economic Area. • With respect to the performance of its obligations under this agreement, ICARE Technologies shall comply with the provisions of data protection legislation and any equivalent legislation or regulations in any relevant juris-diction and shall not do, cause or permit anything to be done that may result in a breach by service providers of data protection legislation in connection with the processing of personal data under this agreement. • ICARE Technologies shall inform You as soon as possible if it becomes aware of a data security breach involving Your personal data. 2. Miscellaneous information 2.1. What information? Data relating to your identity allowing you to be directly identified, such as your e-mail address, date of birth, first and last names, telephone number, postal address, IP address. Data relating to activity vary according to the Products used. They are measurements of your activity, such as the number of transactions, their amount, the number of functionalities enabled, number of functionalities used, type of activity, and duration of use. Technical data enable the use of our Products and Services, and include usernames and passwords, the Product activation date, Product serial number, debugging information, and cookie preferences. 2.2. On what occasions? When you create an Aeklys® account, you must provide certain personal data to us. This account is the central element of our Products and Services as it enables you to access and control your personal data. When you use our applications, some of your personal data are communicated to us. This is the case when you set an alarm clock, share information, record your number of steps, fill in a field in the Application, install and synchronise your Products, as well as when you activate certain optional features such as geolocation in your phone settings. All personal data gathered when you use our applications may be saved; if they are, they shall be saved in your Aeklys® account. When you use our Products and Services, your personal data are gathered in order to give you a good user experience. Each Product requires specific personal data (more information about the data collected can be found in the User Guide to each Product). Some functionalities can only be accessed by connecting your Product with the application. Your per-sonal data gathered by your Products are stored in your Aeklys® account and transmitted to our servers when you syn-chronise your Product with our application. When you choose to share Aeklys® data with other applications, we exchange data with partners by API (Programming Interface). You can interrupt this connection at any time by logging in to your account and making a request to our sup-port department. When you contact customer support, some of your personal data stored in your Aeklys® account will be temporarily accessible by our teams until the problem is solved. 2.3. For what purposes do we process your personal data? We do not sell our users' personal data. We do not share personal data that could be used to identify you without your prior consent. The data collected by ICARE Technologies' digital Products and Services are processed for the purposes shown below. Various purposes may apply simultaneously. • Supply of Products and Services The data processed by ICARE Technologies are returned to your application. They appear as raw data (number of transactions, transaction amounts) or processed data. • Accounts In order to access the services, an Aeklys® account must be created in the Aeklys® application. This account al-so enables you to manage your content and preferences. For more information, please refer to the supple-ment about accounts. • Development and management of Products and Services We may use your anonymous personal data to improve our Products, Services, customer assistance service, sales and marketing. • Communication with you When you contact our customer service department to solve a problem that you have reported, our team members may be required to process your personal data. They cannot consult your personal identification data without your consent. Moreover, we may use your personal data in order to communicate with you, for exam-ple, to inform you that our Products and Services have changed, or to send you alerts about them. • Data studies ICARE Technologies shares anonymous and aggregated data (which cannot be used to identify a particular per-son) with partners such as hospitals, researchers, or companies, or even with the public through articles and studies. • Marketing, advertising and recommendations Your personal data may be used to offer surveys, competitions, discount vouchers or events in which you are free to participate. We may provide you with information about our Products, such as new functionalities and sales offers from ICARE Technologies or our partners, or to announce new Products. You may deactivate mar-keting offers by logging in to your Aeklys® account and making a request to the support service. 2.4. Do we share your personal data? In order to guarantee quality services, we may disclose data in strictly limited cases: • Companies in the ICARE Technologies group and authorised third parties We may be required to communicate your personal data to companies in the ICARE Technologies group, as well as to authorised third parties who comply with GDPR regulations as well as with this Privacy Policy, for purposes such as delivering your purchases, providing customer service, or verifying banking data. • International transfers of personal data We are able to provide our Services thanks to hosts located in different countries of the world. As a result, your personal data may be transferred outside of the country where you use our Services, including countries outside of the European Economic Area (EEA) that do not have laws providing specific protection for personal data. In such cases, we guarantee the existence of a legal basis for this transfer as well as an adequate level of protection for your personal data, for example by using agreements approved by the relevant authorities, and by requiring the use of other technically and organisationally appropriate measures to protect the security of information. • Obligatory disclosures We may be required by law to disclose your personal data to certain authorities or other third parties, such as law enforcement agencies. 2.5. How do we protect your personal data? We make every effort to ensure the security of your personal data. • What is our approach to data quality? We invite you to access your account regularly and check that your personal data are accurate and up-to-date. If you have any doubts about the accuracy of your data, please inform us and we will take the necessary steps to correct or delete inaccurate data. • What measures do we take to protect your personal data? Privacy and security are of paramount importance in the way we create and supply our Products and Services. We implement our internal policies and directives through a selection of appropriate activities, such as proac-tive and reactive risk management, and the Security and Privacy Policy. We take appropriate measures to guar-antee online and physical security, and eliminate the risk of data loss. Access to our databases is limited to au-thorised personnel with a justified need to access this information. • What are your rights? You have the right to know what personal data we keep about you. You may ask us to delete or update any in-complete, erroneous, useless or obsolete personal data. We will help you to access or delete your personal data via your account or customer support. You have the right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes or for any other rea-son imposed by law. Nonetheless, even if you choose not to receive commercial or other communications from ICARE Technologies, critical alerts may still be sent to you. • How do we use cookies and web beacons? ICARE Technologies uses cookies, web beacons and other similar technologies to operate and improve our website. We also use cookies to personalise and display advertisements. For more information on the use of cookies by ICARE Technologies and how to disable them in your browser settings, please refer to our Cookie Policy. • Modifications to this Policy ICARE Technologies reserves the right to modify this Policy, with or without notice, to block access to this site at any time, or to change the conditions of access. However, if this Policy were to be significantly modified, ICARE Technologies would publish a notice informing Internet users of the modification at the top of this Policy and on the home page of this site for 30 days. We advise you to consult this Policy regularly in order to be aware of any modifications. Reference: privacy-policy/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

European Commercial Warranty For ICARE Technologies Products

The European Commercial Warranty for ICARE Technologies Products and Services is a commercial warranty provided, in its capacity as manufacturer, by ICARE Technologies SAS ("ICARE Technologies"). It is applicable within the European Union, Iceland, Norway, Liechtenstein and Switzerland. The rights attached to this warranty are distinct from the legal warranties applicable to you under the rules attached to your consumer status in particular. Consequently, this Warranty shall not replace the legal warranties provided to you but must be deemed an addition to the rights guaranteed to you by consumer law. The European Commercial Warranty for ICARE Technologies Products and Services (hereinafter the "Warranty") is applicable in the countries to which ICARE Technologies delivers through its site enabling the acquisition of these Products and Services. It only applies to ICARE Technologies Products and Services acquired through the website (http://icaretechnologies.com), through the ICARE Technologies Aeklys application enabling the purchase of ICARE Technologies Products and Services, or through a distributor located in the countries to which ICARE Technologies delivers and enabling the purchase of ICARE Technologies Products and Services. This Warranty covers ICARE Technologies branded products ("Product") available for sale on the website (http://icaretechnologies.com) or through the Aeklys application published by ICARE Technologies and enabling acquisition of a Product, against defects in material and workmanship, when the said Product is used in accordance with the user recommendations published by ICARE Technologies. 1. What the Commercial Warranty does not cover ● Any use of the Product that is contrary to the usually expected use of the Product; ● Any use of a Product that is contrary to or not explicitly authorised in the recommendations published by ICARE Technologies regarding the Product; ● Damage caused by a case of so-called force majeure, namely an unforeseeable, irresistible event external to the parties; ● Normal wear and tear of the Product; ● Product accessories and consumables (in particular wristband, batteries, charger, cables, etc.), unless they are the subject of the order; ● Cosmetic damage including scratches and scuffs; ● Damage caused by use of another product with the Product; ● The fact of ICARE Technologies Products and Services operating uninterruptedly and without error; ● Contact between a Product and a liquid when this Product is not specifically designated as "waterproof", "watertight" or "impermeable". Finally, ICARE Technologies shall not be liable for any damage resulting from an inability to follow the instructions for use of the Product. 2. Warranty Term The Warranty covers a period of two (2) years from the date of initial purchase of the Product. 3. How to benefit from the Warranty To benefit from the Warranty, you must contact our customer service department to report your claim. ICARE Technologies undertakes to guarantee ICARE branded products, equipment and accessories contained in their original packaging. Proof of purchase of the Product must be provided. 4. What we shall do under this Warranty If your Product is covered by the Warranty, we shall replace the Product at no cost to you and shall bear the cost of returning the Product and the cost of posting the replacement Product. The replacement Product may be a refurbished product. The replacement Product shall be sent to you after receipt of the Product under warranty. The warranty of your replacement Product shall be, depending on the solution that provides you with the best warranty, either the remaining Warranty period of your original Product, or an additional 90 days starting on the day of Delivery of your replacement Product. Replacement of the Product may have consequences for the data stored on the Product. Such data may be erased or altered. It is your responsibility to back up and/or extract the data, software programs and information that you have saved on the Product. However, if the check performed by ICARE Technologies or its subcontractors on the returned Product(s) reveals a condition of exclusion from this Warranty, we will be able to offer you a choice of the following options in particular: ● To have the Product returned to you at your expense and at your own risk following advance payment of the return postage costs; ● Destruction of the Product. The latter shall occur if you refuse to pay the cost of returning the Product within fourteen (14) days of our notification that your Product is not covered by the Warranty. 5. How does this Warranty work with the legal warranties? This Warranty gives you certain rights, but you may have other rights which may vary from one State to another. Consequently, this Warranty shall not replace the legal warranties provided to you but shall be deemed an addition to the rights guaranteed to you by consumer law. 6. Limitation of liability Unless otherwise stated within this Warranty or mandatory legal provisions, ICARE Technologies shall not be liable for any direct or indirect damages (in particular loss of use, loss of revenue, loss of opportunity, damage to image or reputation etc.), any special damages caused by failure to comply with the European Commercial Warranty for ICARE Technologies Products and Services, or any inappropriate use of the Products and Services. This limitation shall not apply to bodily injury except as permitted by law. 7. Legal Warranties The Legal Warranties shall apply independently of any commercial warranty that may be granted (European Commercial Warranty for ICARE Technologies Products). In accordance with French law, if you are a consumer within the meaning of the French Consumer Code and provided that ICARE Technologies is the seller from which you have acquired the goods or service, ICARE Technologies shall be liable for non-conformity of the goods with the contract under the conditions of Article L 217-4 and following of the French Consumer Code, and for hidden defects in the sold item under the conditions of Articles 1641 and following of the French Civil Code. 8. Legal warranty against non-conformity The seller is obliged to deliver goods in conformity with the Contract and is liable for any non-conformity existing at the time of delivery. It is also liable for non-conformities resulting from packaging, assembly instructions or installation when the latter has been made its responsibility by the Contract or has been carried out under its responsibility. In order to be in conformity with the Contract, the goods must: ● Be fit for the use usually expected of similar goods and, where appropriate, correspond to the description given by the seller and possess the qualities that the seller has presented to the Purchaser in the form of a sample or model, and present the qualities that a Purchaser can legitimately expect in view of the public statements made by the seller, the producer or that party's representative, in particular in advertising or labelling; ● Or present the characteristics defined by mutual agreement between the Parties, or be suitable for any special use sought by the Purchaser, brought to the knowledge of the Seller and accepted by the Seller. Any legal action resulting from the non-conformity shall be time-barred after two (2) years following delivery of the goods. You can choose to have the goods repaired or replaced, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code. You are exempt from having to prove the existence of the non-conformity of the goods during the six months following delivery of the goods. This period has been extended to twenty-four months since 18 March 2016, except for second-hand goods. 9. Legal warranty against hidden defects in the sold item The seller is liable under the warranty for any hidden defects in the sold item which render it unfit for its intended use, or which diminish this use so much that the Purchaser would not have acquired the item, or would only have paid a lesser price for it, if the Purchaser had known about them. Any legal action resulting from redhibitory defects must be brought by the Purchaser within two (2) years following discovery of the defect. You may then choose to either cancel the sale or receive a reduction in the sale price in accordance with Article 1644 of the French Civil Code. Reference: warranty/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

User Recommendations for ICARE Technologies Aeklys® Products

User guide copyright This user manual is protected by intellectual property and copyright law. Any reproduction, modification, representation and/or publication without the prior agreement of ICARE Technologies is strictly forbidden. You may print out this user manual for your personal use only. If you have any questions, please contact ICARE Technologies by e-mailing: support@icaretech.fr. Legal notice By using your Aeklys®, you expressly agree to the General Terms and Conditions of Use for ICARE Technologies Products and Services, available on our website. The screenshots contained in this manual are used for explanation purposes. Your screens may differ from the screenshots in this manual.   Contents Safety instructions – read before use 3 1. Use and storage 3 2. Watertightness 3 3. Protective treatment against viruses and bacteria 3 4. Repair 3 5. Personal data 4 6. User precautions 4 Configuring 5 1. Your Aeklys® 5 2. Minimal configuration required 6 3. The Aeklys® application 6 4. Configure your Aeklys® 6 5. Wearing your Aeklys® 7 6. Unlinking your Aeklys® 8 Measuring your finger circumference 9 1. Finger Sizer application 9 Cleaning and maintenance 10 1. Cleaning your Aeklys® 10 2. Updating the Aeklys® application 10 Technical characteristics 11 1. Aeklys® general characteristics 11 2. Aeklys® technical characteristics 11 3. Configurations supported by Aeklys® 11 4. Compatible devices 12 5. Compatible operating systems 12 Warranty 13 Security 14 1. Use of the UID 14 2. Security of different MIFARE® configurations 14 Safety instructions – read before use 1. Use and storage • Use your Aeklys® within a temperature range between -10 °C and 45 °C, • When not in use, the product must be stored in a clean, dry place at a temperature between -10 °C and 45 °C, • Avoid extreme temperature changes, • Avoid any type of shock – physical, thermal or other – which may damage and/or scratch the external and/or internal components of your Aeklys®, • Keep your Aeklys® and its accessories away from children. Aeklys® and its components may present a choking hazard. 2. Watertightness Your Aeklys® is IP57 certified and can withstand immersion at a maximum depth of 1 metre. The following user recommendations nonetheless apply: • Do not use the Wave Control® feature of your Aeklys® when you are under water, • Avoid prolonged exposure to salt water. Make sure you rinse your Aeklys® in fresh water after it has been immersed in salt water, • Avoid exposing your Aeklys® to chemicals like solvents, detergents, perfumes or cosmetics, which may be damaging or abrasive, • Avoid extreme environments (sauna, steam bath, cryotherapy, etc.). 3. Protective treatment against viruses and bacteria Your Aeklys® has been treated with Liquid Guard®, an anti-microbial substance offering protection against viruses and bacteria. • The Liquid Guard® treatment conforms to the ISO 21702:2019 and ISO 22196 – JIS 280 2010 standards. It destroys 99.8% of viruses and coronaviruses, and 99.9% of bacteria and fungi, • The Liquid Guard® treatment conforms to the ISO DERMATEST® standard and poses no risk to health. Due to this anti-microbial treatment, we recommend consulting a doctor before wearing your Aeklys® in order to check that you have no medical counter-indications to the Liquid Guard® anti-microbial treatment. ICARE Technologies shall under no circumstances be held liable for any cutaneous reaction linked to direct or indirect contact with the anti-microbial treatment applied, • The Liquid Guard® treatment is guaranteed for one (1) year following the date of application. The certificate of application inserted into your Aeklys® box proves that the treatment has taken place. 4. Repair • Do not attempt to repair or modify your Aeklys® yourself. Maintenance and repairs not described in this user manual must be carried out by professional technicians. Any internal or external modification of Aeklys® will cause the warranty to be revoked, • The age of materials and level of maintenance can affect the watertightness of your Aeklys®, • Watertightness cannot be guaranteed permanently. 5. Personal data • Please refer to our Privacy Policy for ICARE Technologies Products and Services, available on our website. • Check that your Aeklys® account password is strong enough to prevent anyone else from accessing your account. • We recommend protecting access to the Aeklys® application with an additional code and/or Touch ID®/Face ID® on your Smartphone. You can do this from the application by going to Settings and enabling Touch ID®/Face ID® and code for iOS®. Biometric security measures and/or code for Android® are also recommended. 6. User precautions • Aeklys® may cause skin irritations, • Prolonged contact may contribute to a skin irritation or allergies in some users. In order to reduce irritation, please follow these recommendations: o Aeklys® must be clean and dry, and must not be worn too tight. It must be removed for at least one hour after prolonged wear in order to give your finger a rest, o If you notice any skin irritation, remove Aeklys®. If symptoms persist for more than 48 hours after removal, consult your doctor. Aeklys® contains electronic systems that may cause injury in the event of improper use, o If you experience pain, tingling, numbness, burning, discolouration, or stiffness in your fingers or hands during or after wearing Aeklys®, stop using it, o Do not try to open or disassemble your Aeklys®. Either of these actions may pose a risk to your safety or that of those around you, and shall void the warranty, o Do not use your Aeklys® if it is or seems to be damaged, o Do not ingest your Aeklys® o The substances contained in Aeklys® may be harmful to the environment or cause injury if handled and/or disposed of improperly, o Do not expose your Aeklys® product to extreme temperatures, o Do not use abrasive products to clean your Aeklys® product o Remove your Aeklys® if it feels hot, o Do not throw your Aeklys® into fire, o For more information, please refer to https://icaretechnologies.com. WARNING: Please consult your doctor before use if you have, or think you may have, any illnesses that could be affected by wearing Aeklys®. WARNING: this product is not a toy. Do not allow children or pets to use your Aeklys® product. Aeklys® and its components may present a choking hazard if ingested. Configuring 1. Your Aeklys® Aeklys® is first and foremost a payment method for use at all EMV® payment terminals. It can also integrate various services, providing you with a range of services according to availability and your subscriptions, including but not limited to: • Cashless payment, • Stadium ticketing, • Resort ticketing, • Public transport ticketing, • Airport ticketing, • Fuel badge, • Parking badge, • Infrastructure badge, • Gym badge, • Home automation badge, • Printer badge, • Vehicle badge, • Medical badge, • Loyalty card, • Business card, • Insurance, • Concierge services. From the Aeklys® application, you can access your full "smart" activity data history and manage the various services. The black part of your Aeklys® contains an antenna certified for banking transactions. 2. Minimal configuration required Internet access is needed to: • Download the Aeklys® application, • Set up and put credit on your Aeklys®, • Retrieve your Aeklys® usage archives. • Active and deactivate your Aeklys® bank account. To set up your Aeklys®, you need an Android® or iOS® device. You need to be using certain versions of the Android® or iOS® operating systems to be able to install and run the Aeklys® application. You can find more information and details of supported versions at https://aeklys.com/devices. We also recommend using the latest available version of the Aeklys® application in order to make the most of all its services. 3. The Aeklys® application Please read the General Terms and Conditions of Use of the Applications for ICARE Technologies Products and Services, available on our website. Use the Aeklys® application to configure your Aeklys® and make the most of all its services. If the Aeklys® application is not yet installed on your smartphone, please download it via Play Store® for Android® or App Store® for iOS®. The application will automatically be set to the language of your device. To change the language of your Aeklys® applica-tion, please change the language of your Android® or iOS® device. 4. Configure your Aeklys® Once installed, the Aeklys® application will ask you to create an Aeklys® user account. Creating this account involves validating a phone number and e-mail address, and agreeing to the General Terms and Conditions of Use of the various services offered. To activate the payment service for your Aeklys®, you must enter two codes to identify your Aeklys®, which are available in its box. The next step requires validation of your identity and is based on the analysis of information and documents that you will be asked to provide. Once sent securely via the Aeklys® application, your documents are analysed and checked within 48 hours. If the docu-ments are validated, you will have access to the Aeklys® payment service. If your attempt is unsuccessful, you will need to start the process again, paying attention to the following items of infor-mation amongst others: - Check the expiry date of the documents provided, - Check that transcribed information is accurate and matches the original, - Check that the documents provided are clear and legible. These documents are checked by an independent body accredited by the Financial Conduct Authority (FCA). Therefore ICARE Technologies cannot be held liable for an identity check resulting in validation or rejection. For more information, please contact support@icaretech.fr Once your identity has been validated, you can access your Aeklys® bank account. This account can be credited by bank transfer or card payment in the application. Fees may apply depending on the top-up method chosen. This account will enable you to consult your Aeklys® usage archives, be informed in real time of its usage, and enable or temporarily disable the payment capacity of your Aeklys®. The Aeklys® application allows you to add services to your Aeklys®, subject to availability. To do this, go to the "Services" tab, choose the services you wish to add to your Aeklys® from the catalogue, and follow the instructions. NB: the payment service provided with your Aeklys® cannot be enabled for minors under French regulations. 5. Wearing your Aeklys® You can wear your Aeklys® on any finger. Nonetheless, we recommend wearing it on the index finger of your non-dominant hand with the Wave Control® facing the thumb and the "Aeklys" logo facing downwards, so you can make the most of the intuitiveness and user comfort designed by Philippe Starck. 6. Unlinking your Aeklys® By unlinking your Aeklys®, you can delete it from your account in the Aeklys® application. Once unlinked from your ac-count, it can no longer be used or linked to another account. Unlinking your Aeklys® will not delete any data that has been synchronised with the Aeklys® application. To unlink your Aeklys®, you can contact support@icaretech.fr and a technician will guide you through the process. Measuring your finger circumference 1. Finger Sizer application In order to ensure that your Aeklys® fits perfectly, you need to measure your finger circumference and choose the closest size when ordering (sizing up if in doubt). The Finger Sizer app developed and patented by ICARE Technologies helps you to measure your finger circumference. You can download it for free via Play Store® for Android® or App Store® for iOS®. After choosing the finger that you want to measure, just place your finger on the screen and adjust the scroll wheel at the edge of the screen. You can also find out your finger circumference using a ring that already fits your finger. In both cases, the application offers a tutorial to help you measure your finger circumference. To use this application, you need an Android® or iOS® device. You need a certain version of the Android® or iOS® operating systems to be able to install and run the Aeklys® applica-tion. You can find more information and details of supported versions at https://aeklys.com/devices. Cleaning and maintenance 1. Cleaning your Aeklys® We recommend cleaning your Aeklys® regularly. To clean Aeklys®, follow the steps below: • Remove your Aeklys® from your finger, • Wet your Aeklys® with warm water and rub with hypoallergenic soap to clean it, • Rinse in running water, • Dry with a lint-free cloth, • Leave your Aeklys® to dry out completely before wearing it again. WARNING: Failure to wash your Aeklys® regularly will expose you to the risk of skin irritation. 2. Updating the Aeklys® application We regularly offer you new versions of the Aeklys® application so you can benefit from the latest services added to our products. When a new update is available, the Aeklys® application invites you to download and install it through the Google Play Store or App Store. For some updates considered critical, we will deliberately block access to the application until the update is completed.   Technical characteristics 1. Aeklys® general characteristics • External structure material: ABS and TPU, • Thickness of Aeklys®: between 4.9 and 3.1 mm, • Size, inside diameter and nominal perimeter o Size 56: 53.8 mm, o Size 58: 55.7 mm, o Size 62: 59.5 mm, o Size 64: 61.4 mm, o Size 66: 63.4 mm, o Size 68: 65.3 mm, o Size 72: 69.1 mm, o Size 74: 71.0 mm. • Nominal weight of Aeklys®: 5 grams • Watertightness: IP57. • Surface treatment: anti-microbial Liquid Guard® (ISO 21702:2019 and ISO 22196 – JIS 280 2010 standards) 2. Aeklys® technical characteristics • Communication: NFC 13.56 Mhz, • Communication Standard: ISO 14443-4 Type A, • Secure Element: NXP® SmartMX2 P60, • SE security level: EAL6+ & EMVCo L2, • Encryption of stored information: AES 256 bits, • Encryption of exchanged information: AES 256 bits, • Antenna: Proprietary design, • Antenna Standard: EMVCo L1, • Electronics: Proprietary design, • Reading distance: 0 to 4 cm. 3. Configurations supported by Aeklys® Aeklys® uses innovative security architecture by NXP® Semiconductors to ensure secure transactions. Aeklys® is also compatible with the following configurations: • EMV®, • EMV® & MIFARE® Classic 4K, • EMV® & MIFARE® Plus 4K, • EMV® & MIFARE® DESFire EV1 8K. 4. Compatible devices • iPhone® 4s and later, • Android® devices, • Aeklys® cannot be started up from a computer. 5. Compatible operating systems You need a certain version of the Android® or iOS® operating systems to be able to install and run the Aeklys® application. You can find more information and details of supported versions at https://aeklys.com/devices.   Warranty Aeklys® commercial warranty limited to 2 (two) years. ICARE Technologies SAS, having its registered office at Immeuble Castellani, 4 Avenue du Mont Thabor, 20090 AJACCIO, FRANCE ("ICARE Technologies"), guarantees Aeklys® branded equipment ("Aeklys®") against defects in materials and workmanship, when used in accordance with these User Recommendations for the Aeklys® product range, provided that they occur within 2 (two) years following the initial date of purchase by the end user of the new Aeklys® from a professional ("Warranty Period"). The published recommendations include in particular the technical specifications, safety instructions and Aeklys® user manuals. ICARE Technologies does not guarantee that the operation of your Aeklys® will be uninterrupted or error-free. ICARE Technologies shall not be held liable for any damage arising from failure to follow the Aeklys® user in-structions. The warranty does not extend to: • Normal wear and tear such as alteration of colour and/or material, • Any damage to the device resulting from abnormal or excessive use, negligence or lack of care, or acci-dental damage (such as blows or indentations), • Any indirect damage of any kind.   Security 1. Use of the UID Regardless of configuration, if only using the UID serial number, the user does will benefit from any of the ad-vantages of the embedded hardware and software technologies for increased security. 2. Security of different MIFARE® configurations The electronic card in your Aeklys® has an integrated microprocessor for fast cryptographic calculations. In many systems, particularly in public transport, MIFARE® DESfire cards are replacing MIFARE® Classic cards, which are considered too vulnerable. Aeklys® can be used in nearly all areas of access control but is preferred for applications requiring a high level of security. When used in EMV & MIFARE Classic or EMV & MIFARE Desfire configurations, the behaviour, characteristics and security of functions related to MIFARE CLASSIC and MIFARE DESFIRE are strictly identical to those provided by the manufacturer NXP and can be viewed here: MIFARE CLASSIC MIFARE DESFIRE Reference: user-manual/20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019

Idea Submission and Feedback Policy of ICARE Technologies

Neither ICARE Technologies nor any of its employees may accept or consider unsolicited ideas, including comments, contributions, ideas, opinions or feedback of any kind, including those of a technical, artistic, original or inventive nature ("Idea"). If, despite our request not to send us an Idea, you still wish to submit such an Idea to us, the following condi-tions shall apply imperatively and in all circumstances to your Idea. You hereby agree that any Idea that you submit to us shall not be treated as confidential information and that ICARE Technologies shall not be compelled or obliged to consider your Idea. Any Idea that you submit to ICARE Technologies shall become the exclusive property of ICARE Technologies and if an Idea is of a physical nature, ICARE Technologies shall have no obligation to return it to you or to certify the destruction of its material components. Except as otherwise required by law, you agree that ICARE Technologies shall be free to exploit, redistribute and disclose any Idea that you submit to us, without restriction or limitation and for any reason or purpose whatsoever, without giving you notice or compensation of any kind. You hereby agree to release ICARE Technologies from any and all liability arising from the receipt, review, use, distribution or disclosure of all or part of your Idea in connection with any Product or Ser-vice. Reference: feedback-policy /20200110 Last Updated: 10 January 2020 Previous Versions: 7 July 2019